Ubuntu Cafe and Bakery baked something great with SalesVu iPad POS System

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A mother and a daughter in a small rural town in Manitoba, Canada opened a coffee shop and bakery a year ago. Located in a new library in Slkirk, they converted the basement of their house into a small bakery that supplies the coffee shop with freshly baked goods. Ubuntu Café and Bakery is an independent coffee shop with espresso-based drinks, treats and coffee made with a V-60 pour-over machine. They also offer vintage teas served with bone china, starched white linens, etc. These details set Ubuntu Café and Bakery apart from the rest. It has been a reason why the place has gained so much popularity and now book customers with 3 weeks in advance. Ubuntu Café and Bakery started building a strong customer base early on, selling artisan bread in local Farmer’s Market. Additionally, they became a catering business due to the numerous meetings that develop within the library’s rooms.

We wanted to know why they needed an iPad POS solution and why they choose SalesVu.

“It was more the low cost and simplicity of SalesVu that were the deciding factors. In the future we may be using SalesVu at the markets. We considered that the need for the mobile feature was secondary in our decision-making (up to now we only did cash sales at the markets).”

About the unique propositions SalesVu gives to small business owners in the US and abroad the iPad POS low cost, ease of use, and the possibility to use debit cards were determinant in deciding for SalesVu.

“ The use of debit cards for payments was one of the big reasons, that along with speed of payment for credit card transactions, ease of entering new products, and remote accessibility.”

Ubuntu Café and Bakery opened their doors in January 2014 relying in SalesVu iPad POS system to process payments; however, in their planning phase they got quotes for a tailor-made POS system.”

“Besides from the accessibility and easy payments, we really like the online billing (for catering orders) We demand cash on delivery, and with Salesvu I can send the invoice in advance – and some customers even pay the invoice online before they pick up their orders. I have to say that my customers like the ease and security of the online payment with a credit card using SalesVu platform”.

Business owner Anna told us that Ubuntu Café and Bakery enjoys the quick payments. She told us, it is a major plus.

“It is the ease with which we can add products. We can decide to for instance, make bourbon French macarons for tomorrow, and would enter the macarons onto the iPad POS through our website account just before delivery.”

SalesVu iPad POS offers very reasonable rates for small business owners who are conscious of the importance of savings.

“We were quoted $15,000 for the hardware and software for a conventional POS system. The set-up cost for SalesVu was buying the IPad, printer, IPad stand, external credit card (debit card) and card reader for that debit card – costing us no more that $1,000. So – we easily saved $14,000”

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There are few things in life that can be compared to the pleasure of a good book and great quality coffee, add the unique silence of a library and freshly baked treats, and voila! You find Ubuntu Café and Bakery. Don’t miss out the opportunity to connect with this honest coffee shop and visit their website and social media pages to find out more about them.

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How to Increase Employee Satisfaction and Productivity with SalesVu Employee Scheduling

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A happy employee is a productive employee. When your staff is happy, they are able to better meet your business needs, provide customers with an exceptional experience, and are more willing to go the extra mile. This can improve both customer and employee retention and loyalty.

Train Them Well

Properly training employees is an important step in getting them more engaged and interested in what they’re doing. Your workforce should know how to explain every product in your inventory, so that they can successfully answer questions and upsell products to customers. When your employees know the products well, they can promptly inform customers of how different products can benefit their lives, which is the first step to making a compelling sales pitch.

Engage Your Workers

Get your workers engaged. Let them call some of the shots, encourage their suggestions, and find other ways to get them more interested in their work. Encourage them to interact with customers more. Not only does this help pass the workday more quickly, but it also helps foster a better relationship between the customer and your employee, leading to more customer and employee retention.

Ask for Feedback

If there is something bothering an employee, they aren’t as satisfied or productive. Keep an open line of communication with your workforce so that they feel comfortable addressing issues of concern or room for improvement. They may have unique suggestions to help your business, and will feel like they are being heard and understood.

