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SalesVu-powered smartphone app helps increase online sales by 200%

 

Hot Pot City is a modern full-service Chinese restaurant located in Rockville, Maryland that offers all-you-can-eat buffet-style hot pots. The restaurant offers different types of soup, meat, seafood, noodles, vegetables, and a wide variety of side dishes. 

The restaurant operating flow includes a conveyor belt to serve the food and 22  SalesVu-powered self-order kiosks where patrons can order meat, soups, drinks, and sides. They accept reservations through their SalesVu-powered website and also allow customers to add themselves to the waitlist right from the smartphone branded app that SalesVu created for them. 

Like most restaurants, Hot Pot City has experienced big challenges due to COVID-19 as the restaurant had to close down for more than a month and lost 90% of the full-service restaurant business. During these tough times, their top priority was to maintain enough sales to stay afloat. Take-away was their only hope for survival but they didn’t want to use an online ordering marketplace/app option because of the high percentage commission fee they would be charged. They decided instead to implement SalesVu’s free desktop/mobile e-commerce website and smartphone branded app.

‘I am so satisfied with SalesVu’s online ordering solution. It completely gave the restaurant a second chance! Without the website and branded app, I don’t know how we were going to be able to get through this difficult time. I actually saw a huge increase in sales.  ECommerce orders increased by 200% in May 2020 compared to April 2020’ – BJ Wang

Owner and manager BJ Wang uses the Sales report to track daily and weekly sales and to make comparisons between sales from last month/year. When it’s time to do taxes, he can easily pull a Z report which shows the tax amount for each category that is set up in the account. In addition to the Sales report, the Orders report is something he uses every day to check all of the e-commerce sales that are coming from the website or the branded app. This report is also extremely helpful to check the past purchase history of his clients.

‘In today’s social media era, people are increasingly inseparable from smartphones. I feel that the branded app has been more useful because everyone has a smartphone and people do everything with it. Not only can they place a takeout order, but they can also add themselves to the waitlist and make a reservation at the restaurant after we resume the dine-in service’ – BJ Wang

Once the state of Maryland lifts the lockdown restrictions, BJ will be able to reopen his restaurant for dine-in business. He’s already well-positioned to follow self-distancing guidelines between customers and employees since he has SalesVu OrderUp self-order kiosks installed at each of his 22 tables. Seeing how successful they have proven to be, he also plans to continue utilizing the website and branded app for online orders. 

If you live in Rockville, go ahead and support a local business! You can order incredible food directly from their website or download Hot Pot City’s branded app.

 

Posted in Restaurants and Bars, RSS

E-commerce and Self-Order Kiosk solutions increase winery sales by 48% over the previous year

 

Located in Bark River, Michigan, Northern Sun Winery prides itself on producing a wide variety of award-winning wines. All of their wines are grown, produced, and bottled on-site at Anthony Vineyards. 

Northern Sun Winery, like all Michigan businesses, was ordered to close down March 20, 2020. They had a steep drop in wine sales in the last 2 weeks of March and saw an 89% decrease in sales overall. 

In order for them to stay afloat during this pandemic, they decided to implement a series of tools to help them increase their sales across the business and also allow them to sell the products that they would usually sell at the gift shop online. SalesVu’s e-commerce solution and smartphone branded app increased their web presence and boosted their sales, and the self-order kiosk got them ready for contactless payments in their tasting room once businesses could reopen. 

‘The SalesVu support team was very responsive in quickly pivoting my wine sales from tasting room experiences to online ordering and website sales. Amazing service, great communication skills by the staff’. – Susie Anthony

Online sales quickly took off, with customers very pleased by the user-friendly online shopping page and payments process. Not only did it allow them to weather lock-down, they found that they actually experienced an increase in sales compared to their pre-Coronavirus business. 

‘Thanks to the website builder our April and May wine sales actually increased by 48% compared to 2019.’ – Susie Anthony 

In order to reach customers through different channels, they also created a branded app for the business, which allows customers to place orders, view previous orders, and browse products easily from their mobile devices. The branded app is gaining popularity among the younger crowd, being available on the iPhone App Store and Android Google Playstore, and it’s customizable to match the business’s brand (logos, splash screens, pictures, colors, etc). 

Northern Sun’s tasting room has been allowed to reopen again and they have implemented a number of business policies to ensure a safe and socially-distant experience for old friends and new customers to enjoy their wine and food selection. The OrderUp kiosk, which they installed in the tasting room, has been a game-changer for social distancing, protecting both customers and employees from unnecessary contact. 

