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5 Reasons Full-Service Restaurants Need to Set Up a Self-Service Kiosk

The evolution and increased availability of technology has led to high consumer expectations of convenience and personalization in their dining experiences. Self-service kiosks, which have risen steadily in popularity in recent years, are a prime example of how to meet those standards. Self-service isn’t just for fast-food places or QSRs; full-service restaurants can benefit from it as well. Here’s how.
 

  1. Optimize Labor

 
Full-service restaurants can use self-service kiosks to streamline the processing of to-go meals. Orders are transmitted directly from the customer to the kitchen, eliminating the need for a front-of-house middleman. Those staff members can be reallocated to focus on dine-in customers or to help the kitchen prepare the to-go orders faster, providing a better experience for all customers.
 
Full-service restaurants can also place self-service iPads at each table so that guests can start ordering drinks and appetizers without having to wait for the availability of their server. This streamlining not only gives servers more time to provide personalized attention but also speeds up table turnover, thereby increasing revenue.
 

  1. Increase Order Accuracy

 
Restaurant self-service kiosks greatly improve order accuracy, so your staff won’t be wasting time and food on rejected orders. The kitchen gets the order information straight from the customer, virtually eliminating potential server miscommunication or misread tickets. With the visual prompts, customers can see images of exactly what they’re ordering and have the opportunity to review and check their orders before submitting. They can customize the entire meal to their specifications, increasing overall satisfaction with their experience.
 

  1. Enhance Customer Experience

 
While restaurant self-service kiosks are especially popular with millennials, who appreciate and are accustomed to the convenience afforded by technology, older generations can find reasons to appreciate the experience as well. Streamlined ordering expedites the food preparation process, so diners get their food faster. And they can have greater confidence that they’re getting exactly what they wanted, since they customized their own choices based on clear visual imagery. Finally, the social aspect of dining out is actually improved, because when servers don’t have to be running orders back and forth from the kitchen, they have more time to interact with their guests (which can lead to better tips for them as well).
 

  1. Increase Ticket Sizes

 
One of the biggest benefits of self-service kiosks for full-service restaurants is the increase in revenue. As more restaurants and franchises adopt self-service, results consistently show that when customers place their own orders, ticket sizes increase. According to an article in the Harvard Business Review, when Taco Bell introduced its digital app in 2015, orders placed through it averaged 20% higher than orders placed with human cashiers. In 2014, The Atlantic reported that when Chili’s introduced tabletop tablets, dessert orders rose 20% (perhaps, as the article suggests, because diners don’t feel they are potentially being judged by the server for what they’re ordering). And in 2018, Australian chain Hog’s Express claimed their average spend per person rose a whopping 30-37% with self-service kiosks.
 
What drives these increases? For one thing, the graphical interface of a self-service kiosk provides appealing images of the food to whet diners’ appetites. Customers can also access lists of specials or other items they might miss on a regular menu or the specials board they pass by on their way in. Finally, guests placing their own orders tend to select additional ingredients or extra add-ons when prompted by the upselling features built into the self-service software. Restaurants no longer have to rely on their employees remembering to upsell consistently, because it’s automatic — and it works. Those extra toppings, sides, drinks, and combos add up.
 

  1. Anticipate the Future of Dining

 
The new normal for consumers can be summed up in two words: convenience and automation.  Consumers can hail a ride in self-driving cars through Lyft or Uber, they can go to cashierless stores, such as Amazon Go, and even have drones deliver packages right to their doorstep. Sooner or later, they will begin to expect the same convenience and automation in their dining experiences.  We are not far off from having serverless restaurants where diners view the menu, place their own orders and pay their bill all via a device on the table. Quite a few restaurants across the United States are already testing this new experience or implementing a hybrid method that employs waitstaff who are ready on the sidelines and available upon request.
 
