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Shut down by Covid-19, RVC Increases Online Sales by 2000%

 

 

Real Vape Company (RVC) is a high-end vape shop in Kitchener, Waterloo and surrounding communities in Canada. They offer a large collection of e-liquid, vape kits, e-cigarettes, and more. If you’re looking for luxury vapes and e-juice crafted by professionals, look no further than the RVC. Learn more about how this business revolutionized online sales and dramatically increased their online presence with SalesVu’s online ordering solution.

David Steinbach has 2 brick and mortar locations and because of COVID-19 he was forced to close both stores to the public. He made some tough decisions and had to layoff 2 out of 8 employees. Business sales went down to 0 in both stores so he decided to adjust his business to meet the new reality by building his online presence, with the help of the SalesVu website builder platform, in order to be accessible for all customers.

 

‘Before COVID-19 we were selling about 10 orders per month (online). During the pandemic, we decided to implement the new website shopping page and in the first 5 days, we saw an increase of 2000% in online sales, we went from 10 orders per month to 40 orders per day, so we had a dramatic increase’ – David Steinbach

 

The Canadian government has allowed them to do curbside pick-up but customers are not allowed to interact with the staff. They can’t use the iPad POS app or the card reader to tap cards and pay for their items. The solution that they implemented and the new business flow is to place an order in advance from the website and then customers will transfer the money via Interac payments. When the customer is placing an order, they have two options to choose as their preferred delivery method, shipping or pick-up.

By selecting shipping, customers provide their address and a shipping fee is added to the order. This fee is previously set up in the back-end of SalesVu and it can be calculated by amount, weight, or by applying a simple flat-rate. If customers select pick-up, they are able to select their preferred pick-up date and time, according to the business operation hours.

 

‘We found this solution to be extremely effective and because of the advantage of having the shopping page with SalesVu, our dollar to dollar volume a month later only decreased 20% from what we were making when our stores were opened. We’ve been able to maintain 80% of our sales with the doors locked’ – David Steinbach.

 

David also shared with us that the online ordering system was quick to implement and that 90% of their customers find it very convenient and simple to use. After the stay at home order is lifted they plan to continue to use the shopping page on their website as the majority of their customers find online/mobile ordering to be a fast and convenient option, especially with multiple delivery options. This solution has been a game-changer for customers that live far from the store locations and who can place orders from different cities or states.

SalesVu reports have been essential for the RVC, they’ve helped to determine which products are selling the most, to track inventory of specific items, and to check the details of each individual order. David uses the weekly sales report that’s being sent to his email every Monday to compare sales by locations, categories, and products. He also uses the inventory management module on a daily basis to pull profitability reports which will tell him the total cost of inventory and the cost of goods sold. Lastly, he utilizes the view/adjust report to look at the items that are currently in stock and to set a threshold for low inventory email notifications. 

 

‘In the industry that we are in, we have looked at some competitors using Shopify and other POS software solutions… We are convinced SalesVu is the perfect solution for a retail business. It offers an awesome service with great quality. You don’t have to pay more to receive better features. SalesVu has it all and we are so happy we are able to manage two brick and mortar locations with this system’ – David Steinbach.

 

SalesVu’s advanced e-commerce platform is able to get your business up and running in just a couple of days. Get inspired by David’s success story during this pandemic and try out the website builder shopping page! To support a fellow business owner and get yourself (or a loved one) a treat, place your order from RVC here.

 

Posted in Retail, RSS, Uncategorized, Vape Shop

How Partnering with a Software Developer Contributes to Business Growth

 

If you run a web design or graphic design firm providing solutions for business clients, and you’re looking for ways to create more opportunities and expand your offerings, consider teaming up with a software developer. A partnership can help make you more competitive and increase your profits. Here are the ways you can benefit.

 

1. Sell Deeper into Existing Accounts

You’ve already gained the business — and the trust — of your existing customers. One way to continue fostering that relationship is to offer additional products and services that meet even more of their needs. Partnering with a software developer gives you access to a wider range of options for providing value to your clients. For example, maybe they already have a point of sale (POS) system, but don’t yet have a customer rewards or loyalty program, or don’t yet offer gift cards. Adding these things to their profiles will benefit their business growth and yours. Clients also appreciate the convenience of obtaining all of their solutions from the same provider. Adding a software developer’s line-up to your own lets you offer a more complete package.

