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Welcome to SalesVu – Reprise Coffee Roasters adopts SalesVu’s Self-Order Kiosk Solution

Since their formation in 2015, Reprise Coffee Roasters has been passionately roasting and serving award-winning coffees at their cafes and through wholesale clients. They have been awarded medals every year from 2016-2019 from the Golden Bean North American Championship. 

Reprise Roasters is a coffee company with a strong commitment to sustainability. They work to create an environment that thanks everyone on the supply chain from coffee farmer to barista. Having found a home along the North Shore of Chicago in Winnetka and Evanston, they serve a supportive & caring community that shares a similar mindset. 

Ellen, manager at Reprise Coffee, discovered SalesVu online while searching for reliable kiosks to use for in-store self-checkout options. They had been considering TouchBistro but found that it would have involved too many changes in their existing system. If they were to go with TouchBistro they would need to transfer their entire POS system to the TouchBistro platform — a lot of work since they already had everything set up and ready to go in Square.

She found that not only did SalesVu’s OrderUp Kiosk integrate with Square but that SalesVu could automatically transfer her menu and all the photos of products they have in Square to the new customer kiosk, making the onboarding process fast and easy. With SalesVu’s customizable kiosk features, Ellen and her team were able to map out their items, picking and choosing which ones they wanted to feature.

According to Ellen, another deciding factor for choosing SalesVu, besides the Square compatibility, was how responsive and helpful the customer service team was during the setup process. With customer service available 24/7, and personalized onboarding support, she was able to get questions answered and step-by-step guidance in customizing the software to meet her business needs in no time. With the OrderUp Kiosk, Reprise Coffee Roasters now provides its customers a quick, easy, and socially distant way to order a delicious brew. 

If you live in the area, why not support a local business and enjoy their award-winning coffee next time you’re out? And don’t forget to follow them on social media to see what’s brewing!

Posted in Restaurants and Bars, RSS

Welcome to SalesVu – SMASH Dance ATX adopts SalesVu’s Studio POS and Online Scheduling Platform

SMASH is a community dance-fitness studio that provides fun & diverse styles of Adult Dance Fitness classes for all levels and non-competitive weekly dance classes for kids ages 3-17.

SMASH prides itself in providing a warm and welcoming environment for their students, with friendly staff and talented instructors who aim to help you be happy, healthy, and fit. 

Brandy, manager at SMASH, heard about SalesVu from Square while searching for an easy way to track class attendance and client history. One of Brandy’s main needs was that the booking software could integrate seamlessly with Square, which they already used. 

She looked into a variety of software options, including Classbug, MindBody, and Wellness Living, but found that none of them integrated with Square. They also didn’t offer a website builder tool that would allow her to customize her own booking page, as she found on SalesVu. 

SalesVu’s customer service team worked with Brandy to understand her business needs and when she was ready to sign up, SalesVu’s team helped her design and build her booking page. Using the SalesVu website builder and the Here app together has made for a seamless booking/check-in process for Brandy and her team, allowing customers to purchase classes or packages online, which reflect immediately on the Here app that Brandy uses at the counter to check-in customers. They’ve also seen a notable increase in client bookings now that customers can easily view the calendar online and schedule classes on their own in less than 3 clicks. 

If you are looking for a fun way to stay active while learning new styles of dance, check out SMASH’s diverse selection of classes and book yours today! You can also follow them on social media for their latest news and dance inspiration.

                                                                                                  

 

Posted in Beauty and Wellness, Health Clubs, RSS

SalesVu-powered smartphone app helps increase online sales by 200%

 

Hot Pot City is a modern full-service Chinese restaurant located in Rockville, Maryland that offers all-you-can-eat buffet-style hot pots. The restaurant offers different types of soup, meat, seafood, noodles, vegetables, and a wide variety of side dishes. 

The restaurant operating flow includes a conveyor belt to serve the food and 22  SalesVu-powered self-order kiosks where patrons can order meat, soups, drinks, and sides. They accept reservations through their SalesVu-powered website and also allow customers to add themselves to the waitlist right from the smartphone branded app that SalesVu created for them. 

