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SalesVu Feb-2021 Release Overview

In this post, we want to share an update on some great new features just released in our Feb-2021 Product Release, and to take a moment to thank you for being a member of the SalesVu community  Please let us know your feedback on any of the features we listed below, or how we can help out with any of them.

New Reports and features help maximize salon and spa efficiency

If you own an appointment-based business, we’re sure you’ll agree the efficiency of your salon business is critical to your success. It’s challenging to run a successful salon or spa without placing focus on optimizing your resources to achieve maximum potential. Tracking metrics like the average number of clients each stylist sees in a day can identify opportunities to accommodate more clients per day. Similar insights apply to optimizing the utilization of physical space.

Two new reports help you measure and improve resource utilization. A third new report focuses on client retention–the bread and butter of any established business.

Store Utilization • Monitor service hours booked

This report shows the number of hours booked within a specific period of time. This information can help assess how close you are to operating at full capacity at each of your locations.  You can view the report by date range, or you can filter the results by Store, by Employee, or for a Custom Time Period.

To maximize efficiency, you can measure Key Performance Indicators (KPI’s) such as how much of your salon’s booking potential is being realized.  A simple calculation like “Total Treatment Hours Available / Total Hours Sold.” would tell you what capacity was achieved compared to a goal or potential. You can then build a plan to move the metric closer to where you want as you make operational adjustments. 

Stylist Utilization • Track the number of clients a stylist services

Similar to store utilization, this report shows the number of clients each stylist serviced within a specific period. Once again, results can be filtered by Custom Date Range, or you can quickly view results for selecting Today, This Week or This Month. You may also filter by Store or by Employee.

For salons or spas, services performed by your staff are your primary source of revenue. So, understanding how many clients your stylists see in a given period is a critical fist step toward focusing on how to increase revenue. We hope this report will help.

Client Retention • Track New or Existing Client Retention

This report looks at how many first-time clients (clients with one visit) returned for a second visit within a given timeframe. The data can be shown for 30, 60 or 90 days. The report also shows returning customers (clients whose order history includes two or more visits.)

 

All this is about turning one-time clients into regulars. Studies have shown that repeat or loyal clients not only spend more, they’re also easier to sell to and refer friend more often. One report even found that repeat clients spend 120% more annually compared to new buyers.

Tip: SalesVu’s CRM and Loyalty programs can bolster your customer retention efforts, enabling you to target each segment with the right offers, perks and messaging to move them toward becoming repeat and loyal customer. Ask our sales team how they can help get these capabilities setup for your account.

Booking Accuracy • Select a stylist when booking appointments

When booking an appointment, the employee column will no longer have a default value. The service provider must be selected manually helping to ensure the right individual is selected for the service.

This change prevents scenarios where staff members sometimes book appointments with the incorrect staff member chosen rather than intentionally picking the actual service provider as a part of the process.

Booking Capacity •  Managing to maximum capacity settings

Due to COVID, some businesses are permitted only a certain number of guests at a time. This feature helps such businesses manage the to the requirement.

An example: A merchant creates a 1-hour time slot (12 PM-1 PM) and limits the capacity for that hour to ‘10’ guests. A customer books a reservation and sets the guest count to ‘3’. The system shows availability for 7 additional guests. A second customer then books a reservation for the same time slot and selects 2 guests. The system indicates 5’spots remain available.

Welcome • iZettle is now a payment processing option

If you want to use Welcome and iZettle, you’re in luck! They now work together seamlessly.

Learn more about using SalesVu with iZettle here.
See more SalesVu integrations here.

OrderUp • “Enter table number” • This text is now customizable

On our OrderUp app, there is an instruction shown to customers: “Enter your name and table number” That is good, except for some businesses that do not have table numbers. You can now customize the text accordingly.

Incoming • Modifier ‘modifications’ for faster, easier,  accurate orders

We made some changes to make modifiers easier and quicker to read on the Incoming app. They now display as a list rather than in sentence form,. The modifiers also appear ordered consistently. 