 

2. Broaden Customer Base with New Offerings

Expanding your catalog with your software developer partner’s solutions will create business growth by allowing you to meet the needs of a wider range of industries. For example, reservation and booking programs can be marketed not only to restaurants but also to hair and nail salons, spas, pet groomers, and other service-related businesses. You’ll have your partner’s additional industry knowledge to draw from. You can bundle your solutions with the developer’s, or offer them on an “à la carte” basis to fill gaps and get a foot in the door with new clients. Either way, your client list will grow.

 

3. Generate Recurring Revenue from Service and Support

Integrating a software developer’s solutions with yours means that at some point, your clients will need some support. Whether it’s initial installation and configuration of the software, or troubleshooting later on, you can charge for providing these services. You could set an hourly rate, or create support packages with monthly or annual fees.

 

4. Generate Recurring Revenue through SaaS

Software as a Service (SaaS) is becoming increasingly popular with clients and providers. Your software developer partner will typically charge a flat monthly fee for use of their solutions — and you may even get a discounted rate. You can then mark up that price as you see fit when providing the solutions to your customers. Having a steady stream of recurring revenue from SaaS and support can increase the rate at which your business grows.

 

SalesVu offers a variety of apps and services to meet business needs in several industries. We are ready to back our partners with 24/7 support, free training, and free access to all of our products for testing and demos. Contact SalesVu to find out more about how a partnership with us will lead to business growth.

 

Posted in Professional Services, Uncategorized | Tagged ,

Why Proper Inventory Management is Crucial for Wineries


 

Winery owners and operators have a great many things to monitor and manage, from vineyard conditions and production costs to marketing, sales, and distribution. Many of these logistical challenges can be made easier with the right point of sale (POS) software tools. One of the most important of these challenges is inventory management.  What can inventory management software do for your winery?
 

Monitor depletion tracking in real time.

Always know what you have on hand and what you don’t, to avoid outages (resulting in disappointed customers). Ensure, for example, that you have enough of the merlot that is next month’s wine club selection to fill all subscriptions. You should be able to track both finished products and ingredients used in production, as well as monitor costs and profits. With cloud-based inventory management software, you can check your inventory figures at any time and manage discrepancies between reported and actual inventory. You can set up alerts to notify you when stock levels reach a certain threshold, and you can even send reorders to your vendors directly from the inventory program.
 

Connect and manage all of your channels.

Today’s marketplace is omnichannel, and you need a single, centralized inventory management solution that coordinates data for all types of sales, including wholesale, retail, license, and export. It should integrate with your POS system to track in-house sales on the tasting room floor, online orders from your website or mobile ordering app, wine club subscriptions, and phone orders for large catered events such as weddings or reunions. Integration of online payments should be uncomplicated as well. If you have multiple locations, you should be able to view inventory for an individual location or all of them, and be able to transfer inventory easily between them.
 

Track the production history of each bottle.

Using inventory management software will help you eliminate the hassle (and potential for human error) of juggling complex spreadsheets. There are solutions that provide batch traceability and allow you to track each bottle through the entire process from grape to glass. You can also view profitability reports, gauging how well a particular category or individual product performed during a specified time period. And you can track total cost of goods sold and compile histories of product prices.
 

Create an audit trail. 

In the event of an excise tax audit by the U.S. Treasury’s Alcohol and Tobacco Tax and Trade Bureau, you’ll want a complete paper trail. The inventory management module of your POS system automatically and accurately records all of your transactions, ensuring regulatory compliance and reliable accounting data.
 

SalesVu offers a suite of POS apps and cloud-based services that will help your winery grow, including inventory management. And SalesVu products are backed by always-available customer support. Contact SalesVu for more information or to set up your free account and start experiencing the difference the right tools can make for your business.
 