Don’t fall behind.  Stay a step ahead of your competition by offering menus on iPad devices at your tables, rather than old-fashioned printed paper menus, in order to provide more information to your diners about the ingredients in each meal and the history of each dish. The menu should be an integral part of the dining experience. After your customers begin to get accustomed to reviewing your menu via iPad, begin to add “order” buttons next to each dish to streamline the ordering process by sending your customers’ orders immediately to the kitchen.
 
For all of these reasons, restaurant self-service kiosks provide a healthy return on investment. Discover how SalesVu can help you quickly and easily implement a self-service solution.
 
Download the OrderUp App for iPad now, or contact SalesVu to learn more.
 

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5 Reasons Full-Service Restaurants Need to Set Up a Self-Service Kiosk

Oasis Helicopter Tours uses SalesVu POS system to manage multi-locations!

  

 

Waking up to an adventure and beautiful landscapes is possible with Oasis helicopter tours! They offer their services in Orange Beach, AL and Galveston Island, TX. You can enjoy beautiful beach and sunset tours with your friends and family. Linda Bailey shared with us how SalesVu POS solution has been helping her with keeping record of the different services they offer in the business.
 

‘We’ve been with SalesVu for several years. We started when it was just one module and from to time to time they have been adding many features. We are using the POS module, and initially we decided to go with this software because of the infrastructure of our business. Since we are mobile, we downloaded the app on cell phones and iPads, it was very convenient!’ – Linda Bailey
 

Another reason of why SalesVu was the right fit for their helicopter business was flexibility in pricing. The quality of the product is worth what you pay for. Every module and bundle are designed for clients to customize the tools for their business. In this scenario, the Oasis helicopter tours didn’t wanna have an expensive system that was computer based, and they found an affordable cloud based solution with SalesVu!
 

 

 

‘For us the perfect solution was a balance in between the POS and the back-end. Since we have multiple locations, we needed to see in real time sales per service. With this solution managing both is extremely friendly. When we pull reports we are able to see which products are selling the most and when we have our busiest month of the year’. – Linda Bailey
 

SalesVu has also help Linda with managing multiple locations. They started with 1 location for 3 years and were expanding rapidly, they needed to add more locations. Since the headquarters are in Atlanta, having reporting capabilities of per store was extremely helpful. They were monitoring in real time sales from any computer.
 

SalesVu POS is able to work with different industries! They don’t just specialize on normal industries like Restaurants or Retail. They are able to work with any business because of their flexibility and ease of use. For more information on Oasis Helicopter tours visit their website here and to know more about their tours and services in your area, follow them on social media below!
 

  

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Oasis Helicopter Tours uses SalesVu POS system to manage multi-locations!

‘With SalesVu POS system my sales increased 23%-24% on slow times’ – Alex Jain

Homemade fresh gelato is the distinctive product that Paciugo Gelato Caffe offers. Located in Oklahoma City, Alex Jain joined us and shared with us why SalesVu was his first option when looking for a POS solution for his business.
 

Alex started his business using Square POS but he was having problems with viewing reports. He decided to go with SalesVu about a year ago because of the incredible analytics that this POS offers. Sales reports were easier to pull and he could obtain information such as : busiest hours of the day, best day of the week and best month of the year.

‘SalesVu has helped my business with mainly reporting, if you know exactly which are the slowest times of the day or the week I can push those hours with discounts. If it’s slow I create happy hour discounts on those days and times. With SalesVu my sales increased 23%-24% on slow times and I am very happy that we decided to switch to this POS solution’ – Alex Jain

Besides reporting, Alex mentioned that Inventory control is very good, he is able to see inside out exactly which products have been sold and which products are coming in. With the profitability report he is able to see total cost of inventory and profit margin per products or categories.
 


 

Having a POS software that gives you reliable and detailed reports was very important for Alex and because of it he was able to push his business even more and got more sales as a result. Mood for a gelato? visit Paciugo Gelato Caffe! Don’t forget to follow them on social media below for their latest products and offers!
 