Susie uses a combination of SalesVu’s Sales and Orders reports to analyze sales by channel. With the Orders report, she is able to easily identify the source of the order, i.e. from the website or branded app, as well as manage order fulfillment and delivery. The sales report helps to break down the sales by POS and Kiosk station and allows her to analyze which stations are generating most sales.

The SalesVu online tools have been a lifesaver for Northern Sun Winery during a rocky time for the food industry and with the dramatic increase in sales compared even to pre-pandemic business, they are pleased to have adopted the new sales channels and plan to keep using all of these tools to increase online presence, grow their sales, and to maintain their customers’ safety even after restrictions are lifted. 

Looking for the perfect gift? Check out Northern Sun’s website and smartphone branded app to view their wide variety of products and place your order for pick-up or delivery!

 

Posted in RSS, Wineries

Shut down by Covid-19, RVC Increases Online Sales by 2000%

 

 

Real Vape Company (RVC) is a high-end vape shop in Kitchener, Waterloo and surrounding communities in Canada. They offer a large collection of e-liquid, vape kits, e-cigarettes, and more. If you’re looking for luxury vapes and e-juice crafted by professionals, look no further than the RVC. Learn more about how this business revolutionized online sales and dramatically increased their online presence with SalesVu’s online ordering solution.

David Steinbach has 2 brick and mortar locations and because of COVID-19 he was forced to close both stores to the public. He made some tough decisions and had to layoff 2 out of 8 employees. Business sales went down to 0 in both stores so he decided to adjust his business to meet the new reality by building his online presence, with the help of the SalesVu website builder platform, in order to be accessible for all customers.

 

‘Before COVID-19 we were selling about 10 orders per month (online). During the pandemic, we decided to implement the new website shopping page and in the first 5 days, we saw an increase of 2000% in online sales, we went from 10 orders per month to 40 orders per day, so we had a dramatic increase’ – David Steinbach

 

The Canadian government has allowed them to do curbside pick-up but customers are not allowed to interact with the staff. They can’t use the iPad POS app or the card reader to tap cards and pay for their items. The solution that they implemented and the new business flow is to place an order in advance from the website and then customers will transfer the money via Interac payments. When the customer is placing an order, they have two options to choose as their preferred delivery method, shipping or pick-up.

By selecting shipping, customers provide their address and a shipping fee is added to the order. This fee is previously set up in the back-end of SalesVu and it can be calculated by amount, weight, or by applying a simple flat-rate. If customers select pick-up, they are able to select their preferred pick-up date and time, according to the business operation hours.

 

‘We found this solution to be extremely effective and because of the advantage of having the shopping page with SalesVu, our dollar to dollar volume a month later only decreased 20% from what we were making when our stores were opened. We’ve been able to maintain 80% of our sales with the doors locked’ – David Steinbach.

 

David also shared with us that the online ordering system was quick to implement and that 90% of their customers find it very convenient and simple to use. After the stay at home order is lifted they plan to continue to use the shopping page on their website as the majority of their customers find online/mobile ordering to be a fast and convenient option, especially with multiple delivery options. This solution has been a game-changer for customers that live far from the store locations and who can place orders from different cities or states.

SalesVu reports have been essential for the RVC, they’ve helped to determine which products are selling the most, to track inventory of specific items, and to check the details of each individual order. David uses the weekly sales report that’s being sent to his email every Monday to compare sales by locations, categories, and products. He also uses the inventory management module on a daily basis to pull profitability reports which will tell him the total cost of inventory and the cost of goods sold. Lastly, he utilizes the view/adjust report to look at the items that are currently in stock and to set a threshold for low inventory email notifications. 

 

‘In the industry that we are in, we have looked at some competitors using Shopify and other POS software solutions… We are convinced SalesVu is the perfect solution for a retail business. It offers an awesome service with great quality. You don’t have to pay more to receive better features. SalesVu has it all and we are so happy we are able to manage two brick and mortar locations with this system’ – David Steinbach.

 

SalesVu’s advanced e-commerce platform is able to get your business up and running in just a couple of days. Get inspired by David’s success story during this pandemic and try out the website builder shopping page! To support a fellow business owner and get yourself (or a loved one) a treat, place your order from RVC here.

 

Posted in Retail, RSS, Uncategorized, Vape Shop

Online ordering increases Tower Blendz’s average ticket sale by 18%

 

 

Located in Fresno, California, Tower Blendz specializes in educating their consumers on healthy eating habits by serving fresh, locally sourced açai bowls, smoothies, wellness shots, and salads. Now Tower Blendz is proving that you don’t have to abandon your healthy lifestyle to enjoy a delicious treat, even during lockdown. 