Posted in Uncategorized

Why CRM Integration is a Critical Factor When Choosing a POS Solution

If you operate an entertainment venue or manage an arts and culture organization, chances are you’re already familiar with Tessitura, the widely-used, industry-specific customer relationship management (CRM) platform. But if your point of sale (POS) solution isn’t integrated with your CRM program, you’re missing valuable benefits. Here’s why CRM integration is a must-have when you’re choosing a POS solution.

  1. View customer purchase history in one place.

When your CRM and POS System are working together, all of your customer information is available in a single, consolidated database rather than two separate ones that require extra work to coordinate. The unification saves you time by eliminating the need to manually enter data from one source into the other, and it provides several benefits.

  • Staff members can access a customer’s purchase history during a transaction to assist with upselling, check for deals, or see if organization membership needs to be renewed.
  • Ticket sellers and front of house staff will be able to identify significant donors and other VIP customers and acknowledge them accordingly.
  • The shared information can also be used to create specifically targeted marketing campaigns and personalized communications — ensuring that customers see offers that are most relevant to them, which increases their overall satisfaction and fosters loyalty and repeat business.

 

  1. Find customers in your CRM database.

CRM integration with your POS system makes it easy to look up customers from your database. You should be able to search using any of several pieces of data, including customer name, phone number, e-mail address, or membership number. Or, for even faster service, simply scan the customer’s membership card. Recognizing your customers and offering personalized service goes a long way toward strengthening the relationship and encouraging continued patronage. And upselling suggestions based on purchase history are a great way to increase ticket size and revenue.

  1. Apply customer membership discounts.

Once you’ve looked up customers in your CRM database, you can easily (even automatically) apply any appropriate membership discounts or loyalty program reward points toward purchases in concessions or gift shops. And if membership needs to be renewed, it can easily be done as part of the transaction, thereby maintaining both the customer relationship and the stream of revenue from memberships. Both are particularly important to arts and culture organizations.

  1. Redeem existing gift certificates.

Customers can purchase gift certificates and gift cards through the Tessitura platform. CRM integration with the free POS solutions available from SalesVu (including OrderUp self-service kiosks) enables easy redemption of Tessitura gift certificates. To use a certificate, simply scan it at checkout or enter the number manually. Customers appreciate the convenience, increasing their satisfaction and loyalty.

‘Our initial attraction to SalesVu was its mobility and scalability. As a major presenting arts organization, we have an ever-changing range of needs across our venues, events and festivals and we were searching for one system that would allow us to capture both concessions and merchandise sales with an easy to learn interface for part-time/seasonal employees. The Tessitura integration will give us the ability to see a more complete picture of patrons’ spending with us and more easily fulfill membership perks. Being able to process Tessitura gift certificates will allow a gift certificate to be used for anything in our venues, not just tickets’.
– Pittsburgh Cultural Trust
SalesVu currently offers the only integrated POS solution that accepts Tessitura gift certificates and cards. To find out more about the advantages of integrating SalesVu iPad POS and Tessitura, contact SalesVu today.

Posted in Uncategorized

Three Reasons Why Theater and Entertainment Venues Need Self-Order Kiosks

Over the last few years, self-order kiosks have shown a steady upswing in popularity at all types of restaurants, from fast-casual to full table service. But other industries can benefit from the advantages as well. In particular, theaters, playhouses and other entertainment venues can increase customer satisfaction and improve bottom lines by adopting self-service. Here’s why.

  1. Line-Busting, Especially at Intermissions

Theaters need to keep people moving through both ticketing and concessions lines, so people can make it to their seats before the show begins. If it looks like there will be a long wait to get their refreshments, they may well decide to skip it — and since the majority of a cinema’s profits comes not from ticket sales but from concessions, you can’t afford that scenario.

Similarly, arts and cultural performances — from ballets and operas to plays and stand-up comedy shows — have only brief intermission periods for patrons to take restroom breaks and purchase food and drink. Self-order kiosks keep the lines moving so you can serve as many patrons as possible during those breaks, and they won’t miss any of the performance. Orders can be placed and paid for more quickly, and staff members can focus on efficient fulfillment rather than order placement.