This makes orders more straightforward to read in a busy kitchen, with fewer errors, allowing faster service. It can also help with training staff on how to make an item.  A sandwich could be made in the order it is displayed on the Incoming app.

Orders • Delivery • An option for a specific drop-off location

A new setting enables merchants to ask for specific drop-off instructions. When the setting is enabled, customers can enter relevant drop-off instructions such as their preferred drop-off location.

Some examples might be: “Leave it on my front step,” “Please leave at the Front Desk.”

Web Portal • Persistent Filters •  Remembering your selected filters

Now, when opening or editing a Product from a filtered list view, we’ll now remember your selected filters when you click into a Product view, and return back to the listing.

For example, if your are editing a Product after having filtered down the list to view only a particular Vendor, when you complete your task, and return to the list view, your filters will be remembered. Previously, you would have to setup your filters again.

POS • Usability • Show full product description

On the POS app,  some product names were longer than usual and the app was not able display the full name of the product. This change is to address those cases by showing the full product name on the screen.

Sometimes products have similar names and the particular attributes of a product are described only in the last few characters of the product name, making it difficult for a store clerk to be sure that the correct item was selected. 

Posted in Uncategorized

SalesVu Jan-2021 Release Overview

 

New Features Have Arrived

Based on your feedback, we have been working to help you increase sales, reduce costs, serve customers and manage operations better. We hope you find these additional features helpful.  Please contact us if you have any questions, or need help to take advantage of the new capabilities.

PICKUP & DELIVERY

Auto-assign table number or location via QR Code Scan

A small improvement has been made to the initial version of our contactless order and pay solution. Users are no longer required to input their table number after scanning a QR code located on their table. Once the code is scanned, the table number or location is automatically assigned to the order.


As a reminder, guests can view menus, place orders, and pay on their own devices without handling menus or payment devices—and without the assistance of waitstaff. Give your guests peace of mind as they order & pay from their own device, reducing perceived risk from server interactions or by handling a paper menu.

Holiday Hours for Pickup and Delivery

There is a new option to input holiday hours into the system. On holidays many business have either abbreviated hours or other exceptions to normal business
hours. Once holiday hours are setup, they will be reflected in the available hours for pick up or delivery orders.

Deliver My Order To My Seat Please

Guests attending an events at performance halls or multiplex venues can now order concessions from their mobile devices, and have their order delivered directly to their seat.

Open a Tab


Customers will now have the option of opening a tab using their stored credit card or by adding a card and then complete the checkout via the branded app.

INVENTORY

Inventory Management Areas

As well as aisle and shelf data, Inventory Management now allows you to define storage areas such as first-floor storage or basement storage.

 

REPORTS

Consolidated Weekly Report for All Locations

Merchants with lots of locations can now schedule and receive a consolidated weekly
sales report vs. separate reports for each location.

 

CUSTOMERS

Segment Customers by Location

For multi-location businesses such as franchises, individual sites are often run in a particular geography. When a location is having an event such as a grand opening or a winter, there is no need to invite customers from other states or countries. You can now manage customers by location and send marketing emails to just a single location’s customers. 

 

APPOINTMENTS

Prebook Appointments
 

For a salon or spa business, booking a new appointment is common when clients finish their engagement and checkout of the facility. For example, pet grooming businesses often perform services on a recurring basis. Now, personnel can rebook quickly and easily with a new Prebook button. With a new report coming in the pipeline, managers can monitor key metrics such the % of visits which include bookings for a customer’s next appointment.

Stay tuned. Additional new features and product improvements are just around the corner! Let us know what ideas you have to improve SalesVu.

 

 

Posted in Uncategorized

SalesVu Dec-2020 Release Overview

SALESVU POS PRODUCT ENHANCEMENTS TO
CLOSEOUT  Q4’2020

Here is a summary of the latest SalesVu product features and improvements we launched recently based on your feedback. Please let us know your thoughts on these as well as other features you might want to see in upcoming releases.

