Do I need a separate phone line for SMS?
No. SalesVu provisions a local business SMS number that you can use alongside your existing phone line.
Can the AI agent take orders or just answer questions?
The Customer Service Agent can quote menu items, check live inventory, take reservations, and route order requests to the POS. You decide what it's allowed to do.
How is this different from a generic helpdesk like Zendesk?
SalesVu is built into your POS, CRM, inventory, and reservation systems — every conversation has full real-time context, not a stale ticket history.
Will my staff get pinged at night?
Only if you want them to. The AI agent handles after-hours, and you can configure quiet hours and routing rules per location.
Can I see the conversations on my phone?
Yes. The SalesVu manager app delivers the unified inbox to iPhone and Android.
Does it integrate with our website even if it isn't on SalesVu?
Yes. The chat widget and SMS keyword campaigns work on any site you control.
What does the SalesVu Message Center do exactly?
A unified inbox for email, SMS and chat tied to the customer's CRM record. Nothing about the customer (last order, history, complaint trail) is more than one click away while you're replying.
What does Custom Status with Email/SMS Notification do?
Define statuses ('preparing', 'ready for pickup', 'out for delivery') and the system sends the matching message automatically. 'Where's my order?' calls disappear.
What does Email/SMS Campaign Tracking do alongside conversation?
When a customer replies to a campaign SMS, the reply lands in the same inbox with the campaign context. Marketing and service become one conversation.
What does Chat with SalesVu Support from the POS do?
Staff get a chat-with-support button right on the POS to resolve operational issues without a phone tree. Floor time isn't lost to support holds.
What does Newsletter Subscriber Visibility do?
See which customers are subscribed to which newsletters from the website builder. Service conversations can naturally cross-promote without guessing what the customer is already on.