Like most restaurants, Hot Pot City has experienced big challenges due to COVID-19 as the restaurant had to close down for more than a month and lost 90% of the full-service restaurant business. During these tough times, their top priority was to maintain enough sales to stay afloat. Take-away was their only hope for survival but they didn’t want to use an online ordering marketplace/app option because of the high percentage commission fee they would be charged. They decided instead to implement SalesVu’s free desktop/mobile e-commerce website and smartphone branded app.

‘I am so satisfied with SalesVu’s online ordering solution. It completely gave the restaurant a second chance! Without the website and branded app, I don’t know how we were going to be able to get through this difficult time. I actually saw a huge increase in sales.  ECommerce orders increased by 200% in May 2020 compared to April 2020’ – BJ Wang

Owner and manager BJ Wang uses the Sales report to track daily and weekly sales and to make comparisons between sales from last month/year. When it’s time to do taxes, he can easily pull a Z report which shows the tax amount for each category that is set up in the account. In addition to the Sales report, the Orders report is something he uses every day to check all of the e-commerce sales that are coming from the website or the branded app. This report is also extremely helpful to check the past purchase history of his clients.

‘In today’s social media era, people are increasingly inseparable from smartphones. I feel that the branded app has been more useful because everyone has a smartphone and people do everything with it. Not only can they place a takeout order, but they can also add themselves to the waitlist and make a reservation at the restaurant after we resume the dine-in service’ – BJ Wang

Once the state of Maryland lifts the lockdown restrictions, BJ will be able to reopen his restaurant for dine-in business. He’s already well-positioned to follow self-distancing guidelines between customers and employees since he has SalesVu OrderUp self-order kiosks installed at each of his 22 tables. Seeing how successful they have proven to be, he also plans to continue utilizing the website and branded app for online orders. 

If you live in Rockville, go ahead and support a local business! You can order incredible food directly from their website or download Hot Pot City’s branded app.

 

Posted in Restaurants and Bars, RSS

E-commerce and Self-Order Kiosk solutions increase winery sales by 48% over the previous year

 

Located in Bark River, Michigan, Northern Sun Winery prides itself on producing a wide variety of award-winning wines. All of their wines are grown, produced, and bottled on-site at Anthony Vineyards. 

Northern Sun Winery, like all Michigan businesses, was ordered to close down March 20, 2020. They had a steep drop in wine sales in the last 2 weeks of March and saw an 89% decrease in sales overall. 

In order for them to stay afloat during this pandemic, they decided to implement a series of tools to help them increase their sales across the business and also allow them to sell the products that they would usually sell at the gift shop online. SalesVu’s e-commerce solution and smartphone branded app increased their web presence and boosted their sales, and the self-order kiosk got them ready for contactless payments in their tasting room once businesses could reopen. 

‘The SalesVu support team was very responsive in quickly pivoting my wine sales from tasting room experiences to online ordering and website sales. Amazing service, great communication skills by the staff’. – Susie Anthony

Online sales quickly took off, with customers very pleased by the user-friendly online shopping page and payments process. Not only did it allow them to weather lock-down, they found that they actually experienced an increase in sales compared to their pre-Coronavirus business. 

‘Thanks to the website builder our April and May wine sales actually increased by 48% compared to 2019.’ – Susie Anthony 

In order to reach customers through different channels, they also created a branded app for the business, which allows customers to place orders, view previous orders, and browse products easily from their mobile devices. The branded app is gaining popularity among the younger crowd, being available on the iPhone App Store and Android Google Playstore, and it’s customizable to match the business’s brand (logos, splash screens, pictures, colors, etc). 

Northern Sun’s tasting room has been allowed to reopen again and they have implemented a number of business policies to ensure a safe and socially-distant experience for old friends and new customers to enjoy their wine and food selection. The OrderUp kiosk, which they installed in the tasting room, has been a game-changer for social distancing, protecting both customers and employees from unnecessary contact. 

Susie uses a combination of SalesVu’s Sales and Orders reports to analyze sales by channel. With the Orders report, she is able to easily identify the source of the order, i.e. from the website or branded app, as well as manage order fulfillment and delivery. The sales report helps to break down the sales by POS and Kiosk station and allows her to analyze which stations are generating most sales.

The SalesVu online tools have been a lifesaver for Northern Sun Winery during a rocky time for the food industry and with the dramatic increase in sales compared even to pre-pandemic business, they are pleased to have adopted the new sales channels and plan to keep using all of these tools to increase online presence, grow their sales, and to maintain their customers’ safety even after restrictions are lifted. 