PICKUP & DELIVERY

√    ASAP order-ahead option for Pickup & Delivery

We continue to make pickup and delivery as easy as possible for your customers and for you. Of course, online ordering takes away the need to call a restaurant and place an order during a busy lunch or dinner rush.

For some time now, we have had schedule-ahead pickup and prepay features available.
In our October release, we added Curbside Pickup as a new option, in addition to in-store pickup. When ordering ahead, customers choose a preferred pickup day and time for pickup.

We’ve now added an ASAP option. The feature is live for E-commerce as well as on Android apps. It can also be added to your iOS branded app once submitted and approved via the Apple App store.

Let us know if you’d like us to turn this option on for your site.

√    Chowly Delivery Integration | Ready for Beta Customers

We have implemented an integration with the delivery service, Chowly. We are ready for beta testers to begin using the service integration with SalesVu beginning in January.

If you are interested in being an early adopter of this delivery service, please contact our service or sales team.

√    QR Code Contactless Order & Payment | Coming in January

Diners want to be safe when they enjoy their favorite venues again. 

Now they can. QR-code ordering and payment enables a fully contactless dining experience.

  • Restaurants and cafes place a table tent on each table.
  • Diners scan a QR code with a smartphone and place their order.
  • Checks remain open until diners are ready to call it a night.
  • Diners pay from their smartphones without the need for a server.
  • A receipt is provided via email or SMS.

If you are interested in putting this capability to work in your business, please reach out and let us know. We’ll be happy to get you set up beginning next month. Let our support team or your sales representative know, and we’ll get busy getting you up and running.

APPOINTMENTS

    See Customer Notes at Time of Booking | Appointment Calendar

You can see customer notes taken when an appointment was scheduled. These could be special requests or essential preferences communicated by your client that you need to know when you provide the service. This can make all the difference between delivering a great experience and one which leaves your customer feeling unheard and angry..

√    Type-ahead search bar  | Appointment Calendar

Sometimes you just need to find what you’re looking for fast, especially when booking an appointment with a client in front of you or on the phone.
Some of our customers have long lists of products or services. They can now locate the service they want to book with a type-ahead search bar now available in the web portal. The search acts as a real-time filter as you type, helping you find the right thing in real-time. That means less stress for you and your staff and less wait time for your clients.

Coming soon to the Welcome app.

REPORTS

√   Add Employee Name in Close Out Report

Do you ever want to know who submitted a particular Close Out Report? You might like to know. Now you can see who it was. Well, not much more explanation is needed for this one. This small enhancement makes sense, so we added the information to this report.

RECEIPTS & CHECKOUT

√   Add QR Codes to Receipts as a Flexible CTA

Add QR codes to your receipts with flexible options on what happens. next. For example, you can ask your customers for feedback on their purchase experience, sign them up for a monthly newsletter, or enroll them in your loyalty program.


It’s easily setup and a great way to help customers provide valuable feedback or keep them coming back with engagement programs easily accessed. This feature will be available very soon in the POS app.

WEBSITE BUILDER

   Show images for modifiers | Website builder sites

Depending on the type of products you sell online, they might differ significantly in size, shape, color, and so on. Now you can show customers what they are buying with modifier images you can add via Website Builder.

GIFT CARDS & COUPONS

√   Sell digital gift cards from E-commerce and generate a card number automatically

You can now sell digital gift cards online and have the card number generated automatically.

This feature will be in the POS app shortly.

√   Start Date added for Coupon Codes supports One-Day-only Coupons

You can enable a start and an end date associated with coupon codes. One way to make use of this could be to enable a coupon good for 24 hours. You can create a campaign that uses a Coupon Code to support a 48-hour weekend sale and more. Time-sensitive offers times tend to perform better than open-end ones, research and experience have shown.

INVENTORY

√    Get product expiration date notifications 

If you have perishable products in your inventory, you’d want to know about products nearing their expiration dates. Right? Now you can set up email alerts for products nearing expiration and also set the cadence of reminder notifications.

This feature will be available very soon in the POS app.