  1. Fast and Accurate Service

Self-order kiosks increase speed of service because employees are concentrating on order preparation instead of having to input the order and process the payment first. Cinemas can even combine ticket and concessions sales into a single transaction to save even more time. And self-service is also more accurate, since customers are entering their own specifications (so there’s no miscommunication, especially in a crowded, noisy lobby), and they can verify their orders before sending. Avoiding mix-ups reduces food waste and increases customer satisfaction — so they’re more likely to repeat the experience.

  1. Increased Concessions Revenue and Ticket Sizes

Perhaps the biggest way for self-order kiosks to provide a healthy return on investment is by increasing concessions revenue. Self-service encourages customers to order more food and drink with automatic upselling suggestions (“Would you like to make it a combo?”) and enticing visual images. Impulse buying and add-ons increase, thereby raising overall order sizes — and profits. The Washington Post reported in 2015 that at Cinemark movie theaters, self-service kiosks had helped per-person concession spending to increase for 32 straight quarters.

OrderUp is a SalesVu POS System that turns an iPad into a self-order kiosk. You can create a free account and download the app today to start enjoying the benefits of self-service. Contact SalesVu to get started or to reach their 24/7 customer support with any questions about how to put these advantages to work for you.

Posted in Uncategorized

The Top 4 Must-Have POS-Boosting Apps for Free for Juice Bar Owners

As juice bars continue to grow in popularity with increasingly health-conscious consumers, shop owners need to find ways to stand out among the competition. Offering refreshing juices and vitamin-packed smoothies with unique flavor combinations is great, but today’s customers also expect efficient and personalized service.  Luckily, there are point of sale (POS) apps available —for free —that can accomplish these goals and help you grow your business.

  1. Self-Order Kiosks

OrderUp is another useful POS app, available for free, which lets you use your iPad POS as a self-service kiosk. Self-ordering can break up long counter lines and increase order accuracy, since customers can enter and check their own specifications. This functionality is great for products that are highly customized and potentially complex. Your staff can devote their attention to order prep instead of transcription, getting that organic turmeric-ginger apple juice with wheat-grass shot on the side made just right.

  1. Kitchen Display System

Paper-ticket ordering systems are becoming a thing of the past. It’s too easy for paper tickets to get lost or misread, resulting in unhappy customers. Plus, you spend a lot of money on ink and paper, only to end up creating a lot of waste. A kitchen display system (KDS) via the Incoming app will queue orders from several sources (including self-service kiosks, smartphone app or website orders) and send them directly to the appropriate food prep stations. On-the-go customers will appreciate the increased efficiency and accuracy of order fulfillment. And patrons who value healthy, “green” options such as fresh, organic drinks will applaud the eco-friendly aspects of your KDS.

  1. Loyalty Programs

Loyalty programs can be a significant factor in customers’ buying decisions: they value the personal connection and the sense that their patronage is appreciated. Moreover, they tend to spend more at places that offer loyalty rewards. Regulars is a free POS System that lets your customers accumulate “loyalty cash” (a percentage of their purchase amounts) to unlock rewards to use toward future purchases. The program is easy to manage, and uses SMS text messages to communicate with customers. With Regulars, you can encourage people to make recurring visits to your juice bar part of their workout routines or healthy lunch-break habits.

  1. Group Coupons

Since fresh juice and smoothies are often spontaneous purchases rather than planned ones, juice bar owners need ways to attract customers. Group-based coupons and special discounts, like those offered on Groupon and other sites, can bring an almost immediate surge of business and reach a wide range of new customers. Instead of using a third-party site that will take half of your profits, though, use VIPz — a POS app for free that allows you to create and manage your own group coupons, and gift cards as well. Set up offers to run during slower periods, such as during colder or rainy weather, to keep the juices — and the profits — flowing.

These iPad POS apps are not only free, they’re offered by the same vendor, SalesVu, so they can be managed from a single account and are supported 24/7. The apps integrate with Square Register and other POS systems. Contact SalesVu to learn more about how these apps can help you improve your juice bar’s operational efficiencies and increase customer satisfaction.