Looking for the perfect gift? Check out Northern Sun’s website and smartphone branded app to view their wide variety of products and place your order for pick-up or delivery!

 

Posted in RSS, Wineries

Shut down by Covid-19, RVC Increases Online Sales by 2000%

 

 

Real Vape Company (RVC) is a high-end vape shop in Kitchener, Waterloo and surrounding communities in Canada. They offer a large collection of e-liquid, vape kits, e-cigarettes, and more. If you’re looking for luxury vapes and e-juice crafted by professionals, look no further than the RVC. Learn more about how this business revolutionized online sales and dramatically increased their online presence with SalesVu’s online ordering solution.

David Steinbach has 2 brick and mortar locations and because of COVID-19 he was forced to close both stores to the public. He made some tough decisions and had to layoff 2 out of 8 employees. Business sales went down to 0 in both stores so he decided to adjust his business to meet the new reality by building his online presence, with the help of the SalesVu website builder platform, in order to be accessible for all customers.

 

‘Before COVID-19 we were selling about 10 orders per month (online). During the pandemic, we decided to implement the new website shopping page and in the first 5 days, we saw an increase of 2000% in online sales, we went from 10 orders per month to 40 orders per day, so we had a dramatic increase’ – David Steinbach

 

The Canadian government has allowed them to do curbside pick-up but customers are not allowed to interact with the staff. They can’t use the iPad POS app or the card reader to tap cards and pay for their items. The solution that they implemented and the new business flow is to place an order in advance from the website and then customers will transfer the money via Interac payments. When the customer is placing an order, they have two options to choose as their preferred delivery method, shipping or pick-up.

By selecting shipping, customers provide their address and a shipping fee is added to the order. This fee is previously set up in the back-end of SalesVu and it can be calculated by amount, weight, or by applying a simple flat-rate. If customers select pick-up, they are able to select their preferred pick-up date and time, according to the business operation hours.

 

‘We found this solution to be extremely effective and because of the advantage of having the shopping page with SalesVu, our dollar to dollar volume a month later only decreased 20% from what we were making when our stores were opened. We’ve been able to maintain 80% of our sales with the doors locked’ – David Steinbach.

 

David also shared with us that the online ordering system was quick to implement and that 90% of their customers find it very convenient and simple to use. After the stay at home order is lifted they plan to continue to use the shopping page on their website as the majority of their customers find online/mobile ordering to be a fast and convenient option, especially with multiple delivery options. This solution has been a game-changer for customers that live far from the store locations and who can place orders from different cities or states.

SalesVu reports have been essential for the RVC, they’ve helped to determine which products are selling the most, to track inventory of specific items, and to check the details of each individual order. David uses the weekly sales report that’s being sent to his email every Monday to compare sales by locations, categories, and products. He also uses the inventory management module on a daily basis to pull profitability reports which will tell him the total cost of inventory and the cost of goods sold. Lastly, he utilizes the view/adjust report to look at the items that are currently in stock and to set a threshold for low inventory email notifications. 

 

‘In the industry that we are in, we have looked at some competitors using Shopify and other POS software solutions… We are convinced SalesVu is the perfect solution for a retail business. It offers an awesome service with great quality. You don’t have to pay more to receive better features. SalesVu has it all and we are so happy we are able to manage two brick and mortar locations with this system’ – David Steinbach.

 

SalesVu’s advanced e-commerce platform is able to get your business up and running in just a couple of days. Get inspired by David’s success story during this pandemic and try out the website builder shopping page! To support a fellow business owner and get yourself (or a loved one) a treat, place your order from RVC here.

 

Posted in Retail, RSS, Uncategorized, Vape Shop

Online ordering increases Tower Blendz’s average ticket sale by 18%

 

 

Located in Fresno, California, Tower Blendz specializes in educating their consumers on healthy eating habits by serving fresh, locally sourced açai bowls, smoothies, wellness shots, and salads. Now Tower Blendz is proving that you don’t have to abandon your healthy lifestyle to enjoy a delicious treat, even during lockdown. 

