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SalesVu Kitchen Display – A key way to go paperless

                                   Incoming by SalesVu is a iPad based kitchen display that allows users to go paperless. Seamless with the SalesVu and Square POS, heres how it is beneficial to Ryan over at Cocoa Coffee House

We’re a small quick service coffee shop but we serve a large American tourist market on a beautiful Bahamian destination called Harbour Island.  During our season our mornings especially can get chaotic and crazy in a matter of minutes.  And, because we have one iPad register if there is any confusion regarding an order, having to retrieve or query it slows down our operation.  We have long queues so when a customer has been waiting in line for any length of time, we prefer to not disrupt the flow of cashing to query another customers order.  Enter incoming!

With incoming this issue was solved so efficiently we wished we deployed the app sooner.  When considering where to mount the iPad for the KDS, we were initially hesitant as we have an organic vibe and we were worried about looking commercial.  As soon as we deployed the screen however it literally folded right into our operation and did not take away from our overall feel.  We were able to use our older iPad as our KDS running incoming so its a good use case for older hardware.  We placed our screen in a convenient location between the kitchen and Barista floor because we realised that incoming was an excellent compliment to both functions.  

In the kitchen we still print receipts, but using incoming the team can quickly reference large orders, reprint orders and ready individual items in the order so that we operate in a more systematic and efficient way.  Incoming also functions as a time-clock so when team members join the shift in a busy time they are not interrupting the cashing workflow by clocking-in for their shift.

Looking to the future, we would like to deploy mobile ordering.  With incoming, the team will be able to utilise the order pickup and ready features to interact with customers in the mobile app letting them know that their order is ready.

We see SalesVu incoming as a necessary element for any busy operation seeking to be more efficient, seeking to grow (with delivery and mobile), and boost customer service. 

–  Ryan (Owner of Cocoa Coffee house)

 

 

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SalesVu Kitchen Display – A key way to go paperless

Three Things to Consider When Choosing a Restaurant Self-Service Kiosk

 

Like an ever-growing number of restaurant owners, you may have decided that the many benefits of self-service kiosks — including higher ticket sizes, reduced wait times, and improved efficiencies — would make them a good choice for your business. If you’re ready to take the next step and start shopping for your solution, here are some things to keep in mind.

 

  1. Spatial Ergonomics

As they say in real estate, it’s all about location, location, location. Every square foot of your restaurant needs to be optimized for maximum efficiency and workflow, so you’ll need to give some careful thought to where your kiosks should be placed. Self-service kiosks are meant to enhance the customer experience by moving diners through your lines more quickly and with shorter wait times; but consider where they will wait for their meals, and how the kiosks should be incorporated into your floor plan for best traffic flow. You’ll also need room for more than just the ordering screen; there will likely be peripherals for payment processing and receipt printing.

 

  1. Durable and Highly Responsive Touchscreen Technology

Users will already be familiar with the projected capacitive touchscreens on their smartphones and personal tablets, so they should be comfortable ordering from a tablet-based kiosk. Projected capacitive touchscreens generally tend to be durable and have a relatively long life because there are no moving parts to wear out. The screens require only light touches to operate (and some can even be used with gloved fingers, depending on how sensitivity is adjusted), so customers won’t need to bang on them like manual typewriter keys. They also have good optical properties, enabling restaurant ordering screens that are easy to read and full of appealing graphic images.

 

  1. Point of Sale Integration

One of the most important features that restaurant owners want from self-service kiosks is easy integration with their point of sale (POS) software. The kiosks need to be able to communicate and share real-time information with several other POS functionalities. For example, with integration, kiosks can update your inventory levels as orders are placed, so that customers aren’t trying to order items that are out of stock (and if your inventory management system is good, it won’t let you run out of popular items). When the systems are connected, any menu or pricing changes are applied across the board, ensuring a consistent customer experience no matter which ordering option they use.

 

Integration with your POS also allows kiosks to access customer information such as purchase histories, allowing them to make personalized upselling suggestions based on customer preferences. If the customer is a member of your loyalty rewards program, POS integration ensures that they can earn and redeem rewards when using the kiosks. Integration also enables the purchase and use of your branded gift cards at the kiosks. All of this sharing of POS data increases customer convenience and satisfaction.