Posted in Restaurants and Bars, Uncategorized | Tagged ,

The 4 Best Free POS-Enhancing Apps that Coffee Shop Owners Should Know About

 
Coffee-shop operators have a lot on their plates. They’re serving a high volume of frequently complicated and specialized drink orders in a fast-paced environment, doing everything they can to provide exceptional customer service in a competitive niche — and also trying to operate in the black. Having the right POS system can make achieving those objectives easier. Here are four of the best free POS apps that enhance functionality for coffee shops.
 

  1. Incoming: Kitchen Display System App

 

If you have a kitchen display system (KDS) — and you probably should since it has many advantages over paper ticket systems — then one of the best free POS apps to consider is Incoming. This app allows you to view and manage orders placed from any source. Going paperless not only reduces cost (and waste) of ink and paper, but also improves order accuracy. It also streamlines prep times by sending the order elements to the appropriate stations, such as the espresso machine or the pastry counter, for speedier fulfillment.
 

  1. OrderUp: Self-Service Kiosk App

 
OrderUp is a free POS app that turns an iPad into a self-service kiosk — which has many benefits, especially for businesses like coffee shops where the orders are highly customizable and specific. With self-ordering, customers place all of their requests directly into the system, which greatly reduces the chance that some element will be overlooked or miscommunicated. That venti, low-fat, half-caf, triple-shot, iced caramel macchiato needs to be served just as ordered to ensure customer satisfaction. Plus, patrons placing their own orders tend to include more add-ons and extra items, increasing overall ticket sizes. And self-service kiosks can bust lines at the counter, so busy morning rush-hour commuters can get those caffeine fixes quickly and get to work.
 

  1. VIPz: Group Coupons App

 
For group-based discounts and special deals, one of the best free POS apps is VIPz, similar to Groupon — but it won’t cost half of your profits. You can use VIPz to introduce your coffee shop to new customers and bring in new business. This app also lets you create offers that are valid during slower periods of the day/week/month, to help maintain a steadier flow of revenue.
 

  1. Regulars: Loyalty Rewards Program App

 
Coffee shops have a particularly high potential for earning repeat business, as commuters make your stop a part of their regular morning routine. Another incentive that will increase this likelihood (besides quality products and great service) is a loyalty rewards program. Regulars is one of the best free POS apps that help you set up and manage a rewards program based on purchase amounts.  It’s easy to track balances and redeem rewards. Loyalty programs forge a personal bond with your customers and make them feel that you value their business — which makes them want to keep coming back.
 
Bonus: Your Own Shop-Branded Ordering App for Smartphones
 
In addition to providing these free POS apps, SalesVu can help you create a brand-specific app and modern-looking online ordering website so your customers can place orders on their smartphones and computers. This provides greater convenience for your customers, and increased revenue for you. You may not be a giant franchise like Starbuck’s, but you can look just as professional and tech savvy as your big competitors.
 
These best, free POS apps are available from a single provider, one that offers round-the-clock customer support every day. SalesVu’s apps all integrate with Square Register and other POS systems to provide the add-on functionalities that coffee shops need most. To find out more, request a demo, or set up a free account, contact SalesVu today.
 

Posted in Restaurants and Bars, Uncategorized | Tagged

SalesVu Offers Restaurant Management Solutions for SMBs to Decrease Cost During the Holiday Season

Austin, Texas – December 11, 2018 – SalesVu, a leading provider of restaurant management software applications for iOS devices offers solutions to help SMBs save money during the holiday rush.

Restaurants everywhere are spending additional dollars to handle the chaotic holiday season. Whether restaurant operators are investing in additional seasonal employees or new hardware and software, the end result is the same; higher costs. SalesVu offers restaurant management applications for FREE to restaurants that need to streamline operations during the holidays.

Some of the solutions available at no cost from SalesVu include:

  • Point of sale that allows check-splitting by seat or item
  • Gift card management system
  • Waitlist system for walk-in management
  • Kitchen display system capable of routing to separate kitchen prep stations
  • Reservation management for holiday parties
  • Online ordering for large catering orders
  • Self-order kiosks to handle to-gos and free up staff
  • And more!