We wish you all a wonderful holiday season, and an a superb year in 2021.

 

Posted in Uncategorized

SalesVu Oct-2020 Release | Overview

If you have been frustrated by trying to get everything done this year to manage and grow your business, you’re not alone. COVID19 has certainly made this one of the most challenging years in our collective memory.

Today we share a number of improvements that we hope will help. Based on your feedback, we have been working to help our customers increase sales, save time and money, and manage operations more easily. We hope you find these additional features helpful.  

Please contact us if you have any questions, or need help to take advantage of the new capabilities.  We are, as always, ready to assist.

PICKUP & DELIVERY

COVID19 has forced many dining rooms to temporarily freeze operations while restaurant patrons, grocery shoppers, and retail customers are opting to order online and pick up in-store or curbside.

 √  Curbside Pickup

Connect online orders with the new curbside pickup option and provide customers a  COVID-safe and seamless order-to-pick up experience. This option will help keep orders and revenues flowing, while providing customers with a safe way of enjoying their favorite meal or products.

Curbside pickup can be added to delivery preferences.  Customers will be notified of when their order will be ready for pickup. When customers arrive they simply click the “I’m here” button and indicate their location so a server can easily deliver the order to their car.

 

√  Forms for Local Delivery

I love filling out forms.

– No One Ever

No one likes filling out forms. What’s worse is when the forms contain unnecessary fields. Some users will abandon their purchase when they feel it’s too cumbersome to complete.

For businesses such as grocers, who deliver orders locally, form fields such as city, state, and country can be set to auto-populate with default values. This result is less friction for users placing orders and, ultimately, more delivery orders submitted.

APPOINTMENTS

It is undoubtedly a good idea for appointment-based businesses to know anytime there’s an option to book more appointments. One of those opportunities occurs when customers decide to cancel an appointment. When they do, you and your team want to know about it as soon as possible. Now you can know immediately. SalesVu will send email notifications when clients cancel appointments so you can rebook with a walk-in or with someone on your waiting list. This should help to increase bookings and revenue.

GIFT CARDS

For multi-location businesses, such as franchises, individual sites are managed as separate entities. Accounting for Electronic Gift Cards is a part of the picture. Now merchants can easily link Electronic Gift Cards to a particular store or location. Gift Cards can now be viewed or exported by location.

INTEGRATIONS

For users of Zoho Books, integrating SalesVu and Zoho Books streamlines business data management and ensures complete consistency across systems. The SalesVu extension enables you to easily sync orders, payments, tax, and product data from multiple sales channels directly into Zoho Books. No matter your industry––restaurant, bar, retail, subscription, or service–this extension will reduce your back office workload. 

To learn how to connect up Zoho Books, click here

If your organization uses Tessitura CRM, you can now extend retail sales to the web. Many of our Arts & Culture customers are looking to bring Gift Shops Online or offer pre-show concessions online ordering for pickup at on location or delivery to in-venue seating. We are pleased to announce that our integration with our Arts & Culture CRM partner Tessitura, is now extended to include online transactions enabling customers to connect with their favorite museums and concert halls as COVID continues to impact the ability to offer onsite shows or visits. 

√  Look up and automatically apply member discounts in your retail shop, café, concessions, and now online!

√  Accept Tessitura-issued gift certificates for in-person + online transactions

√  All in-person and online transaction data stored in Tessitura

Learn about our Tessitura integrations here 

MORE IMPROVEMENTS

  Grow Online Orders with targeted marketing campaigns, send offers, or drive engagement via a new rule: customers who previously purchased online.  

Time Savers 

√  The OrderUp app now automatically syncs menu changes without manual intervention on the device. 

√  You can now Invoice multiple customers in one action with bulk invoicing. You can also import and export discounts or vendor details via bulk actions.  

Managing Vendors & Inventory is easier with newly added fields:

√  A new Vendor Item Number can be applied to each line item; vendor records now include a primary contact name and multiple phone numbers per vendor. 