 

When choosing the right self-service kiosk for your restaurant, you also need to look for a knowledgeable vendor. SalesVu’s OrderUp App creates self-service kiosk functionality on an iPad and fully integrates with our other POS solutions, all backed by 24/7 customer support. Contact us today to find out more about how our products can improve your business.

 

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Three Things to Consider When Choosing a Restaurant Self-Service Kiosk

5 Key Benefits of Restaurant Self-Order Kiosks

 

With all of the dining options available to today’s consumers, restaurant owners need to use every technological advantage to draw and keep diners. Great food is important, but food is just part of an overall customer experience that includes speed, accuracy, and personalized service. One key technology that can help to accomplish those goals is the self-order kiosk. Let’s look at the benefits of adding kiosks to your technology profile.

 

  1. Increased Upselling and Larger Ticket Sizes

You can train your staff to upsell by asking the customer “Do you want to make that sandwich a combo?” or “Would you like to try New Item X today?” But odds are, they aren’t going to remember to ask those questions every time. With self-order kiosks, you never miss an opportunity to upsell, because the ordering process automatically includes multiple suggestions for customers to augment their orders. And the upselling prompts contribute to increased ticket sizes: kiosk checks tend to be higher than cashier orders by 15 to 30%.

 

  1. Enhanced Order Customization

One of the most important factors in customer satisfaction is the ability to get orders prepared exactly the way customers like it, whether that means extra toppings, additional cook time, or different side items. With self-order kiosks, customization has never been easier. The kiosk can display all menu information (including nutritional and dietary stats) and all customization options, so your counter staff doesn’t have to memorize every possible combination. Customers can also see how their customizations (substituting a salad for the fries, or adding more cheese) affect their ticket in real time, without having to wait until the order is complete.

 

  1. Improved Order Accuracy

Placing an order with an actual person is a bit like a game of “Telephone”: the more people involved in the transmission of a message, the more chances for errors to be introduced. With self-order kiosks, there’s no opportunity for things to be mis-heard or miscommunicated. Diners input and customize the orders themselves and can visually check the accuracy before completing the purchase, assured that they will be receiving exactly what they requested.

 

  1. Reduced Wait Times/Line-Busting

You want to make ordering as easy as possible for customers, and that includes reducing or eliminating long waits in line. By offering an additional path to purchase, self-order kiosks will break up the long lines that could deter potential diners and cost you business, especially during peak times. Research has shown that if the line to order from a cashier is longer than 5 people, 75% of customers would choose to order from a self-service kiosk instead, if available. And reducing lines and wait times also leads to higher throughput, increasing your revenue.

 

  1. Reduced Front-of-House Labor Costs

Despite what many people may think, self-order kiosks are meant to be used in addition to your front-of-house (FOH) staff, not to replace them. Some customers will still choose to order from traditional cashiers (who won’t feel as pressured to keep long lines moving), and someone should be available to assist with the kiosks as needed. However, you won’t need as many FOH people, and you can reassign some of them to the kitchen for more efficient prep of the increased number of orders that will be coming in.

 

If you haven’t yet implemented self-order kiosks as one of your paths to purchase, you may be losing customers to restaurants that have. SalesVu can help you upgrade your technology profile with a variety of POS solutions, including the OrderUp App, which can turn an iPad into a self-order kiosk. Schedule a demo today and see how kiosks can benefit your customers and your profits.

 

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5 Key Benefits of Restaurant Self-Order Kiosks

Maximize your business potential with SalesVu POS system: Web Store and Gift Cards modules!


 

Estes Park, Colorado, is hometown of the popular brewery Rock Cut Brewing Co. This place offers well-crafted ales and lagers, snacks and merchandise such as hats, t-shirts, growlers and more. Tracy Goodemote, founder of the company, shared with us how him and his colleague Matt Heiser started a brewing company and tap room from scratch.
 