SalesVu offers every single one of these solutions as an individual free app. And, because SalesVu does all of the data entry for the customer, these apps can be configured in minutes. Cloud-based versions for multi-unit chains are available for a small month to month subscription and additional iPad terminals can be added for a low one-time cost.

In addition to offering free restaurant management apps, SalesVu has partnered with credit card processing companies to offer no-fee credit card processing during the holidays and into the New Year. This means that the first $10,000 processed, through free SalesVu apps and with participating credit card processing partners, will not incur any credit card processing fees.

As long as the first transaction is processed by December 31st, credit card processing fees will be waived for up to $10,000 or for six months, whichever happens first. 

“Our hope is that these offers will ease the holiday stress on restaurant operators and equip them for 2019 with a reliable bag of tools and solid financial foundation,” said Pascal Nicolas, CEO at SalesVu LLC. “SalesVu customers receive access to free, robust, point of sale capabilities, and 24/7 online tech support. SalesVu’s hearty functionality at no cost means an unbeatable ROI and significantly enhanced business operations and customer experiences for any restaurant.”

Reach out to SalesVu now to take advantage of this opportunity before the end of the year.

For more information about SalesVu please visit https://www.salesvu.com/

About SalesVu LLC

Founded in 2007 in Austin, TX, SalesVu is a leading provider of restaurant management solutions that include a robust portfolio of iPad apps as well as cloud-based remote management features.

 

Posted in Uncategorized

5 Reasons Full-Service Restaurants Need to Set Up a Self-Service Kiosk

The evolution and increased availability of technology has led to high consumer expectations of convenience and personalization in their dining experiences. Self-service kiosks, which have risen steadily in popularity in recent years, are a prime example of how to meet those standards. Self-service isn’t just for fast-food places or QSRs; full-service restaurants can benefit from it as well. Here’s how.
 

  1. Optimize Labor

 
Full-service restaurants can use self-service kiosks to streamline the processing of to-go meals. Orders are transmitted directly from the customer to the kitchen, eliminating the need for a front-of-house middleman. Those staff members can be reallocated to focus on dine-in customers or to help the kitchen prepare the to-go orders faster, providing a better experience for all customers.
 
Full-service restaurants can also place self-service iPads at each table so that guests can start ordering drinks and appetizers without having to wait for the availability of their server. This streamlining not only gives servers more time to provide personalized attention but also speeds up table turnover, thereby increasing revenue.
 

  1. Increase Order Accuracy

 
Restaurant self-service kiosks greatly improve order accuracy, so your staff won’t be wasting time and food on rejected orders. The kitchen gets the order information straight from the customer, virtually eliminating potential server miscommunication or misread tickets. With the visual prompts, customers can see images of exactly what they’re ordering and have the opportunity to review and check their orders before submitting. They can customize the entire meal to their specifications, increasing overall satisfaction with their experience.
 

  1. Enhance Customer Experience

 
While restaurant self-service kiosks are especially popular with millennials, who appreciate and are accustomed to the convenience afforded by technology, older generations can find reasons to appreciate the experience as well. Streamlined ordering expedites the food preparation process, so diners get their food faster. And they can have greater confidence that they’re getting exactly what they wanted, since they customized their own choices based on clear visual imagery. Finally, the social aspect of dining out is actually improved, because when servers don’t have to be running orders back and forth from the kitchen, they have more time to interact with their guests (which can lead to better tips for them as well).
 

  1. Increase Ticket Sizes

 
One of the biggest benefits of self-service kiosks for full-service restaurants is the increase in revenue. As more restaurants and franchises adopt self-service, results consistently show that when customers place their own orders, ticket sizes increase. According to an article in the Harvard Business Review, when Taco Bell introduced its digital app in 2015, orders placed through it averaged 20% higher than orders placed with human cashiers. In 2014, The Atlantic reported that when Chili’s introduced tabletop tablets, dessert orders rose 20% (perhaps, as the article suggests, because diners don’t feel they are potentially being judged by the server for what they’re ordering). And in 2018, Australian chain Hog’s Express claimed their average spend per person rose a whopping 30-37% with self-service kiosks.
 
