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5 Reasons Full-Service Restaurants Need to Set Up a Self-Service Kiosk

The evolution and increased availability of technology has led to high consumer expectations of convenience and personalization in their dining experiences. Self-service kiosks, which have risen steadily in popularity in recent years, are a prime example of how to meet those standards. Self-service isn’t just for fast-food places or QSRs; full-service restaurants can benefit from it as well. Here’s how.
 

  1. Optimize Labor

 
Full-service restaurants can use self-service kiosks to streamline the processing of to-go meals. Orders are transmitted directly from the customer to the kitchen, eliminating the need for a front-of-house middleman. Those staff members can be reallocated to focus on dine-in customers or to help the kitchen prepare the to-go orders faster, providing a better experience for all customers.
 
Full-service restaurants can also place self-service iPads at each table so that guests can start ordering drinks and appetizers without having to wait for the availability of their server. This streamlining not only gives servers more time to provide personalized attention but also speeds up table turnover, thereby increasing revenue.
 

  1. Increase Order Accuracy

 
Restaurant self-service kiosks greatly improve order accuracy, so your staff won’t be wasting time and food on rejected orders. The kitchen gets the order information straight from the customer, virtually eliminating potential server miscommunication or misread tickets. With the visual prompts, customers can see images of exactly what they’re ordering and have the opportunity to review and check their orders before submitting. They can customize the entire meal to their specifications, increasing overall satisfaction with their experience.
 

  1. Enhance Customer Experience

 
While restaurant self-service kiosks are especially popular with millennials, who appreciate and are accustomed to the convenience afforded by technology, older generations can find reasons to appreciate the experience as well. Streamlined ordering expedites the food preparation process, so diners get their food faster. And they can have greater confidence that they’re getting exactly what they wanted, since they customized their own choices based on clear visual imagery. Finally, the social aspect of dining out is actually improved, because when servers don’t have to be running orders back and forth from the kitchen, they have more time to interact with their guests (which can lead to better tips for them as well).
 

  1. Increase Ticket Sizes

 
One of the biggest benefits of self-service kiosks for full-service restaurants is the increase in revenue. As more restaurants and franchises adopt self-service, results consistently show that when customers place their own orders, ticket sizes increase. According to an article in the Harvard Business Review, when Taco Bell introduced its digital app in 2015, orders placed through it averaged 20% higher than orders placed with human cashiers. In 2014, The Atlantic reported that when Chili’s introduced tabletop tablets, dessert orders rose 20% (perhaps, as the article suggests, because diners don’t feel they are potentially being judged by the server for what they’re ordering). And in 2018, Australian chain Hog’s Express claimed their average spend per person rose a whopping 30-37% with self-service kiosks.
 
What drives these increases? For one thing, the graphical interface of a self-service kiosk provides appealing images of the food to whet diners’ appetites. Customers can also access lists of specials or other items they might miss on a regular menu or the specials board they pass by on their way in. Finally, guests placing their own orders tend to select additional ingredients or extra add-ons when prompted by the upselling features built into the self-service software. Restaurants no longer have to rely on their employees remembering to upsell consistently, because it’s automatic — and it works. Those extra toppings, sides, drinks, and combos add up.
 

  1. Anticipate the Future of Dining

 
The new normal for consumers can be summed up in two words: convenience and automation.  Consumers can hail a ride in self-driving cars through Lyft or Uber, they can go to cashierless stores, such as Amazon Go, and even have drones deliver packages right to their doorstep. Sooner or later, they will begin to expect the same convenience and automation in their dining experiences.  We are not far off from having serverless restaurants where diners view the menu, place their own orders and pay their bill all via a device on the table. Quite a few restaurants across the United States are already testing this new experience or implementing a hybrid method that employs waitstaff who are ready on the sidelines and available upon request.
 
Don’t fall behind.  Stay a step ahead of your competition by offering menus on iPad devices at your tables, rather than old-fashioned printed paper menus, in order to provide more information to your diners about the ingredients in each meal and the history of each dish. The menu should be an integral part of the dining experience. After your customers begin to get accustomed to reviewing your menu via iPad, begin to add “order” buttons next to each dish to streamline the ordering process by sending your customers’ orders immediately to the kitchen.
 