Reward Employees for a Job Well Done

Have fun challenges and reward incentives for employees to look forward to. Rewarding employees doesn’t always have to cost money, but offering prizes offers added incentives for employees to sell more and increase their productivity. Even a word of encouragement can go a long way. Recognize their contributions, encourage their helpfulness, offer positive feedback and constructive criticism, and let them know that they are appreciated and are making a difference. They will be more inclined to work harder and take more pride in their work.

Mandatory Breaks

Taking a break during the workday is every employee’s right. But it’s more than just that. It’s their time to break away from the stress of work to clear their head, refocus their priorities, and return to the workday refreshed, ready to face the work ahead, and more productive.

Get a POS System

With a POS system, your employees can do things like answer questions, make upsell recommendations, and even ring up sales from anywhere around the store or restaurant. This intuitive software can allow you to take your business with you, so your workforce can access business operations and reporting all from their tablet or mobile phone.

You can also take advantage of employee scheduling and management software, which can help you quickly find discrepancies and trends among your workforce. To begin making better business decisions, increasing productivity, and simplifying your business operations, contact SalesVu about our all-in-one business management solution.

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Learn How to Upsell Successfully with SalesVu ECommerce Website

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Upselling is an important part of any business. By recommending the right additional products to customers, your business can enjoy increased sales, increased revenues, and more satisfied customers. However, becoming too pushy or using the wrong sales tactics can turn customers away. That’s why we’ve provided some tips to help you upsell more successfully.

Thoroughly Train Your Employees

It is important to make appropriate suggestions based on what your customer has purchased, ordered, or is interested in. Your employees or servers should be well versed on the products in inventory so that they can better explain them to customers and find the appropriate complementary items or accessories.

Provide Useful Suggestions

If possible, suggest more than one item. Giving customers a choice makes them feel more in control and will make them more likely to purchase one of the complementary items. If there are items that are generally purchased together, then consider creating a package deal or have your employees recommend the bestselling duo whenever a customer purchases one of the items. For instance, if they are purchasing electronics, your employees can recommend batteries, cases, or other accessories to complement their new electronics.

Make Yourself Known

Greet your customers as they walk in the door, get to know them, find out why they came, and make yourself readily available in case they have questions. If possible, engage in conversation regarding what they are purchasing, without following them around the store.

Read Your Customer

Not every customer wants to buy more than what they came in for. Pushing a sale on a customer who is unlikely to buy anything will only scare them away from your business altogether. Learn to read your customers, so that you can tailor your approach to better suit their needs.

Be Prepared

Many people feel nervous about upselling or suggesting items to customers. Provide your employees with a suggestion on how to approach customers. Some businesses even script out a compelling sales pitch, which employees can use and change as they please.

Leave Goodies By the Register

There is a reason that stores put irresistible sweets and affordable finds near the register. While people are spending time in line or at the register, give them something to be tempted by. Your employees can easily mention the small goodies to customers. You can also offer incentives, such as discounts when a customer hits a certain price point. This will make them more likely to increase their order or buy the little items by the register.

Invest in a POS System

A POS system can take all of the guesswork out of upselling. It will recommend the right products to suggest based on the customer’s purchases. This will make employees feel more confident selling those items. With a POS system, your employees can also pull up all items in inventory (and information relating to those items), so that they can quickly answer any questions about the products. Contact SalesVu to begin benefitting from a POS system and upselling more.

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Why You Should Make the Switch to SalesVu iPad POS System now

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If you’ve considered making the switch to POS, it may be one of the most impactful things you can do for your small business. The easy-to-use software can help you seamlessly run your business from anywhere, anytime. Whether you have one small boutique or a number of large retail stores around the country, a POS system can be customized to fit your needs. The system can pay for itself in no time with increased revenues, a larger client base, and more time to spend with your customers.

Quick Checkout Process

Instead of having to wait in line for an open register, your customers can check out from anywhere in the store with mobile POS technology. This is a fast, highly convenient option for both your customer and employees, and can lead to more on-the-spot sales. It will also reduce the chances of a customer walking out because they don’t want to wait in line to pay for their purchase.

Answer Questions On the Spot

Imagine having all the information on products and items in inventory at your fingertips. With mobile POS, you can answer any questions customers may have about your products and services. This can help employees engage more meaningfully with customers, creating more customer loyalty, customer retention, and even employee retention.