√  For those businesses that require greater precision on inventory costs, we have added the ability to track inventory costs to 4 decimal point granularity. You can also now account for negative inventory costs.

√  On the Profitability Report you can view the Total Cost of Goods for items sold  vs. for all items in inventory. 

Set which employees may issue refunds by enabling or disabling employee permissions.

Usability enhancements include improvements to responsive design for mobile devices, certain screens were made more touch-friendly, sorting by customer name when printing labels, viewing custom fields in Orders Reports are some additional improvements delivered in October.

Expect more usability enhancements in the coming weeks and months. Let us know if there is a usability issue slowing you down that you’d like us to address.

Posted in Uncategorized

Welcome to SalesVu | Reprise Coffee Roasters adopts SalesVu’s Self-Order Kiosk Solution

Since their formation in 2015, Reprise Coffee Roasters has been passionately roasting and serving award-winning coffees at their cafes and through wholesale clients. They have been awarded medals every year from 2016-2019 from the Golden Bean North American Championship. 

Reprise Roasters is a coffee company with a strong commitment to sustainability. They work to create an environment that thanks everyone on the supply chain from coffee farmer to barista. Having found a home along the North Shore of Chicago in Winnetka and Evanston, they serve a supportive & caring community that shares a similar mindset. 

Ellen, manager at Reprise Coffee, discovered SalesVu online while searching for reliable kiosks to use for in-store self-checkout options. They had been considering TouchBistro but found that it would have involved too many changes in their existing system. If they were to go with TouchBistro they would need to transfer their entire POS system to the TouchBistro platform — a lot of work since they already had everything set up and ready to go in Square.

She found that not only did SalesVu’s OrderUp Kiosk integrate with Square but that SalesVu could automatically transfer her menu and all the photos of products they have in Square to the new customer kiosk, making the onboarding process fast and easy. With SalesVu’s customizable kiosk features, Ellen and her team were able to map out their items, picking and choosing which ones they wanted to feature.

According to Ellen, another deciding factor for choosing SalesVu, besides the Square compatibility, was how responsive and helpful the customer service team was during the setup process. With customer service available 24/7, and personalized onboarding support, she was able to get questions answered and step-by-step guidance in customizing the software to meet her business needs in no time. With the OrderUp Kiosk, Reprise Coffee Roasters now provides its customers a quick, easy, and socially distant way to order a delicious brew. 

If you live in the area, why not support a local business and enjoy their award-winning coffee next time you’re out? And don’t forget to follow them on social media to see what’s brewing!

Posted in Restaurants and Bars, RSS

Welcome to SalesVu | SMASH Dance ATX adopts SalesVu’s Studio POS and Online Scheduling Platform

SMASH is a community dance-fitness studio that provides fun & diverse styles of Adult Dance Fitness classes for all levels and non-competitive weekly dance classes for kids ages 3-17.

SMASH prides itself in providing a warm and welcoming environment for their students, with friendly staff and talented instructors who aim to help you be happy, healthy, and fit. 

Brandy, manager at SMASH, heard about SalesVu from Square while searching for an easy way to track class attendance and client history. One of Brandy’s main needs was that the booking software could integrate seamlessly with Square, which they already used. 

She looked into a variety of software options, including Classbug, MindBody, and Wellness Living, but found that none of them integrated with Square. They also didn’t offer a website builder tool that would allow her to customize her own booking page, as she found on SalesVu. 

SalesVu’s customer service team worked with Brandy to understand her business needs and when she was ready to sign up, SalesVu’s team helped her design and build her booking page. Using the SalesVu website builder and the Here app together has made for a seamless booking/check-in process for Brandy and her team, allowing customers to purchase classes or packages online, which reflect immediately on the Here app that Brandy uses at the counter to check-in customers. They’ve also seen a notable increase in client bookings now that customers can easily view the calendar online and schedule classes on their own in less than 3 clicks. 

If you are looking for a fun way to stay active while learning new styles of dance, check out SMASH’s diverse selection of classes and book yours today! You can also follow them on social media for their latest news and dance inspiration.