Rock Cut Brewing Co. was founded in 2015, starting on Tracy’s garage, their passion lead them to have a 7 barrel system and tap room downtown with great a great view of the city. They started their journey with SalesVu right away when they opened and they selected this particular POS software for a couple of reasons.
 

“The pricing structure with SalesVu is one of the main reasons we chose this POS System. We started with the POS module and as we grew SalesVu was growing as well, at anytime you are able to upgrade to an advanced bundle. Pricing was also very competitive, it was nice that we started with one feature and we could add more tools if needed”. – Tracy Goodemote
 

Thanks to the E-commerce module, Tracy was able to offer merchandise on his website and he likes the option of offering online ordering to his customers. Any order that takes place online, is sent out as an email notification and he can keep track of any order on the back end, having access to all kind of customized reports has been very valuable for the Rock Cut Brewing Co. staff members.
 

Before holiday season, Tracy was very interested about selling gift cards, they found out SalesVu provided this service and they implemented it right away. They were using printed gift certificates and upgraded to plastic barcoded cards that can be scanned for recharging and redemption. All reporting is available on the web portal, and you have an ease of access for balances, recharge history and purchase history.
 

 
 

 


 

Having a software system that’s flexible and grows at the same time as you is what Rock Cut Brewing Co. was looking for and they found it with SalesVu! Manage your business remotely from any place at anytime. For more information about promotions or if you’re just in the area, visit them and follow them on social media below!
 

   

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Maximize your business potential with SalesVu POS system: Web Store and Gift Cards modules!

SalesVu iPad POS and the open tab feature are vital for Darryl’s Couch

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Darryl’s Couch is Ventura County’s premier craft beer pub, featuring 11 rotating taps of exclusively craft beer along with an ever-evolving bottle list of over 30 beer selections. At Darryl’s they understand the passion for brewing and in the uniqueness of every sip of the golden liquid. The pub was first attracted to SalesVu because of the ability to open tabs for customers; a feature that is essential for operating efficiently a successful bar.

“We wanted a solution with an integrated credit card system that was easy for our staff to use, with a small device footprint, which allowed us to open tabs for customers while providing back office reports that were meaningful. Having a cloud-based service was desirable since we didn’t really have space for full sized system and data storage. “

Business owner Darryl told us that:

“I had seen other products that didn’t have the open tab feature which would have required us to write down orders and ring them in all at once at the end of the transaction. Looking further into the system I was also attracted to the merchant service rates, contract terms, and the application’s ability to track inventory and employee hours.”

Before SalesVu iPad POS, they were using a standard cash register that was purchased at the time of acquiring the business. He told us that under the traditional system, they were able to track PLU code, but that’s a great disadvantage was that the reports were only shown in the register tape.

Darryl considered other POS competitors, but he felt they were either too big of to expensive for what he was really looking for. Darryl also says that among his favorite features the finds that:

“The ability to open tabs is great. It allows us to easily and electronically keep track of a customer’s purchase during their visit. Inventory tracking is another great feature. The system will keep track of the number of servings we pour and alert management and staff when a product is near to running out. This is incredibly helpful when pouring beer from taps and you can’t see the quantity remaining in a keg. We’ve been able to easily track sales, see margin reports, simplify tracking staff hours, and anticipate ordering new inventory. “

We also talked about money and asked him how much money did they save upfront and ongoing using SalesVu. They answered

“We estimate that we save on average $50 each month over our previous merchant services, but the time savings that we now have by allowing our staff access to an easy to use interface, and management’s access to SalesVu’s backed reporting and management system are immeasurable.”

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Good crafted beer, friends and a comfortable environment motivate Darryl’s Couch in providing an upscale service. Definitely, they are a must-go place for relaxing with a cold one.

Visit their website and their social media channels by clicking any of the icons below.

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Keep improving your business with SalesVu brewery iPad POS System

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Located in Downtown Asheville’s Brew District, Hi-Wire Brewing embraces its craft from top to bottom – from its handcrafted brews to its artwork, hand-drawn by a local artist. Their light-hearted circus theme embodies the fun, authenticity, and creativity of this deep-rooted craft. Hi-Wire business owner Adam Charnack told us why choose SalesVu brewery POS and why he plans to stay with it.