For all of these reasons, restaurant self-service kiosks provide a healthy return on investment. Discover how SalesVu can help you quickly and easily implement a self-service solution.
 
Download the OrderUp App for iPad now, or contact SalesVu to learn more.
 

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5 Reasons Full-Service Restaurants Need to Set Up a Self-Service Kiosk

Restaurant Scheduling: 5 Best Practices for Shift Trades and Time-Off Requests

For many restaurant owners and managers, one of the more onerous administrative tasks is employee scheduling. Juggling time-off requests and trying to keep everyone happy with their shift slots while making sure you’re not under- or over-staffing can be difficult. But there are ways to make it easier on yourself and your employees — just follow these tips, and choose the right tools.
 

  1. Plan the schedule in advance.

 
Ideally, you should be posting your employee schedules at least two weeks in advance. This lead time gives workers sufficient notice so they can rearrange personal commitments or appointments if necessary, or trade conflicting shifts with a co-worker. The schedule should also be readily available to everyone at all times. Sticking a paper copy on the wall and hoping everyone sees it (and any changes that might come up) is inadequate. Online accessibility to the single most up-to-date version saves a lot of frustration.
 
If you’re thinking that you can’t plan your schedule that far ahead because you have no way to anticipate your future needs, then you aren’t using the right tools. Good restaurant scheduling software includes labor reporting that will show the labor cost ratio over actual sales on each shift. This information enables you to plan in advance based on past trends, ensuring that you don’t over- or under-staff during peak periods and that you keep labor costs under the recommended 30%.
 

  1. Open lines of communication.

 
Employees need a reliable means of communication with each other and with management in order to get updated schedules, swap shifts with each other, and get trades or time-off requests approved. Not everyone uses e-mail regularly, and calling everyone individually can be frustrating and a time sink. A digital labor management tool is a great way to connect all staff members and managers, enable seamless swaps, and make the latest information readily available at any time.
 

  1. Set clear rules for requesting time off.

 
Restaurant scheduling works best for everyone involved when there are clearly defined rules, consistently applied, for time-off requests. Your rules should cover such issues as:
 

  • How should time-off requests be submitted, and how far in advance? A standard written or online form is recommended, and at least two weeks’ notice is a good starting point. The important thing is to have everyone making their requests the same way.
  • When can time off be requested, and when can’t it? You might want to take certain holidays off the table in order to be fair to everyone. Or the needs of your business may dictate policies: if you know your establishment is especially busy during Spring Break weeks in March or the local music festival in August, you might want to set those times as off-limits. If employees know these rules ahead of time, they can make their own plans accordingly.
  • How are you going to handle overlapping requests? You might lean toward a “first come, first served” policy, or a seniority-based one, to handle conflicts. And managerial discretion regarding the reasons for the requests and the needs of the business will also come into play. Consistency and transparency are key.
     
  1. Create a procedure in case of emergencies.

 
Emergencies will happen: an employee might fall ill, or have their car break down, or need to stay home with their children when school is closed because of adverse weather. It’s always good to have a Plan B (or even a Plan C) in place for when such situations arise. Your emergency backups could include keeping a list of former or part-time workers who could fill in, or designating “on call” days for employees when they aren’t scheduled but could be available.
 

  1. Invest in restaurant labor management and shift scheduling software.

 
Advance planning, open communication, easy shift trades or emergency substitutions, and consistent handling of time-off requests can be difficult to juggle without the right tools. Pen-and-paper or spreadsheet methods might be what you’re used to, but they will cost you valuable time and energy to accomplish tasks that could be streamlined with restaurant scheduling software and online management solutions. These tools can save you a lot of headaches, improve employee satisfaction, and give you more time to focus on other areas of your business.
 
Contact SalesVu to explore how you can implement an affordable iPad restaurant labor management and shift scheduling software solution in your restaurant.
 

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Restaurant Scheduling: 5 Best Practices for Shift Trades and Time-Off Requests

Say hello to ‘WELCOME’

 
As a salon owner, are you investing more than earning to attract more clients, retain them and grow your salon business? You are tired of paying the exorbitant monthly subscription for expensive and complex software and tools. You want more control over the way you can manage your business and it’s important that it suits your pocket as well.
 