Covid-19 has changed consumer behavior as more and more people adjust to using the non-contact methods of ordering, such as online purchasing. This quick adoption allowed Tower Blendz to retain most of their working staff while they focused on implementing new business processes. That’s why owner Antony Ayodele decided to expand his sales channels by using one of the most popular SalesVu tools, the SalesVu e-commerce platform. The tool is intuitive, easy to set up, and allowed Tower Blendz to adapt quickly to the new restaurant landscape. 

 

‘We really like the online ordering option provided by SalesVu. We’ve been pleasantly surprised by the number of people who utilize the system on a daily basis. We also found that the average ticket for orders has gone up 18% since most customers now order through this method.’ – Antony Ayodele.

 

The online Shop page provides the same level of ease and efficiency for both client and business as third party ordering apps, without the restaurant losing a percentage of each sale to online marketplaces. 

When Tower Blendz had to shut down their in-store services due to shelter-in-place ordinances, they saw their online sales increase exponentially. From January to March, they processed a total of 34 online orders. In April and May the number of orders escalated to 115, an increase of more than 300% in online sales. With a user-friendly menu layout and smooth ordering process, their online Shop page has allowed them to retain the majority of their in-store customers.

SalesVu’s cloud portal allows Antony to keep track of his business from anywhere. He uses 3 different types of automated reports to calculate numbers and compare sales month to month. The Sales report is useful to get an overview of what’s been sold in the business. This report can generate sales by categories, products, and specific periods. The Z-report allows him to view a breakdown of the different payment methods such as cash, credit card, gift card, and loyalty. Lastly, the Orders report is essential to break down the channel of the overall sales, making it easy to compare multiple order sources, i.e. in-store, e-commerce, and branded app sales.

Communication with his customers is one of Antony’s secrets to keeping customers engaged from afar during this time. The integrated Email/SMS marketing module makes it easy to keep connected and share new products and promotions. 

 

‘We use the SMS marketing to alert our customers about upcoming promotions and specials. Coupled with our social media campaigns we’ve been able to directly link customers to our website where they can apply their promotion codes while placing their order.  It’s been a great system for us’ – Antony Ayodele.

 

In addition to the e-commerce platform, Antony plans to utilize the smartphone branded app to further expand online sales. And though these features may have been adopted originally out of necessity, he now sees them as invaluable tools for the business and intends to keep using them even after the stay-at-home order is lifted.

If you’re looking for some fresh and delicious additions to your shelter-in-place diet, Tower Blendz is here to help you meet your health and fitness goals from home. Check out their online menu here and follow them on social media for more healthy living inspiration. 

 

Posted in Restaurants and Bars, RSS

SalesVu online ordering system helps The Tea Trolley keep rolling during the pandemic

The Tea Trolley in Delta, Pennsylvania is a tearoom that is known for offering an authentic afternoon tea experience in the setting of a gorgeous restored Victorian house. Afternoon tea is a fun and elegant experience, and the Tea Trolley is a favorite spot for friends and family to celebrate special occasions or just enjoy a good cup of tea with scones, sandwiches, and homemade desserts. Inside the business, customers can also find a gift shop where they can buy fun merchandise and take a piece of the afternoon tea experience back home.

Like so many businesses across the country and the globe, COVID-19 and the social-distancing regulations that followed threatened to completely shutter The Tea Trolley tearoom. They had to completely close their dining room to all customers. The loss of income meant cutting staff, cutting hours, and having to completely rethink their model of service. But Rachael faced the challenge head-on and reinvented her business model to meet her customers’ where they were. 

Up to that point, Rachel had used SalesVu’s online ordering website primarily for selling digital gift cards, given the in-house nature of the business. But when the dine-in experience had to be put on hold, she discovered that she could quickly and easily flesh out her existing SalesVu website to start offering her unique tea experience online. Rachael expanded the online menu with new categories and products such as tea boxes to-go, desserts, sandwiches, scones, and a large variety of teas. Now 100% e-commerce, The Tea Trolley is able to provide customers with an afternoon tea experience in their own homes. 

 

‘Working with the SalesVu team made it easy and encouraged us to keep going during these difficult times. After the site went live and we started to get some orders, we realized that SalesVu’s online ordering website has been a lifesaver! It is the main reason why we were able to stay open for business’ – Rachael Cox.