“We are a production brewery in Western North Carolina. We have been in business for a year and a half. Our beer has grown enormously  in popularity. The reception to all of our beers to-date has been fantastic. With 300-400% growth in our first year and a half. SalesVu brewery POS has been an active participant in our growth and expansion.”

We asked Adam why they needed a POS and why they decided to go with a high-end POS like SalesVu, instead of a traditional one.

“We have a tasting room, open 7 days a week. We receive all of our clients who come and try our beers. It is a really great social event full of great interactions between our staff and people’s friends. Due to the increasing demand, we stay open late on weekends. SalesVu is important for us because it helps us keep open bar tab management, which maintains every account organized and receipts in order.”

SalesVu is helpful everywhere Hi-Wire goes. Mobility and portability are additional advantages we offer to all. Adam told us that:

“We strive to provide the best possible service to all our clients. Everytime we assist to local food and drink festivals we want to serve not only the highest quality of beer, but also a comfortable and  reliable payment method so that everyone ends up happy. We can take payments with cell phones, like our own iPhone’s or iPads.”

SalesVu worries about  becoming better and brighter every day. This 2015 we will keep raising the bar even higher and continue helping all our members grow. Like we do for Adam.

“I like that SalesVu is constantly adding features an improving. I see that you are constantly working for the product. I believe Hi-Wire Brewing and SalesVu e are going in the same direction of growing and becoming superior.”

If you are interested in knowing more about Hi-Wire brewery in North Caroline be sure to check out their website and follow their social media accounts clicking any of the icons below.

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The smartest choice is SalesVu iPad POS System for Seminar Brewering

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Seminar Brewing LLC is a partnership of three brewers: Bryan Fisher, Travis Knowles and John Mathias, along with business partner and project manager Dave Peters. They have created an exciting standard tap list, along with a solid reservoir of recipes for special releases and seasonal ales.Seminar is a microbrewery specializing in high quality, hand-crafted ales.Never has it ever been so much fresh, exciting and local craft beer being produced. Seminar Brewing is a proud user of SalesVu restaurant POS.

“We operate a tasting room within our brewery. The space doubles as brew space, so our restaurant POS needed to be mobile and able to be packed away when not in use. In addition, we participate in beer festivals where merchandise sales are encouraged. A mobile POS solution allows us to process credit and debit cards on the go.”

Seminar Brewing  considered as other options Square, ShopKeep, and NCR Silver, but chose SalesVu over all because of its broad range of features, simple and the easy organization of the interface. They told us about the immense advantage of having an open tab management within SalesVu restaurant POS.

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“Creating open tabs for our customers is easy, and viewing or reviewing sales activity is simple. It’s easy to get a daily sales summary and sales breakdown by category; we make a bank deposit for the cash portion the next morning. Credit card deposits in Quickbooks are made only when they are posted to the bank account, so we use a spreadsheet to track credit card deposits.”

SalesVu gives Seminar the ability to process credit and debit card transactions without any barriers to customer spending. The “only cash” sign has been removed while ago!

 “SalesVu restaurant POS also allow us to track tasting room sales of different products. Although we haven’t calculated the exact breakdown of money saved upfront, we know that the other products’ combined costs of the restaurant software solution, plus card processing fees, were much higher.

Seminar Brewery has not yet tried SalesVu Quickbooks integration nor the Ecommerce feature, but they look forward to try them in the near future and expand the reach of SalesVu restaurant POS benefits.

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If you would like to know more about this exciting and fresh local  be sure to visit their website by clicking on here and like them on Facebook for updates. 

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Open tab management on SalesVu’s iPad POS System at New Republic Brewing Co!

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New Republic Brewing Company (NRB) is a brewery in College Station, Texas that serves quality brewed beer in their on-site Taproom.

“We have a couple of kegerators where we serve the beers we brew here at the brewery,” explains founder John Januskey. “We typically have live music and food trucks to provide something to eat while customers enjoy beer and music.”

After using Square and an external credit card reader for some time, NRB found themselves looking for a more well-rounded business management solution that would allow them to regulate tabs for customers. Though they had used Square for some time, they also researched Micros and OPos before making their decision to switch.