We understand that salon owners are creative people who find it hard to run the salon business. There are several challenges like the salon industry being highly competitive and the ability of big brand names to invest big moolah in different and latest technologies to attract clients. Additionally, it’s difficult to attract and retain the staff and keep them from going to the big brands.
 

Don’t you wish you had a cost-effective way to attract more walk-ins and appointments? Don’t you wish there was a way to magically retain all those clients?

Register Today – It’s FREE


We checked the biggest challenges, as per recent trends, and we figured the topmost challenges for salon owners to be:
 

  • Attracting new clients
  • Retaining clients
  • Justifying price to clients (as compared to their competitors)
  • Mismanagement of appointments
  • Mismanagement of loyalty program
  • Investment (in technology, software and tools) to run the business efficiently is high

 
The ones listed above are just the biggest issues. Imagine the plight of salon owners when it comes to managing smaller issues in addition to the ones listed above.
 

What if we told you that you can have a flourishing business and a host of clients with a way that’s free.
 

You don’t believe us?
 

‘WELCOME’ is a free appointment management app for salons. You get all (yes! You read it right. ALL) features for which you have to pay a beefy amount for other apps or software offering similar features.
 

WELCOME is a simple, flexible, easy-to-use and powerful booking software for salons, and the best part is that it’s FREE.

Try WELCOME for FREE


Salon business owners are under a constantly pressure to use tools and software that makes their operations smooth and easy. As it is, it’s a highly competitive industry and there’s a huge race to attract more walk-ins and appointments.
 

It is imperative to run the business using an easy, user-friendly and intuitive app that clients find convenient.
 

Key features of WELCOME

WELCOME is loaded with features that are both basic and advanced. You can schedule appointments (that includes booking appointments online and easy payments), publish your calendar openings for online bookings, enter call-in appointments and send automated text confirmations, take deposits to avoid no-shows for both online and phone appointments, add walk-ins and notify them via text message, use the POS feature to sell services and products from a single consolidated app.
 

WELCOME is the perfect app for salon owners who are tired of being drained mentally and financially and wish to switch over from expensive apps. It’s an all on one app to help you optimize appointment scheduling, online booking, marketing, billing and payments. It’s the perfect way to manage your clients and grow your business – WITH A FREE APP.
 

Ready to Scale Up Your Beauty Salon Business?

Get Started – It’s FREE


 

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Say hello to ‘WELCOME’

Why pay hefty monthly charges for MINDBODY when you can get all those features for free?

 
Do you find it hard, month on month, to shelve your hard-earned earnings (and that too a large portion) for a MINDBODY subscription? While it is a tendency for any business owner to opt for the most popular option/ technology to help with their business operations, but if you delve deeper, there are better options available.
 
As a fitness/ dance/ yoga instructor, you are probably a user of MINDBODY, but many people are unhappy with its high investment requirement as the ROI is quite miserable.
 
Though fitness is your passion, but you are a business owner as well and your goal is to maximize your returns and help as many people as possible to reach their fitness goals. ‘HERE’ is your answer to maximize your ROI, reach your business goals and grow your fitness practice.
 
And now the best part – ‘HERE’ is completely FREE.
 
‘HERE’ is meant for fitness, yoga and dance studios with the objective of increasing the sales of classes and session packages. It also helps to track the attendance of clients who purchase the package.
 

Register Today – It’s FREE

 

Some of the brilliant features of ‘HERE’ are listed below:

  • You can sell the classes and packages to specific customers directly through the app in the Point of Sale section.
  • The payments go through the merchant’s account.
  • Classes are assigned to customer immediately (classes can be created directly in the app).
  • Classes can be auto renewed and billed accordingly to the customers.
  • There is an option to sell fitness related products through the app.
  • Calendar section allows you to view customers along with the classes that they have purchased.
  • Check-in screen allows the staff to view who’s online and gives an option to chat with them (to discuss promotions and offers).
  • Class count is detected automatically from the customer’s account as they check-in. The system also notifies them when they’re running low on pre-purchased sessions.
  • Loyalty program is easy to manage as customers can view accumulated points and use for certain purchases.
  • SalesVu offers 24X7 customer service for the ‘HERE’ app to ensure all questions are answered.