                                                                                                  

 

Posted in Beauty and Wellness, Health Clubs, RSS

SalesVu-powered smartphone app helps increase online sales by 200%

 

Hot Pot City is a modern full-service Chinese restaurant located in Rockville, Maryland that offers all-you-can-eat buffet-style hot pots. The restaurant offers different types of soup, meat, seafood, noodles, vegetables, and a wide variety of side dishes. 

The restaurant operating flow includes a conveyor belt to serve the food and 22  SalesVu-powered self-order kiosks where patrons can order meat, soups, drinks, and sides. They accept reservations through their SalesVu-powered website and also allow customers to add themselves to the waitlist right from the smartphone branded app that SalesVu created for them. 

Like most restaurants, Hot Pot City has experienced big challenges due to COVID-19 as the restaurant had to close down for more than a month and lost 90% of the full-service restaurant business. During these tough times, their top priority was to maintain enough sales to stay afloat. Take-away was their only hope for survival but they didn’t want to use an online ordering marketplace/app option because of the high percentage commission fee they would be charged. They decided instead to implement SalesVu’s free desktop/mobile e-commerce website and smartphone branded app.

‘I am so satisfied with SalesVu’s online ordering solution. It completely gave the restaurant a second chance! Without the website and branded app, I don’t know how we were going to be able to get through this difficult time. I actually saw a huge increase in sales.  ECommerce orders increased by 200% in May 2020 compared to April 2020’ – BJ Wang

Owner and manager BJ Wang uses the Sales report to track daily and weekly sales and to make comparisons between sales from last month/year. When it’s time to do taxes, he can easily pull a Z report which shows the tax amount for each category that is set up in the account. In addition to the Sales report, the Orders report is something he uses every day to check all of the e-commerce sales that are coming from the website or the branded app. This report is also extremely helpful to check the past purchase history of his clients.

‘In today’s social media era, people are increasingly inseparable from smartphones. I feel that the branded app has been more useful because everyone has a smartphone and people do everything with it. Not only can they place a takeout order, but they can also add themselves to the waitlist and make a reservation at the restaurant after we resume the dine-in service’ – BJ Wang

Once the state of Maryland lifts the lockdown restrictions, BJ will be able to reopen his restaurant for dine-in business. He’s already well-positioned to follow self-distancing guidelines between customers and employees since he has SalesVu OrderUp self-order kiosks installed at each of his 22 tables. Seeing how successful they have proven to be, he also plans to continue utilizing the website and branded app for online orders. 

If you live in Rockville, go ahead and support a local business! You can order incredible food directly from their website or download Hot Pot City’s branded app.

 

Posted in Restaurants and Bars, RSS

E-commerce and Self-Order Kiosk solutions increase winery sales by 48% over the previous year

 

Located in Bark River, Michigan, Northern Sun Winery prides itself on producing a wide variety of award-winning wines. All of their wines are grown, produced, and bottled on-site at Anthony Vineyards. 

Northern Sun Winery, like all Michigan businesses, was ordered to close down March 20, 2020. They had a steep drop in wine sales in the last 2 weeks of March and saw an 89% decrease in sales overall. 

In order for them to stay afloat during this pandemic, they decided to implement a series of tools to help them increase their sales across the business and also allow them to sell the products that they would usually sell at the gift shop online. SalesVu’s e-commerce solution and smartphone branded app increased their web presence and boosted their sales, and the self-order kiosk got them ready for contactless payments in their tasting room once businesses could reopen. 

‘The SalesVu support team was very responsive in quickly pivoting my wine sales from tasting room experiences to online ordering and website sales. Amazing service, great communication skills by the staff’. – Susie Anthony

Online sales quickly took off, with customers very pleased by the user-friendly online shopping page and payments process. Not only did it allow them to weather lock-down, they found that they actually experienced an increase in sales compared to their pre-Coronavirus business. 