Effortlessly Upsell

With a POS system, your employees will know exactly which products will work well with what your customers are already interested in. This can take the guesswork out of upselling and will give your employees more confidence when they are selling a product.

Send Orders to the Right Place

When it comes to a restaurant, bar, café, or fine dining establishment, things can quickly get out of control if the front and back of the house are not in sync. With a POS system, each order can go to the correct area. Employees can easily open multiple tabs, split checks, accept payment, and more – all from an iPad or mobile device. This can save a huge amount of time, help your business run more efficiently, and provide your employees with the tools they need to succeed.

Gain Complete Insight into Your Business

With a POS system, you can gain complete insight into your business, inventory, and customer purchase patterns. It can also help with things like table management, inventory management, employee management, customer tracking, marketing automation, accounting, and more. This can help you make better business decisions, replenish inventory before it’s too late, and anticipate your customers’ needs.
Join the New Age

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Many small businesses are now enjoying the overwhelming benefits of POS technology. Offering your customers these same options can provide them with the quick, convenient shopping experience they want and expect. Dated machinery and practices can slow down your business and show customers that you are not keeping up with your competitors’ technology. So contact SalesVu to find out how you can start taking advantage of affordable POS software today.

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Improve the Restaurant Experience and Engage with Your Customers with SalesVu Customer Relationship management

 

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Every customer interaction you have is another way of gaining their continued business and loyalty. Read our tips on how to improve each interaction so that your customers are more likely to return time and time again.

Improve the Service

Getting your employees involved can quickly transform your business and leave your employees feeling more upbeat, which can lead to better customer interactions and more employee and customer retention. Ask for their suggestions, offer employee promotions and contests, and make sure everyone knows the menu inside and out. Anonymous employee surveys can gauge their satisfaction, feedback, and insight into management and how the business is run.

Make sure your employees understand the importance of customer service. For starters, they should introduce themselves to each table, have a friendly demeanor, and be able to answer any questions about the menu and preparation. They should be alert, attentive, and quick to meet your customers’ needs so that patrons want to return for the ambience, food, service, and overall experience.

Get In Your Customers’ Shoes

In order to really make lasting changes, you need to know what is, and is not, working. The best way to do this is to see things from your customers’ perspective. Consider leaving suggestion cards that customers can fill out. Leave them in the bill and offer a discount or free meal if customers are willing to fill them out. Patrons love to feel like they are being heard and suggestion cards is one great way of accomplishing this.

Offer More Menu and Dining Options

Restaurant patrons love options. Consider offering take-out, delivery, and/or curbside to-go options so that your customers can get their favorite food faster. This can also reduce labor costs, free up tables, and increase profits quickly. Consider also adding new menu items featuring seasonal produce, local ingredients, and weekly specials so your patrons can always try something new and exciting. They will want to visit more often to see what new items the chef has prepared.

Consider updating your brand image, logo, e-commerce site, storefront, and awning. Make sure to also clearly display and promote your new menu options with colorful posters, menu boards, or through online campaigns.

Tech Updates

With POS solutions, servers are able to take orders at the table, send them where they need to go (such as directly to the bar or kitchen), open multiple tabs, split checks, and more from any terminal, which will make your servers’ lives easier. Most importantly, it helps ensure every order is right, that your inventory is updated, and can even help track customer purchase patterns. Once you know what your patrons’ love most, you can make better business decisions, shift pricing, and improve inventory management.

Contact  SalesVu to find out how our all-in-one restaurant POS solution can quickly produce a huge change for your business. Our system also offers table management, reservation management, credit card processing, marketing automation, and more to help you manage every aspect of your business – anytime, anywhere.

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How to Create Successful Holiday Promotions with SalesVu iPad POS System and Marketing Automation

 

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The holidays are right around the corner, so it’s time to start thinking about how you’re going to prepare your business for the busy shopping season. Your customers want to feel cheery during the holiday season and, fortunately, you don’t have to spend much to decorate your business and get in the holiday spirit.