What drives these increases? For one thing, the graphical interface of a self-service kiosk provides appealing images of the food to whet diners’ appetites. Customers can also access lists of specials or other items they might miss on a regular menu or the specials board they pass by on their way in. Finally, guests placing their own orders tend to select additional ingredients or extra add-ons when prompted by the upselling features built into the self-service software. Restaurants no longer have to rely on their employees remembering to upsell consistently, because it’s automatic — and it works. Those extra toppings, sides, drinks, and combos add up.
 

  1. Anticipate the Future of Dining

 
The new normal for consumers can be summed up in two words: convenience and automation.  Consumers can hail a ride in self-driving cars through Lyft or Uber, they can go to cashierless stores, such as Amazon Go, and even have drones deliver packages right to their doorstep. Sooner or later, they will begin to expect the same convenience and automation in their dining experiences.  We are not far off from having serverless restaurants where diners view the menu, place their own orders and pay their bill all via a device on the table. Quite a few restaurants across the United States are already testing this new experience or implementing a hybrid method that employs waitstaff who are ready on the sidelines and available upon request.
 
Don’t fall behind.  Stay a step ahead of your competition by offering menus on iPad devices at your tables, rather than old-fashioned printed paper menus, in order to provide more information to your diners about the ingredients in each meal and the history of each dish. The menu should be an integral part of the dining experience. After your customers begin to get accustomed to reviewing your menu via iPad, begin to add “order” buttons next to each dish to streamline the ordering process by sending your customers’ orders immediately to the kitchen.
 
For all of these reasons, restaurant self-service kiosks provide a healthy return on investment. Discover how SalesVu can help you quickly and easily implement a self-service solution.
 
Download the OrderUp App for iPad now, or contact SalesVu to learn more.
 

Posted in Restaurants and Bars, Uncategorized | Tagged ,

Learn more about how The Tea Trolley has been using SalesVu POS system: Gift Card solution for the Holiday season!

The Tea Trolley offers a variety of teas that you can enjoy with their delicious homemade desserts, scones and sandwiches; they also own a gift shop where you can get some beautiful merchandise. This tearoom is characterized by their gorgeous location which is a restored Victorian house in Delta, Pennsylvania. Business owner, Rachael Cox, sat with us and told us her story with the software and how some SalesVu modules have helped her business.
 

QuickBooks was the first point of sale system that she tried, the reason for a change was to get rid of the paperwork and find a POS software that was able to add gratuity in an easy way. Rachael started her journey with SalesVu 3 years ago and discovered that that system had great gift cards, inventory and tip/gratuity capabilities.
 

‘The biggest thing that SalesVu has helped us with are Gift Cards, we weren’t able to do that before and we were using paper certificates. Our guests like to buy the physical cards and they can also get them online’ – The Tea Trolley

 

The greatest advantage that the staff noticed was that you can scan a gift card to sell it and redeem it. Balances deduct automatically and are saved on the back end for reporting and controlling purposes. With the physical gift cards, you can add the receiver on the POS right away, or if you prefer the online version, you can send it by email, on that email there will be a unique code that customers can later redeem in the business. Rachael decided to implement this feature about a year ago for the Holiday season and she has definitely seen a moderate increase in sales ever since.
 

Another module that has been very helpful for the retail side of the business, is the inventory module. They mainly use it to see the products that they have on stock and to check the cost of inventory and profitability of their merchandise. In addition, they use this module to create purchase orders and send them to their vendors. This particular feature has eliminated the use of paper and spreadsheets and it is integrated with software. After creating the PO, she is able to receive it right from the web portal, inventory updates automatically and a report for open and closed orders is available.
 

     

 

SalesVu has proved to be an all-in-one management solution for this fantastic tearoom! If you want to have the experience of an afternoon tea, go ahead and check their place, you’ll definitely have a wonderful evening with their lovely staff. Follow them on social media below!
 

  

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