‘Thanks to the website builder our April and May wine sales actually increased by 48% compared to 2019.’ – Susie Anthony 

In order to reach customers through different channels, they also created a branded app for the business, which allows customers to place orders, view previous orders, and browse products easily from their mobile devices. The branded app is gaining popularity among the younger crowd, being available on the iPhone App Store and Android Google Playstore, and it’s customizable to match the business’s brand (logos, splash screens, pictures, colors, etc). 

Northern Sun’s tasting room has been allowed to reopen again and they have implemented a number of business policies to ensure a safe and socially-distant experience for old friends and new customers to enjoy their wine and food selection. The OrderUp kiosk, which they installed in the tasting room, has been a game-changer for social distancing, protecting both customers and employees from unnecessary contact. 

Susie uses a combination of SalesVu’s Sales and Orders reports to analyze sales by channel. With the Orders report, she is able to easily identify the source of the order, i.e. from the website or branded app, as well as manage order fulfillment and delivery. The sales report helps to break down the sales by POS and Kiosk station and allows her to analyze which stations are generating most sales.

The SalesVu online tools have been a lifesaver for Northern Sun Winery during a rocky time for the food industry and with the dramatic increase in sales compared even to pre-pandemic business, they are pleased to have adopted the new sales channels and plan to keep using all of these tools to increase online presence, grow their sales, and to maintain their customers’ safety even after restrictions are lifted. 

Looking for the perfect gift? Check out Northern Sun’s website and smartphone branded app to view their wide variety of products and place your order for pick-up or delivery!

 

Posted in RSS, Wineries

Shut down by Covid-19, RVC Increases Online Sales by 2000%

 

 

Real Vape Company (RVC) is a high-end vape shop in Kitchener, Waterloo and surrounding communities in Canada. They offer a large collection of e-liquid, vape kits, e-cigarettes, and more. If you’re looking for luxury vapes and e-juice crafted by professionals, look no further than the RVC. Learn more about how this business revolutionized online sales and dramatically increased their online presence with SalesVu’s online ordering solution.

David Steinbach has 2 brick and mortar locations and because of COVID-19 he was forced to close both stores to the public. He made some tough decisions and had to layoff 2 out of 8 employees. Business sales went down to 0 in both stores so he decided to adjust his business to meet the new reality by building his online presence, with the help of the SalesVu website builder platform, in order to be accessible for all customers.

 

‘Before COVID-19 we were selling about 10 orders per month (online). During the pandemic, we decided to implement the new website shopping page and in the first 5 days, we saw an increase of 2000% in online sales, we went from 10 orders per month to 40 orders per day, so we had a dramatic increase’ – David Steinbach

 

The Canadian government has allowed them to do curbside pick-up but customers are not allowed to interact with the staff. They can’t use the iPad POS app or the card reader to tap cards and pay for their items. The solution that they implemented and the new business flow is to place an order in advance from the website and then customers will transfer the money via Interac payments. When the customer is placing an order, they have two options to choose as their preferred delivery method, shipping or pick-up.

By selecting shipping, customers provide their address and a shipping fee is added to the order. This fee is previously set up in the back-end of SalesVu and it can be calculated by amount, weight, or by applying a simple flat-rate. If customers select pick-up, they are able to select their preferred pick-up date and time, according to the business operation hours.

 

‘We found this solution to be extremely effective and because of the advantage of having the shopping page with SalesVu, our dollar to dollar volume a month later only decreased 20% from what we were making when our stores were opened. We’ve been able to maintain 80% of our sales with the doors locked’ – David Steinbach.

 

David also shared with us that the online ordering system was quick to implement and that 90% of their customers find it very convenient and simple to use. After the stay at home order is lifted they plan to continue to use the shopping page on their website as the majority of their customers find online/mobile ordering to be a fast and convenient option, especially with multiple delivery options. This solution has been a game-changer for customers that live far from the store locations and who can place orders from different cities or states.