DIY Decorations

Go for subtle, but expressive, decorations that add a modern, classy flare to your storefront. Stick to traditional holiday color palettes, like red and green, blue and white, or silver and gold. Encourage employees to decorate their areas, while being aware of others’ space and religious sensitivities. Consider a team decorating event or contest, so your employees can feel more pride in where they work and what they’ve done to ring in the holidays.

Get Your Customers Involved

Some of the most successful holiday promotions and branding efforts involve some form of customer interaction. Whether your customers get to leave their name on a snowflake after a donation, can make suggestions for holiday décor on your social media, or can win freebies and goodies with their holiday purchases, find a way to get your customers involved.

Create Gift Sets

If you are trying to sell more items from inventory, consider creating gift sets. This can include something like a customer favorite with a less popular item to entice customers to try new things, while turning over inventory much more quickly. Make sure to also offer special deals, free shipping, or other ways of enticing your customers to shop at your business more both during and after the holidays.

Replenish Your Inventory

The last thing you want is to run out of inventory during the holidays. When your customers want to purchase a gift, if your business is out of stock, they will just go elsewhere. This is a busy time of year and the last thing your customers want is to have to come back twice for the same thing. Get control of your inventory with our inventory management tools so you know what your customers love most and never have to worry about running out again.

Update Your Packaging

Try updating your packaging to include winter scenes and non-religious holiday elements, such as snowflakes and snowmen. This can make your product instantly themed or limited edition, and more appealing to customers who want to get in the holiday spirit.

Establish Your Online Presence

Make sure your customers know where to find you online, so you can inform them of holiday promotions quickly and effectively. Consider updating your website or e-commerce site to feature holiday-related designs or content to bring holiday cheer to every aspect of your business.

Get On Board With Loyalty Programs and Gift Cards

If you haven’t already done so, now is the time to start offering loyalty reward programs and gift cards. Read more about the benefits of a gift card management system and how you can benefit from a loyalty program to see why you need to get on board before the holidays. Contact us for more advice and to get started on a successful holiday promotion today!

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Everything You Need to Know about Inventory Management Systems of SalesVu iPad POS System

Keeping good records can be very confusing. When you’re tracking sales, inventory, or payments manually, you need to worry about basic human errors, wasted time, and misplaced records. Inventory management software can take care of all the work for you with automatic inventory tracking based on manual, POS, and/or e-commerce sales.

Easy to Use, Intuitive, Accurate

Inventory management software is easy to use, easy to implement, and easy to succeed with. You can quickly add products to the inventory using bulk import, barcode scanner, or by printing labels. You can make the software work for you by sorting inventory by items, categories, departments, and more.

Increase Productivity

By not having to track, manage, and verify inventory manually, you can save time, frustration, and effort. Instead of having to manually track sales and inventory changes, the system will automatically update inventory counts when sales are made for more accurate, effortless reporting.

The software will help increase productivity, efficiency, and accuracy in reporting. It can also make inventory ordering much easier, more efficient, and more cost-effective. It can even help you transfer inventory from one store to another and email your vendors and suppliers when specific inventory is getting low to save you more time.

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Anticipate Your Customers’ Needs

With automatic inventory tracking, you can determine what your customers love the most, so you can keep your restaurant, bar, or business stocked at all times. You can even set re-order alerts so you never have to run out of an item again. This will also help your business avoid buying too much product and having wasted inventory.

Detect Discrepancies

With inventory management software, you can realize at a moment’s glance what is entering your business, what is leaving it, and how much money you are making or losing. If there is a difference between actual and reported inventory, it will be instantly noticeable. So you can get to the root of the problem right away.

Automated Reporting

With intuitive inventory management software, you can receive automatic reporting on the profit margin, total cost of inventory, cost of goods sold over time, customer purchase patterns, and more. These important figures can help your business determine what your most profitable products and services are, what isn’t selling, and what has gone missing. This can help you more easily make informed business decisions going forward.

POS Systems With Inventory Management Capabilities

With the holiday season just around the corner, it is especially important to pursue effective inventory management to ensure you are fully stocked when shoppers are looking to make all their favorite purchases. The easiest way to take advantage of an effective inventory management system is through your POS system. Contact SalesVu to find out other ways an inventory management and all-in-one POS system can benefit your business.

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