Reasons for you to choose ‘HERE’ over MINDBODY

  • MINDBODY is client facing and (despite the heavy subscription that they are charging) does not allow creation of classes through the app.
  • The retail point of sale app comes at an additional cost (something that is FREE in the ‘HERE’ app).
  • MINDBODY requires customers to self-check-in (at times some customers forget to check-in). It eliminates any contact between staff and customers.
  • MINDBODY manages the loyalty program via a third-party provider called Perkville (that comes at, yes you guessed it right, an additional cost).
  • The complete cost for MINDBODY subscription is as high as $445 / month and on the other hand ‘HERE’ comes free for absolutely the same features (in fact better features that are user-friendly, easy and efficient to use and operate).

 

Try HERE for FREE

 


 
If you have further questions / feedback related to ‘HERE, you can speak to us.
 

Ready to Boost Up Your Fitness Business?

Get Started – It’s FREE

 

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Why pay hefty monthly charges for MINDBODY when you can get all those features for free?

Maximize your business potential with SalesVu POS system: Web Store and Gift Cards modules!


 

Estes Park, Colorado, is hometown of the popular brewery Rock Cut Brewing Co. This place offers well-crafted ales and lagers, snacks and merchandise such as hats, t-shirts, growlers and more. Tracy Goodemote, founder of the company, shared with us how him and his colleague Matt Heiser started a brewing company and tap room from scratch.
 

Rock Cut Brewing Co. was founded in 2015, starting on Tracy’s garage, their passion lead them to have a 7 barrel system and tap room downtown with great a great view of the city. They started their journey with SalesVu right away when they opened and they selected this particular POS software for a couple of reasons.
 

“The pricing structure with SalesVu is one of the main reasons we chose this POS software. We started with the POS module and as we grew SalesVu was growing as well, at anytime you are able to upgrade to an advanced bundle. Pricing was also very competitive, it was nice that we started with one feature and we could add more tools if needed”. – Tracy Goodemote
 

Thanks to the E-commerce module, Tracy was able to offer merchandise on his website and he likes the option of offering online ordering to his customers. Any order that takes place online, is sent out as an email notification and he can keep track of any order on the back end, having access to all kind of customized reports has been very valuable for the Rock Cut Brewing Co. staff members.
 

Before holiday season, Tracy was very interested about selling gift cards, they found out SalesVu provided this service and they implemented it right away. They were using printed gift certificates and upgraded to plastic barcoded cards that can be scanned for recharging and redemption. All reporting is available on the web portal, and you have an ease of access for balances, recharge history and purchase history.
 

 
 

 


 

Having a software system that’s flexible and grows at the same time as you is what Rock Cut Brewing Co. was looking for and they found it with SalesVu! Manage your business remotely from any place at anytime. For more information about promotions or if you’re just in the area, visit them and follow them on social media below!
 

   

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Maximize your business potential with SalesVu POS system: Web Store and Gift Cards modules!

Trish Perryman will be using SalesVu POS easy appointment booking system!


 

Trish Perryman is a prestige men’s hairstylist whose salon is located in downtown Austin, Texas. She’s been in service for more than 10 years and she took time to take a look at SalesVu’s appointments features and shared with us why this software is perfect for her business.
 

Trish started her SalesVu journey 6 years ago, she decided to switch from another POS system when a client of hers recommended SalesVu. She made up her mind about the new point of sale solution and installed the software on her iPad and iPhone.
 

‘SalesVu has helped tremendously to keep track of everything. All numbers are there, all I have to do is keep up with my receipts and it does everything. I love it!’ – Trish Perryman
 

As of now, Trish uses the main POS feature to keep track of sales and add products and services. She is using a different online booking system and will switch to SalesVu’s because of the integration and multiple features that this module has to offer.
 

The appointment module will allow Trish to schedule appointments from the iPad or back-end, it will also offer an online booking option, where people will go online to her main website, services and calendar will be embedded and clients will book services right away, booking multiple services is available too!
SalesVu offers confirmations by email and text and you can send up to two sms reminders for appointments. Color coded appointments are also an option, you will be able to look at: booked appointments, confirmed, checked in, payed and no show, this has the purpose of identifying easily your appointments on a calendar format.
 