SalesVu reports have been essential for the RVC, they’ve helped to determine which products are selling the most, to track inventory of specific items, and to check the details of each individual order. David uses the weekly sales report that’s being sent to his email every Monday to compare sales by locations, categories, and products. He also uses the inventory management module on a daily basis to pull profitability reports which will tell him the total cost of inventory and the cost of goods sold. Lastly, he utilizes the view/adjust report to look at the items that are currently in stock and to set a threshold for low inventory email notifications. 

 

‘In the industry that we are in, we have looked at some competitors using Shopify and other POS software solutions… We are convinced SalesVu is the perfect solution for a retail business. It offers an awesome service with great quality. You don’t have to pay more to receive better features. SalesVu has it all and we are so happy we are able to manage two brick and mortar locations with this system’ – David Steinbach.

 

SalesVu’s advanced e-commerce platform is able to get your business up and running in just a couple of days. Get inspired by David’s success story during this pandemic and try out the website builder shopping page! To support a fellow business owner and get yourself (or a loved one) a treat, place your order from RVC here.

 

Posted in Retail, RSS, Uncategorized, Vape Shop

Online ordering increases Tower Blendz’s average ticket sale by 18%

 

 

Located in Fresno, California, Tower Blendz specializes in educating their consumers on healthy eating habits by serving fresh, locally sourced açai bowls, smoothies, wellness shots, and salads. Now Tower Blendz is proving that you don’t have to abandon your healthy lifestyle to enjoy a delicious treat, even during lockdown. 

Covid-19 has changed consumer behavior as more and more people adjust to using the non-contact methods of ordering, such as online purchasing. This quick adoption allowed Tower Blendz to retain most of their working staff while they focused on implementing new business processes. That’s why owner Antony Ayodele decided to expand his sales channels by using one of the most popular SalesVu tools, the SalesVu e-commerce platform. The tool is intuitive, easy to set up, and allowed Tower Blendz to adapt quickly to the new restaurant landscape. 

 

‘We really like the online ordering option provided by SalesVu. We’ve been pleasantly surprised by the number of people who utilize the system on a daily basis. We also found that the average ticket for orders has gone up 18% since most customers now order through this method.’ – Antony Ayodele.

 

The online Shop page provides the same level of ease and efficiency for both client and business as third party ordering apps, without the restaurant losing a percentage of each sale to online marketplaces. 

When Tower Blendz had to shut down their in-store services due to shelter-in-place ordinances, they saw their online sales increase exponentially. From January to March, they processed a total of 34 online orders. In April and May the number of orders escalated to 115, an increase of more than 300% in online sales. With a user-friendly menu layout and smooth ordering process, their online Shop page has allowed them to retain the majority of their in-store customers.

SalesVu’s cloud portal allows Antony to keep track of his business from anywhere. He uses 3 different types of automated reports to calculate numbers and compare sales month to month. The Sales report is useful to get an overview of what’s been sold in the business. This report can generate sales by categories, products, and specific periods. The Z-report allows him to view a breakdown of the different payment methods such as cash, credit card, gift card, and loyalty. Lastly, the Orders report is essential to break down the channel of the overall sales, making it easy to compare multiple order sources, i.e. in-store, e-commerce, and branded app sales.

Communication with his customers is one of Antony’s secrets to keeping customers engaged from afar during this time. The integrated Email/SMS marketing module makes it easy to keep connected and share new products and promotions. 

 

‘We use the SMS marketing to alert our customers about upcoming promotions and specials. Coupled with our social media campaigns we’ve been able to directly link customers to our website where they can apply their promotion codes while placing their order.  It’s been a great system for us’ – Antony Ayodele.

 

In addition to the e-commerce platform, Antony plans to utilize the smartphone branded app to further expand online sales. And though these features may have been adopted originally out of necessity, he now sees them as invaluable tools for the business and intends to keep using them even after the stay-at-home order is lifted.

If you’re looking for some fresh and delicious additions to your shelter-in-place diet, Tower Blendz is here to help you meet your health and fitness goals from home. Check out their online menu here and follow them on social media for more healthy living inspiration. 

 

Posted in Restaurants and Bars, RSS
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