Covid-19 has changed consumer behavior as more and more people adjust to using the non-contact methods of ordering, such as online purchasing. This quick adoption allowed Tower Blendz to retain most of their working staff while they focused on implementing new business processes. That’s why owner Antony Ayodele decided to expand his sales channels by using one of the most popular SalesVu tools, the SalesVu e-commerce platform. The tool is intuitive, easy to set up, and allowed Tower Blendz to adapt quickly to the new restaurant landscape. 

 

‘We really like the online ordering option provided by SalesVu. We’ve been pleasantly surprised by the number of people who utilize the system on a daily basis. We also found that the average ticket for orders has gone up 18% since most customers now order through this method.’ – Antony Ayodele.

 

The online Shop page provides the same level of ease and efficiency for both client and business as third party ordering apps, without the restaurant losing a percentage of each sale to online marketplaces. 

When Tower Blendz had to shut down their in-store services due to shelter-in-place ordinances, they saw their online sales increase exponentially. From January to March, they processed a total of 34 online orders. In April and May the number of orders escalated to 115, an increase of more than 300% in online sales. With a user-friendly menu layout and smooth ordering process, their online Shop page has allowed them to retain the majority of their in-store customers.

SalesVu’s cloud portal allows Antony to keep track of his business from anywhere. He uses 3 different types of automated reports to calculate numbers and compare sales month to month. The Sales report is useful to get an overview of what’s been sold in the business. This report can generate sales by categories, products, and specific periods. The Z-report allows him to view a breakdown of the different payment methods such as cash, credit card, gift card, and loyalty. Lastly, the Orders report is essential to break down the channel of the overall sales, making it easy to compare multiple order sources, i.e. in-store, e-commerce, and branded app sales.

Communication with his customers is one of Antony’s secrets to keeping customers engaged from afar during this time. The integrated Email/SMS marketing module makes it easy to keep connected and share new products and promotions. 

 

‘We use the SMS marketing to alert our customers about upcoming promotions and specials. Coupled with our social media campaigns we’ve been able to directly link customers to our website where they can apply their promotion codes while placing their order.  It’s been a great system for us’ – Antony Ayodele.

 

In addition to the e-commerce platform, Antony plans to utilize the smartphone branded app to further expand online sales. And though these features may have been adopted originally out of necessity, he now sees them as invaluable tools for the business and intends to keep using them even after the stay-at-home order is lifted.

If you’re looking for some fresh and delicious additions to your shelter-in-place diet, Tower Blendz is here to help you meet your health and fitness goals from home. Check out their online menu here and follow them on social media for more healthy living inspiration. 

 

Posted in Restaurants and Bars, RSS

SalesVu online ordering system helps The Tea Trolley keep rolling during the pandemic

The Tea Trolley in Delta, Pennsylvania is a tearoom that is known for offering an authentic afternoon tea experience in the setting of a gorgeous restored Victorian house. Afternoon tea is a fun and elegant experience, and the Tea Trolley is a favorite spot for friends and family to celebrate special occasions or just enjoy a good cup of tea with scones, sandwiches, and homemade desserts. Inside the business, customers can also find a gift shop where they can buy fun merchandise and take a piece of the afternoon tea experience back home.

Like so many businesses across the country and the globe, COVID-19 and the social-distancing regulations that followed threatened to completely shutter The Tea Trolley tearoom. They had to completely close their dining room to all customers. The loss of income meant cutting staff, cutting hours, and having to completely rethink their model of service. But Rachael faced the challenge head-on and reinvented her business model to meet her customers’ where they were. 

Up to that point, Rachel had used SalesVu’s online ordering website primarily for selling digital gift cards, given the in-house nature of the business. But when the dine-in experience had to be put on hold, she discovered that she could quickly and easily flesh out her existing SalesVu website to start offering her unique tea experience online. Rachael expanded the online menu with new categories and products such as tea boxes to-go, desserts, sandwiches, scones, and a large variety of teas. Now 100% e-commerce, The Tea Trolley is able to provide customers with an afternoon tea experience in their own homes. 

 

‘Working with the SalesVu team made it easy and encouraged us to keep going during these difficult times. After the site went live and we started to get some orders, we realized that SalesVu’s online ordering website has been a lifesaver! It is the main reason why we were able to stay open for business’ – Rachael Cox.