    

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‘With SalesVu POS system my sales increased 23%-24% on slow times’ – Alex Jain

Learn more about SalesVu Hookah POS system and their integrated modules!


 

Tasteful and relaxing, this retail-vapor-hookah lounge offers shisha, E-pens, E-juices, Dokha and an open vapor / hookah area. The Candy Bar Hookah Shoppe is perfect for a night out and having a great time in Los Angeles, California. Robbie James joined SalesVu last year, she was looking for a software that could handle POS, employee management and a reward program, SalesVu was the complete package for her with no installations / upfront fees at an affordable cost.
 

Quickbooks POS is what she was using to manage her business before and SalesVu integrates with QuickBooks online and desktop version for accounting. Because of these factors, switching was a smooth process since all the modules were going to be integrated into one system.
 

‘I decided to get SalesVu for the hookah bar because the system is able to handle tip splitting better, it has tip signature on the screen and the fact that sales can be monitored remotely in real time was a game changer, all I need to do is login online from any place’. – Robbie James
 

Robbie shared with us that SalesVu has helped in different aspects of her business, but specially for sales, the weekly reports that are provided show previous week in sales and trends. Another report that’s available with the system is ‘labor Report’, this is used for payroll and reconcile the hours worked, sales, overtime, compensations, bonuses and tips per employee.
 


 

Another module that The Candy Bar Hookah Shoppe is using is the loyalty program. This feature allows customers to earn loyalty points based on what they spent on purchases. The two settings that must be enabled are the percentage the customer will earn and the amount they need to unlock before using the loyalty points. This program works with the POS and with the customer’s display, when starting an order, the customer needs to provide their phone number and the activation is done by text.
 

Easy-to-use modules is what you get with SalesVu! Robbie James definitely upgraded to a better solution and now every module that she needs is integrated. If you’re in town and looking to have some fun definitely check this place! Don’t forget to follow them on social media below.
 

      

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Learn more about SalesVu Hookah POS system and their integrated modules!

‘SalesVu POS system modules: e-commerce and branded app are extremely convenient for our customers and business’ – Ozzie Ramirez


 

Fruta Loca is a juice bar and cafe that offers a variety of pressed juices, smoothies, cafe and breakfast and lunch specials. Located in Miami, FL., Ozzie Ramirez shared with us why SalesVu is the best POS to help with the different aspects of his business.
 

Five years ago Ozzie started his journey as a business owner, Shopkeep was his first POS system but  couldn’t meet his needs and decided to upgrade to a new solution, SalesVu was the perfect fit because of the integrated modules and low price. POS, online ordering, branded app and employee management are the modules that Fruta Loca is using. Fours years have passed and Ozzie and his team are enjoying SalesVu’s features to the max.
 

‘We started with the POS system and online ordering. Both modules work together pretty good, our sales have definitely increased since we integrated the shopping cart to our website. Business is growing gradually and consistent, and the main reason we decided to offer online ordering is because we are located in an industrial area, we are not a retail store located in a shopping center where people pass around, we wanted to give customers the option to order online and select delivery, dine-in or pick up’. – Ozzie Ramirez
 

Besides delivery preferences, SalesVu also manages different payment options, customizable tools for the shopping cart and email notifications for online orders. To enable/disable products is extremely easy and can be completed within minutes.  
 

 

 

Another module that integrates with the POS software is branded app. Ozzie decided to implement the newest feature SalesVu offered because he wanted his customers to have the full experience of his business from their phones. His app, is available on the app store and play store, it works for ordering products online, reservations, electronic gift cards and loyalty. App is totally customizable with their business, logo, colors and fonts. Customers can always check their purchase history and upcoming reservations straight from their device.
 