 


 

SalesVu has been a wonderful software solution so far for Trish and she is very excited to start her next adventure with the appointment module. It will be definitely easier for her clients to book online appointments and to manage this part of her business with SalesVu. To find more information about Trish Perryman men’s hairstylist, visit her website here and don’t forget to follow her on social media below!
 

 

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Trish Perryman will be using SalesVu POS easy appointment booking system!

SalesVu POS system and Employee management are the key features for Camp Bow Wow!


 

Are you traveling but can’t take your dogs with you? You don’t have anyone to babysit them? Are you worry about their safety, if they will be bored or even eat while your away? Camp Bow Wow in Katy, Texas, is the perfect solution! They are a premiere overnight boarding and day care facility for dogs. They offer services as indoor and outdoor play yards, medication administration, individual attention, grooming and they guarantee your best friend will have a great time socializing with other dogs and people, a great way to make friends! Learn more about how Jose Murillo is using SalesVu to manage this amazing business.
 

Jose started his journey with SalesVu in 2016, he was looking for a software that was easy to use, great interface and the fact that pricing is very flexible and you can build your own bundle according to your type of business was the main factor for him, because he knows exactly what he’s paying for. This POS solution was a recommendation from his sales consultant and ever since they have been really pleased with the software.
 

‘There are two main things as why SalesVu is the perfect fit for us and how it has helped us grow. The first one is that I can keep track of the money that’s coming into the business with just touching a couple of buttons, the reports are very easy to get and you can obtain very detailed information. Second thing is that it also keeps track of the employees’ hours, they clock in/out from the iPad with their pin number and I can get the report on hours and use it for payroll, we find it very convenient that everything is integrated’ – Jose Murillo.
 

The employee scheduling feature is another favorite from Camp Bow Wow’s staff members. Jose is able to create shifts easily on the web portal, he can select individuals or groups of employees and have a recurrence pattern depending on which days they work. All of his employees receive the scheduler notifications by email and text, meaning they always have their availability on their phones. Employees are also able to notify back if they won’t be able to take the shift. Is a great tool to use and they are definitely taking advantage of it.
 


 

Jose was looking for a reliable POS system that can manage human resources and point of sale and he found it with SalesVu. If you ever need a place to leave your dog for a day or a weekend, you should definitely check out Camp Bow Wow. They are the winners of Living Magazine’s Best Pet Boarding Facility in Katy, TX for 2016 and 2017! You’ll know your dog will be completely safe and having a good time while you’re away. For more information, follow them on social media below!
 

  

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SalesVu POS system and Employee management are the key features for Camp Bow Wow!

Brookwood Georgetown uses SalesVu POS system to manage their Cafe and Shop easily!

Located in Georgetown, Texas, Brookwood in Georgetown is a non-profit organization that offers a program for adults with special needs, their mission is to provide an educational environment that creates meaningful jobs and builds a sense of belonging and validates dignity and respect for adults with disabilities. Diane Saphiro, buying manager, shared with us their purpose of using SalesVu and why they decided to start using a POS system.
 

Brookwood in Georgetown was created 6 years ago and is an expansion from a larger program by the same name which is located in Texas. In March of 2016 the decided to open a shop, cafe and greenhouse, they needed to have a better control of products that were selling and pulling specific data and reports to continue growing, a POS system is what they needed.
 

‘We started using a system from our parent program which was Windows based and it was not working properly based on our needs, that’s why we decided to improve and switch. SalesVu was one of the first programs that offered pictures on the menu. It was able to do both, cafe and gift shop and that was very important for us, using a POS system that was able to handle different industries under one account’. – Diane Saphiro
 

 

 

Brookwood in Texas uses three main modules in their business: POS, Inventory and Employe modules. With POS they are able to differentiate which categories they can arrange and sell, whether is the cafe or shop, they can distinguish between both of them and pull reports with very specific fields. Inventory is used for the most part for the retail products, they are able to adjust the items on stock in real time and they have a threshold, which is a notification alert when inventory is low, SalesVu sends an email to notify the business owner or any other staff members in order for them to create purchase orders from their vendors. Lastly, the employee module is used for adding more staff into their account and mainly for keeping track of their hours, clock in/out and generating a labor report for payroll.
 

