How are surveys delivered?
On the digital receipt, on the kiosk thank-you screen, in the post-visit email, and via text after web orders. You choose the channels per location.
What's the response rate?
Because it's a one-tap rating embedded where the customer already is, response rates are dramatically higher than emailed surveys.
Can I see scores by employee or shift?
Yes. Every survey is tied to the order, employee, location, shift, and items purchased.
How fast does an alert reach the manager?
Seconds. The notification fires on the manager app the moment the rating is submitted.
Will the AI route happy guests to leave a review?
Yes. 5-star ratings are passed to the Review Booster Agent which prompts the guest to share their experience publicly.
Is the data really mine?
Yes. All CSAT data is yours, exportable, and stored in the same SalesVu data warehouse as your POS and CRM data.
What does Customer Satisfaction Feature in the KB do?
It's the in-product CSAT capture surface: prompts after a purchase, captures the rating and attaches it to the customer, the employee, and the location. CSAT becomes ops data, not a separate survey tool.
What does Linking Staff to Order capture for CSAT?
Every ticket is tied to the employee who took the order. CSAT rolls up per server, per stylist, per cashier — coaching becomes specific and fair.
What does the Message Center do alongside CSAT?
Low-rated cases route into your unified inbox with full context. Service recovery becomes a 60-second response, not a forgotten email.
What does Custom Status with Notification do for CSAT timing?
Trigger the satisfaction prompt on a specific status ('order delivered', 'appointment completed'). The ask lands at peak satisfaction, when response rate is highest.