‘In addition, customer service has been great with us. We like that is 24/7 and any question that we have or issue that we’re facing, we can ask on chat or email and it gets solved right away’. – Fruta Loca staff
 

Are you in the mood for a sandwich, wrap or a smoothie? Visit frutaloca.com! check their menu and order great food. Take the next step and offer your customers the experience of a lifetime with SalesVu POS system and branded app, grow your business’ sales with an iPad based solution. Don’t forget to follow them on social media below!
 

   

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‘SalesVu POS system modules: e-commerce and branded app are extremely convenient for our customers and business’ – Ozzie Ramirez

Learn more about how The Tea Trolley has been using SalesVu POS system: Gift Card solution for the Holiday season!

The Tea Trolley offers a variety of teas that you can enjoy with their delicious homemade desserts, scones and sandwiches; they also own a gift shop where you can get some beautiful merchandise. This tearoom is characterized by their gorgeous location which is a restored Victorian house in Delta, Pennsylvania. Business owner, Rachael Cox, sat with us and told us her story with the software and how some SalesVu modules have helped her business.
 

QuickBooks was the first point of sale system that she tried, the reason for a change was to get rid of the paperwork and find a POS software that was able to add gratuity in an easy way. Rachael started her journey with SalesVu 3 years ago and discovered that that system had great gift cards, inventory and tip/gratuity capabilities.
 

‘The biggest thing that SalesVu has helped us with are Gift Cards, we weren’t able to do that before and we were using paper certificates. Our guests like to buy the physical cards and they can also get them online’ – The Tea Trolley

 

The greatest advantage that the staff noticed was that you can scan a gift card to sell it and redeem it. Balances deduct automatically and are saved on the back end for reporting and controlling purposes. With the physical gift cards, you can add the receiver on the POS right away, or if you prefer the online version, you can send it by email, on that email there will be a unique code that customers can later redeem in the business. Rachael decided to implement this feature about a year ago for the Holiday season and she has definitely seen a moderate increase in sales ever since.
 

Another module that has been very helpful for the retail side of the business, is the inventory module. They mainly use it to see the products that they have on stock and to check the cost of inventory and profitability of their merchandise. In addition, they use this module to create purchase orders and send them to their vendors. This particular feature has eliminated the use of paper and spreadsheets and it is integrated with software. After creating the PO, she is able to receive it right from the web portal, inventory updates automatically and a report for open and closed orders is available.
 

     

 

SalesVu has proved to be an all-in-one management solution for this fantastic tearoom! If you want to have the experience of an afternoon tea, go ahead and check their place, you’ll definitely have a wonderful evening with their lovely staff. Follow them on social media below!
 

  

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Learn more about how The Tea Trolley has been using SalesVu POS system: Gift Card solution for the Holiday season!

6.0 has launched!

SalesVu 6.0 just launched and is now available in the Apple Store! In case you haven’t already updated your apps, we highly recommend you do because we came out with a lot of new features that will surely be beneficial to our valued merchants. Here is a complete list of the new additions we have just added in 6.0 – clicking on the feature will automatically redirect you to our Knowledge Base where you can find detailed answers and video guides to any question you may have.

  1. Customer Facing Display 
  2. Waitlist SMS Text Message System
    1. How to notify the customer their table is ready
    2. Assigning the customer a table
    3. Setting up the waitlist time on the web portal
  3. Removing a discount on the P.O.S
  4. Vantiv EMV Chip-Card Reader Integration
  5. Customer Based Discount
  6. Improved Tip Screen
  7. New Appointment Scheduling Improvements
  8. Improved Physical Location Map/Layout Screen
  9.  Improved Customer Screen
  10. Ability to Change Delivery Method and Date
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Learn more about Living the Dream Brewing Co 4 years of experience with SalesVu POS system!


 

Based in Littleton, Colorado, Living the Dream Brewing Co. produces craft beer on site to serve on their taprooms and sell it on the market . They also offer a large variety of merchandise, including accessories, women’s, men’s and unisex clothing available in different colors and sizes. Jason Bell was very excited to share with us his experience throughout SalesVu and how it has helped manage the brewery.
 