 

In addition to the automated Sales report that she receives weekly to track sales and inventory, she also takes advantage of SalesVu’s Orders report to see the individual orders that were placed on the website. This allows her to corroborate the customer’s contact information, the products that were bought, and the pick-up time for each purchase, making online order fulfillment quick and easy for her team. 

 

‘After the stay at home restrictions are lifted we are curious to see how the e-commerce portion of our business will behave. We will definitely keep the website shopping page because we think it is a great addition to the current way we are operating.’ – Rachael Cox

 

SalesVu is thrilled to be a part of the Tea Trolley’s journey and to help business owners like Rachel adjust to these challenging times.  If you want to enjoy an afternoon tea from home, you can place your Tea Trolley order here.

 

Posted in Restaurants and Bars, Retail, RSS

SalesVu Kitchen Display – A key way to go paperless

                                   Incoming by SalesVu is a iPad based kitchen display that allows users to go paperless. Seamless with the SalesVu and Square POS, heres how it is beneficial to Ryan over at Cocoa Coffee House

We’re a small quick service coffee shop but we serve a large American tourist market on a beautiful Bahamian destination called Harbour Island.  During our season our mornings especially can get chaotic and crazy in a matter of minutes.  And, because we have one iPad register if there is any confusion regarding an order, having to retrieve or query it slows down our operation.  We have long queues so when a customer has been waiting in line for any length of time, we prefer to not disrupt the flow of cashing to query another customers order.  Enter incoming!

With incoming this issue was solved so efficiently we wished we deployed the app sooner.  When considering where to mount the iPad POS  for the KDS, we were initially hesitant as we have an organic vibe and we were worried about looking commercial.  As soon as we deployed the screen however it literally folded right into our operation and did not take away from our overall feel.  We were able to use our older iPad as our KDS running incoming so its a good use case for older hardware.  We placed our screen in a convenient location between the kitchen and Barista floor because we realised that incoming was an excellent compliment to both functions.  

In the kitchen we still print receipts, but using incoming the team can quickly reference large orders, reprint orders and ready individual items in the order so that we operate in a more systematic and efficient way.  Incoming also functions as a time-clock so when team members join the shift in a busy time they are not interrupting the cashing workflow by clocking-in for their shift.

Looking to the future, we would like to deploy mobile ordering.  With incoming, the team will be able to utilise the order pickup and ready features to interact with customers in the mobile app letting them know that their order is ready.

We see SalesVu incoming as a necessary element for any busy operation seeking to be more efficient, seeking to grow (with delivery and mobile), and boost customer service. 

–  Ryan (Owner of Cocoa Coffee house)

 

 

Posted in Brewery, Restaurants and Bars, Wineries

Three Things to Consider When Choosing a Restaurant Self-Service Kiosk

 

Like an ever-growing number of restaurant owners, you may have decided that the many benefits of self-service kiosks — including higher ticket sizes, reduced wait times, and improved efficiencies — would make them a good choice for your business. If you’re ready to take the next step and start shopping for your solution, here are some things to keep in mind.

 

  1. Spatial Ergonomics

As they say in real estate, it’s all about location, location, location. Every square foot of your restaurant needs to be optimized for maximum efficiency and workflow, so you’ll need to give some careful thought to where your kiosks should be placed. Self-service kiosks are meant to enhance the customer experience by moving diners through your lines more quickly and with shorter wait times; but consider where they will wait for their meals, and how the kiosks should be incorporated into your floor plan for best traffic flow. You’ll also need room for more than just the ordering screen; there will likely be peripherals for payment processing and receipt printing.

 

  1. Durable and Highly Responsive Touchscreen Technology

Users will already be familiar with the projected capacitive touchscreens on their smartphones and personal tablets, so they should be comfortable ordering from a tablet-based kiosk. Projected capacitive touchscreens generally tend to be durable and have a relatively long life because there are no moving parts to wear out. The screens require only light touches to operate (and some can even be used with gloved fingers, depending on how sensitivity is adjusted), so customers won’t need to bang on them like manual typewriter keys. They also have good optical properties, enabling restaurant ordering screens that are easy to read and full of appealing graphic images.

