Personalization

The right offer. The right person. The right moment.

A personalization engine that learns from every transaction and surfaces the highest-converting add-on, bundle, or upgrade — at the POS, in the cart, on the kiosk, and in the inbox.

Trusted by leading venues and operators

State Theatre New JerseyCincinnati Shakespeare CompanyLyric Opera of ChicagoBoston Symphony Orchestra
In cart
Margherita Pizza
Caesar Salad
Suggested add-on
Tiramisu — guests who order this combo add dessert 38% of the time.
Customer profile
Visits this year14
Last visit3 days ago
Last categoryWine
Loyalty tierGold
Outcome 01

Lift average ticket without lifting a finger.

Stop relying on staff to remember the dessert prompt or the bundle script. The engine analyzes the cart in real time and recommends the single highest-probability upsell.

  • Cart-aware suggestions in checkout, kiosk, and online
  • Item-level lift modeling, not generic 'frequently bought together'
  • Margin-aware ranking so you promote profitable items
  • Works on POS, eCommerce, kiosk, QR ordering, and handheld
Outcome 02

Treat every customer like a regular.

Every guest profile pulls from purchase history, loyalty tier, preferences, and behavior. The engine personalizes what they see, what they're offered, and how they're rewarded.

  • Personalized homepages, product pages, and order confirmations
  • Dynamic email and SMS content driven by recent activity
  • Cohort-based promotions tied to the Personal Rewards Agent
  • One-to-one offers that respect dietary, allergen, and brand preferences

What you can configure

Personalization controls without the data-science team

Cart-based suggestions

The engine evaluates what's in the cart and proposes the highest-ROI add-on or upgrade.

Bundle builder

Group complementary items into curated bundles with automatic pricing rules.

Personalized homepage

Online shoppers and app users see categories and products tuned to their history.

Audience segments

Build segments by visit frequency, category, lifetime value, or loyalty tier.

Channel-aware rules

Run different prompts on POS, kiosk, web, and email — or share rules across all of them.

A/B experimentation

Test variant prompts, copy, and price points and see lift attribution out of the box.

Manual override rules

Pin specific upsells (a new pastry, a beer release) on top of the AI's suggestions.

Margin-aware ranking

Set the engine to optimize for revenue, margin dollars, or inventory clearance.

Lift attribution

See exactly how much incremental revenue every prompt drove, by channel and by location.

Frequently Asked Questions

How is this different from a recommendations widget?

Recommendations help shoppers discover. Upselling intervenes at the cart and checkout. Personalization rewrites the entire experience for known customers. The SalesVu engine does all three from one customer graph.

What data does it use?

Every transaction, every product attribute, every loyalty event, every web session — all unified in your SalesVu data warehouse. No external pixels required.

Can I exclude certain items or categories?

Yes. You can blocklist items, force allowlists per channel, and exclude items that are out of stock or below margin thresholds.

Does it work for restaurants?

Yes. The engine handles modifier-aware prompts (suggest a wine pairing for a steak, fries with a burger, sauce upgrade with the bowl) on counter POS, handheld, kiosk, and QR ordering.

Is it included with SalesVu or an add-on?

The engine ships with the SalesVu Premium Cloud. The agents that drive it (Upselling, Recommendations, Guided Buying, Personal Rewards) can be activated as you need them.

What do the Website Builder Recommendation widgets render?

You Might Also Like, Similar Products, Frequently Bought Together, Past Purchases, Trending Now, New Additions and Best Sellers — drop-in components on PDP, cart and order confirmation. You get a full merchandising stack without integrating one.

What do the same widgets do inside OrderUp / QR / Kiosk?

Identical AI suggestions render in self-order surfaces. Average ticket grows on every channel, not just the website.

What does Custom Fields on Products do for personalization?

Attributes like fit, skill level, flavor profile and compatibility feed the engine's reasoning. Personalization matches how your customer actually thinks about your catalog.

What does Customer Past Purchase History do for the engine?

Past-Purchases recommendations let returning customers re-buy their staples with one click. Repeat revenue goes up because the friction to repurchase goes down.

What does Modifier-Aware Personalization do?

The engine suggests modifier upgrades (sauce add, drink size, add-on) per item based on real attach data, not menu structure assumptions. Restaurants get incremental margin on every modified order.

Show every customer the offer they were going to say yes to.

See the SalesVu personalization engine in action and meet the Upselling, Recommendations, and Guided Buying agents.

SalesVu
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