Business opened their doors back in 2013, they started using SalesVu right away because at that time it was the best software that suit their needs, the features fit perfectly for the business and the best part is that the price was very affordable. It was very important for Jason to choose a software that was iPad and cloud based, but most important the flexibility that the system provides, access to all of their information from any device at anytime it’s a really great feature to have.
 


 

‘SalesVu has definitely helped us with everything. It allowed us to have a point of sale system when we opened and now that we’ve been expanding we can add more iPads to make the workflow run smoother’.
– Jason Bell

 

The three modules that Living the Dream Brewing Co uses on a daily basis are POS, inventory and gift cards. They were able to switch from paper gift certificates to physical gift cards, the greatest advantage of this is the fact that they can keep track of all the numbers, balances and recharge history using the system. To redeem or sell gift cards they can just simply scan them with the iPad’s camera or enter the number manually. This change was very convenient for them and made their management life easier in every aspect.
 

POS and Inventory are 2 modules that get along really well, Jason told us that sometimes they have events where they sell their merchandise and retail items, all the products and different matrixes that are uploaded into the system can also be tracked under the inventory feature. They are always in control of what’s selling and which items need to be reordered.
 

The Living the Dream Brewing Co. staff couldn’t be happier with SalesVu, they have a system that’s economical, works pretty well and adjust to their needs right away. Next time you’re visiting Colorado, take time to visit them and try their craft beers and merchandise, this place is 10% pet friendly! Check their newest updates below!
 

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Learn more about Living the Dream Brewing Co 4 years of experience with SalesVu POS system!

Three main features for Jojo’s Jerky: POS system, Inventory and CRM!

 

Hans Hippert is the proud business owner of Jojo’s Jerky, he started doing jerkies as a hobby and experimenting with all kind of different flavors. His passion leaded him to found his business in 2004, located in Las Vegas Nevada. Jojo’s Jerky is a food manufacturer, they make all fresh, all natural jerkies, fat free and non-GMO. Besides his principal product, he also has another line for seasonings, nut sacks and hot sauces. His business model is 100% sustainable, all the ideas for the different products come with sustainability in mind. Every single product is made with natural ingredients with no preservatives. Hans owns three locations and he’s a wholesaler for whole foods, craft house brewery, and different retailers.

‘Without SalesVu we couldn’t grow as much as we can, they have been really cool with us and very supportive. Tech support has always been great and responsive’ – Hippert

He decided to start using SalesVu four years ago, he based his decision on level of functionalities, necessary tools and cost efficiency. He’s been a happy customer ever since. The modules that he uses the most are POS, CRM and Inventory Management.

 

     
 

With the mobile POS he can accept payments in all of his stores but also, he is able to go to any event and sell his products offsite. The reports that come with this module are extremely easy to see at any time and from any device. In addition, he receives weekly sales reports via email.
 

Hans defines the CRM module as one of the best tools to keep track of his customers, especially because he needs to store the email of his clients to follow up with them. In this module, there’s an email marketing feature that allows him to send emails with any news, promotions, specials, and he can target those emails to specific groups of customers. The best part about the CRM is the purchase history, he can keep track of what their customers ordered, the specific products and date and time.

 

Inventory tracking is a crucial module for him, with the access levels or permissions that he sets on the employee module, he is able to manage theft or loss prevention. Besides that, creating purchase orders is fantastic, especially because he creates them from the web portal, they’re sent automatically to the vendor and when receiving them, the inventory updates in real time. The Inventory adjustment report is great when he wants to check which items or limited-edition products are available in which store, it is time saving and he can check them remotely.
 

One key factor that helps Jojo’s Jerky grow constantly is having the right software solution. SalesVu provides the perfect tools at a very affordable price for Hans to take care of his business. For more information about their products you can go to their website. Don’t forget to follow them on social media below!
 

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Three main features for Jojo’s Jerky: POS system, Inventory and CRM!
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