‘SalesVu is really easy to use, our staff learn the system really fast, how to take orders, close the shift, apply discounts for our Christmas or eben birthday discounts. The sales reports and inventory reports are customizable and easy to obtain’. – Diane Saphiro
 

This non-profit organization is very inspirational, if you’re in town don’t hesitate to go there and grab some food and coffee and get some handmade beautiful products. For more information, follow them on social media below.
 

  

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Brookwood Georgetown uses SalesVu POS system to manage their Cafe and Shop easily!

Tresori Vineyards started using SalesVu POS system in 2012 and they couldn’t be happier!


 

Tresori Vineyard is a small wine boutique located in Newberg, OR. They are a family business that started in 1997 and they produce their own Pinot Noir wine bottles and commercialize them in the region. David Walker shared with us their great experience with SalesVu and why they decided to innovate and start using a POS system.
 

‘In 2012 we started our journey with SalesVu, it had a very good price point and we decided the system fit into our business plan. We found the system browsing online and we look for recommendations as well. We talked to some people about SalesVu and thanks to the great reviews we decided this solution was perfect for Tresori Vineyards’ – David Walker
 

David and his team are using the POS module and it has been great with keeping track of the historical data. They produce a couple of specific pinot noir bottles every season and what they love the most about the POS is the ability to run sales reports, per general sales, categories or products. Basic analytics are available with the this module and are great to run any type of business. In Tresori Vineyards they also sell merchandise as t-shirts or caps but 99% of their sales are wine and they were able to get that information using the POS module and the specific reports.
 

David also uses the inventory module to keep track of wine bottles. He is always working offsite and he loves that he can login from any city and monitor every sold product and his stock remotely. He uses this feature on a monthly basis to make sure all wine bottles are deducting accordingly and to keep track of what they receive from their warehouse.
 

  

 

SalesVu offers 24/7 support and David shared with us his experience so far, he describes tech support as very easy to get ahold of and extremely helpful with any issue.
 

Looking for the perfect gift? Check out below Tresori Vineyard’s social media and find out if shipping is available for your state. Or if you’re in the area don’t forget to visit them and buy some Pinot Noir bottles.
 

   

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Tresori Vineyards started using SalesVu POS system in 2012 and they couldn’t be happier!

Oasis Helicopter Tours uses SalesVu POS system to manage multi-locations!

  

 

Waking up to an adventure and beautiful landscapes is possible with Oasis helicopter tours! They offer their services in Orange Beach, AL and Galveston Island, TX. You can enjoy beautiful beach and sunset tours with your friends and family. Linda Bailey shared with us how SalesVu POS solution has been helping her with keeping record of the different services they offer in the business.
 

‘We’ve been with SalesVu for several years. We started when it was just one module and from to time to time they have been adding many features. We are using the POS module, and initially we decided to go with this software because of the infrastructure of our business. Since we are mobile, we downloaded the app on cell phones and iPads, it was very convenient!’ – Linda Bailey
 

Another reason of why SalesVu was the right fit for their helicopter business was flexibility in pricing. The quality of the product is worth what you pay for. Every module and bundle are designed for clients to customize the tools for their business. In this scenario, the Oasis helicopter tours didn’t wanna have an expensive system that was computer based, and they found an affordable cloud based solution with SalesVu!
 

 

 

‘For us the perfect solution was a balance in between the POS and the back-end. Since we have multiple locations, we needed to see in real time sales per service. With this solution managing both is extremely friendly. When we pull reports we are able to see which products are selling the most and when we have our busiest month of the year’. – Linda Bailey
 

SalesVu has also help Linda with managing multiple locations. They started with 1 location for 3 years and were expanding rapidly, they needed to add more locations. Since the headquarters are in Atlanta, having reporting capabilities of per store was extremely helpful. They were monitoring in real time sales from any computer.
 

SalesVu POS is able to work with different industries! They don’t just specialize on normal industries like Restaurants or Retail. They are able to work with any business because of their flexibility and ease of use. For more information on Oasis Helicopter tours visit their website here and to know more about their tours and services in your area, follow them on social media below!
 

  

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Oasis Helicopter Tours uses SalesVu POS system to manage multi-locations!
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