 

  1. Point of Sale Integration

One of the most important features that restaurant owners want from self-service kiosks is easy integration with their point of sale (POS) software. The kiosks need to be able to communicate and share real-time information with several other POS functionalities. For example, with integration, kiosks can update your inventory levels as orders are placed, so that customers aren’t trying to order items that are out of stock (and if your inventory management system is good, it won’t let you run out of popular items). When the systems are connected, any menu or pricing changes are applied across the board, ensuring a consistent customer experience no matter which ordering option they use.

 

Integration with your POS System also allows kiosks to access customer information such as purchase histories, allowing them to make personalized upselling suggestions based on customer preferences. If the customer is a member of your loyalty rewards program, POS integration ensures that they can earn and redeem rewards when using the kiosks. Integration also enables the purchase and use of your branded gift cards at the kiosks. All of this sharing of POS data increases customer convenience and satisfaction.

 

When choosing the right self-service kiosk for your restaurant, you also need to look for a knowledgeable vendor. SalesVu’s OrderUp App creates self-service kiosk functionality on an iPad and fully integrates with our other POS solutions, all backed by 24/7 customer support. Contact us today to find out more about how our products can improve your business.

 

Posted in Beauty and Wellness, Brewery, Professional Services, Restaurants and Bars, Wineries

5 Key Benefits of Restaurant Self-Order Kiosks

 

With all of the dining options available to today’s consumers, restaurant owners need to use every technological advantage to draw and keep diners. Great food is important, but food is just part of an overall customer experience that includes speed, accuracy, and personalized service. One key technology that can help to accomplish those goals is the self-order kiosk. Let’s look at the benefits of adding kiosks to your technology profile.

 

  1. Increased Upselling and Larger Ticket Sizes

You can train your staff to upsell by asking the customer “Do you want to make that sandwich a combo?” or “Would you like to try New Item X today?” But odds are, they aren’t going to remember to ask those questions every time. With self-order kiosks, you never miss an opportunity to upsell, because the ordering process automatically includes multiple suggestions for customers to augment their orders. And the upselling prompts contribute to increased ticket sizes: kiosk checks tend to be higher than cashier orders by 15 to 30%.

 

  1. Enhanced Order Customization

One of the most important factors in customer satisfaction is the ability to get orders prepared exactly the way customers like it, whether that means extra toppings, additional cook time, or different side items. With self-order kiosks, customization has never been easier. The kiosk can display all menu information (including nutritional and dietary stats) and all customization options, so your counter staff doesn’t have to memorize every possible combination. Customers can also see how their customizations (substituting a salad for the fries, or adding more cheese) affect their ticket in real time, without having to wait until the order is complete.

 

  1. Improved Order Accuracy

Placing an order with an actual person is a bit like a game of “Telephone”: the more people involved in the transmission of a message, the more chances for errors to be introduced. With self-order kiosks, there’s no opportunity for things to be mis-heard or miscommunicated. Diners input and customize the orders themselves and can visually check the accuracy before completing the purchase, assured that they will be receiving exactly what they requested.

 

  1. Reduced Wait Times/Line-Busting

You want to make ordering as easy as possible for customers, and that includes reducing or eliminating long waits in line. By offering an additional path to purchase, self-order kiosks will break up the long lines that could deter potential diners and cost you business, especially during peak times. Research has shown that if the line to order from a cashier is longer than 5 people, 75% of customers would choose to order from a self-service kiosk instead, if available. And reducing lines and wait times also leads to higher throughput, increasing your revenue.

 

  1. Reduced Front-of-House Labor Costs

Despite what many people may think, self-order kiosks are meant to be used in addition to your front-of-house (FOH) staff, not to replace them. Some customers will still choose to order from traditional cashiers (who won’t feel as pressured to keep long lines moving), and someone should be available to assist with the kiosks as needed. However, you won’t need as many FOH people, and you can reassign some of them to the kitchen for more efficient prep of the increased number of orders that will be coming in.

 

If you haven’t yet implemented self-order kiosks as one of your paths to purchase, you may be losing customers to restaurants that have. SalesVu can help you upgrade your technology profile with a variety of POS solutions, including the OrderUp App, which can turn an iPad into a self-order kiosk. Schedule a demo today and see how kiosks can benefit your customers and your profits.

 

Posted in Beauty and Wellness, Brewery, Restaurants and Bars
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