We’re a small quick service coffee shop but we serve a large American tourist market on a beautiful Bahamian destination called Harbour Island. During our season our mornings especially can get chaotic and crazy in a matter of minutes. And, because we have one iPad register if there is any confusion regarding an order, having to retrieve or query it slows down our operation. We have long queues so when a customer has been waiting in line for any length of time, we prefer to not disrupt the flow of cashing to query another customers order. Enter incoming!
With incoming this issue was solved so efficiently we wished we deployed the app sooner. When considering where to mount the iPad for the KDS, we were initially hesitant as we have an organic vibe and we were worried about looking commercial. As soon as we deployed the screen however it literally folded right into our operation and did not take away from our overall feel. We were able to use our older iPad as our KDS running incoming so its a good use case for older hardware. We placed our screen in a convenient location between the kitchen and Barista floor because we realised that incoming was an excellent compliment to both functions.
In the kitchen we still print receipts, but using incoming the team can quickly reference large orders, reprint orders and ready individual items in the order so that we operate in a more systematic and efficient way. Incoming also functions as a time-clock so when team members join the shift in a busy time they are not interrupting the cashing workflow by clocking-in for their shift.
Looking to the future, we would like to deploy mobile ordering. With incoming, the team will be able to utilise the order pickup and ready features to interact with customers in the mobile app letting them know that their order is ready.
We see SalesVu incoming as a necessary element for any busy operation seeking to be more efficient, seeking to grow (with delivery and mobile), and boost customer service.
– Ryan (Owner of Cocoa Coffee house)