NRB chose SalesVu’s iPad POS not only for tab management but also for the “low cost of entry and better features than the alternatives.”

NRB’s Taproom enjoys being able to share tabs between devices. It’s very convenient for them to be able to open a tab and then give the customer’s credit card back to them.

“A full POS like Micros was so far out of our budget it wasn’t a real option,” says Januskey, “We would have stuck with Square over Micros, but SalesVu has much better features for a bar.”

NRB also used SalesVu to build an ecommerce website through which they could sell tickets online for their 3rd anniversary party.

For more information about New Republic Brewing Co., visit their Taproom in College Station, their website or click any of the social media icons below!

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McKinneys Irish Pub Chooses SalesVu’s iPad POS System over Square, Micros and Aloha

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McKinneys Irish Pub (MIP) is a new, authentic 2,000 square foot pub in the Haymarket district of Lincoln, Nebraska. MIP boasts a large selection of craft beer and Irish whiskeys.

Though McKinneys only opened in November, Owner Nathan Stewart has been in the food industry for almost 15 years and worked with numerous POS system, including Micros, Aloha and Square.

Stewart wanted an iPad POS to “step up the service.” McKinneys can now have servers on the floor with iPad Minis and save two to three minutes in the ordering process.

“This was the first time we went to an iPad interface,” said Stewart. “I used Square before for my other business but I knew that I would be running a bar and needing more detail like, printing credit card receipts, inventory control and clocking employees in and out. I would say I researched [SalesVu] for about a month [prior to making my decision].”

Stewart also considered Square, Breadcrumb, Revel and Micros for McKinneys.

“I chose SalesVu’s restaurant POS because of the price, customization abilities, inventory control and integration with QuickBooks,” said Stewart.

Stewart says his favorite SalesVu feature is the QuickBooks integration.

“It makes our job as business owners a lot easier when you don’t have to spend so much time doing the reports,” said Stewart. “All of the different reports that SalesVu can do are really convenient as well.”

Stewart believes that SalesVu has made them more efficient and saved them anywhere from $500 to $15,000 based on other estimates he was given. He also says he has saved on SalesVu’s free customer support.

For more information about McKinneys Irish pub you can like their Facebook or follow them on Twitter.

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Cheers to Pitchfork Brewing Using SalesVu’s iPad POS System

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Pitchfork Brewing (PB), a small Wisconsin brewery, has just adopted SalesVu! PB focuses on brewing craft beer with an emphasis on environmental practices and locally sourced ingredients. They also have a tap room attached to the brewery where customers can stop in for a pint or pick up a growler to take home.

PB Owner Jessie Fredricksen read about SalesVu while researching credit card processors. Fredrickson thought that because PB is a small business with a small budget they would have to use a basic register and an add-on card processing machine. Then, they learned about the various POS systems that operate on iPads and iPhones.

“We discovered that we could have a POS system that provided great analytics without having to buy expensive equipment,” said Fredricksen.

In addition to SalesVu, PB considered Square, Shopkeep, NCR Silver and a traditional cash register. PB chose SalesVu’s POS system because it has everything they need in an iPad POS for a great price.

“Square wouldn’t let us run tabs for our customers, which we absolutely need in the tap room,” said Fredricksen. “We also liked the sturdier card reader that comes with SalesVu, as well as the in-depth analysis that the program can run for us. We are just beginning to scratch the surface of using all the data that SalesVu provides.”

With SalesVu, PB can operate smoothly when they are busy. They can now process transactions on the spot while delivering kegs to restaurants, outdoor festivals and events. Their favorite feature is the ability to run tabs for customers because they can swipe the card, leave the tab open under the customer’s name and keep track of multiple tabs simultaneously.

“This is incredibly helpful, especially when the tap room is busy,” said Fredricksen. “Another great thing about SalesVu is that it’s very easy to setup and use. It is quite intuitive and user friendly; I was able to teach everyone in the company how to use it very quickly.”

For more information about Pitchfork Brewing, go to www.pitchforkbrewing.com, follow them on Twitter @PitchforkBeer or Like their Facebook page.

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