 

In addition to the automated Sales report that she receives weekly to track sales and inventory, she also takes advantage of SalesVu’s Orders report to see the individual orders that were placed on the website. This allows her to corroborate the customer’s contact information, the products that were bought, and the pick-up time for each purchase, making online order fulfillment quick and easy for her team. 

 

‘After the stay at home restrictions are lifted we are curious to see how the e-commerce portion of our business will behave. We will definitely keep the website shopping page because we think it is a great addition to the current way we are operating.’ – Rachael Cox

 

SalesVu is thrilled to be a part of the Tea Trolley’s journey and to help business owners like Rachel adjust to these challenging times.  If you want to enjoy an afternoon tea from home, you can place your Tea Trolley order here.

 

Posted in Restaurants and Bars, Retail, RSS

Trish Perryman will be using SalesVu POS easy appointment booking system!


 

Trish Perryman is a prestige men’s hairstylist whose salon is located in downtown Austin, Texas. She’s been in service for more than 10 years and she took time to take a look at SalesVu’s appointments features and shared with us why this POS System is perfect for her business.
 

Trish started her SalesVu journey 6 years ago, she decided to switch from another POS system when a client of hers recommended SalesVu. She made up her mind about the new point of sale solution and installed the software on her iPad and iPhone.
 

‘SalesVu has helped tremendously to keep track of everything. All numbers are there, all I have to do is keep up with my receipts and it does everything. I love it!’ – Trish Perryman
 

As of now, Trish uses the main POS feature to keep track of sales and add products and services. She is using a different online booking system and will switch to SalesVu’s because of the integration and multiple features that this module has to offer.
 

The appointment module will allow Trish to schedule appointments from the iPad or back-end, it will also offer an online booking option, where people will go online to her main website, services and calendar will be embedded and clients will book services right away, booking multiple services is available too!
SalesVu offers confirmations by email and text and you can send up to two sms reminders for appointments. Color coded appointments are also an option, you will be able to look at: booked appointments, confirmed, checked in, payed and no show, this has the purpose of identifying easily your appointments on a calendar format.
 


 


 

SalesVu has been a wonderful software solution so far for Trish and she is very excited to start her next adventure with the appointment module. It will be definitely easier for her clients to book online appointments and to manage this part of her business with SalesVu. To find more information about Trish Perryman men’s hairstylist, visit her website here and don’t forget to follow her on social media below!
 

 

Posted in Beauty and Wellness, RSS | Tagged ,

SalesVu POS system and Employee management are the key features for Camp Bow Wow!


 

Are you traveling but can’t take your dogs with you? You don’t have anyone to babysit them? Are you worry about their safety, if they will be bored or even eat while your away? Camp Bow Wow in Katy, Texas, is the perfect solution! They are a premiere overnight boarding and day care facility for dogs. They offer services as indoor and outdoor play yards, medication administration, individual attention, grooming and they guarantee your best friend will have a great time socializing with other dogs and people, a great way to make friends! Learn more about how Jose Murillo is using SalesVu to manage this amazing business.
 

Jose started his journey with SalesVu in 2016, he was looking for a software that was easy to use, great interface and the fact that pricing is very flexible and you can build your own bundle according to your type of business was the main factor for him, because he knows exactly what he’s paying for. This POS System was a recommendation from his sales consultant and ever since they have been really pleased with the software.
 

‘There are two main things as why SalesVu is the perfect fit for us and how it has helped us grow. The first one is that I can keep track of the money that’s coming into the business with just touching a couple of buttons, the reports are very easy to get and you can obtain very detailed information. Second thing is that it also keeps track of the employees’ hours, they clock in/out from the iPad with their pin number and I can get the report on hours and use it for payroll, we find it very convenient that everything is integrated’ – Jose Murillo.
 

The employee scheduling feature is another favorite from Camp Bow Wow’s staff members. Jose is able to create shifts easily on the web portal, he can select individuals or groups of employees and have a recurrence pattern depending on which days they work. All of his employees receive the scheduler notifications by email and text, meaning they always have their availability on their phones. Employees are also able to notify back if they won’t be able to take the shift. Is a great tool to use and they are definitely taking advantage of it.
 


 

Jose was looking for a reliable Free POS system that can manage human resources and point of sale and he found it with SalesVu. If you ever need a place to leave your dog for a day or a weekend, you should definitely check out Camp Bow Wow. They are the winners of Living Magazine’s Best Pet Boarding Facility in Katy, TX for 2016 and 2017! You’ll know your dog will be completely safe and having a good time while you’re away. For more information, follow them on social media below!
 

  

Posted in Professional Services, Retail, RSS | Tagged , ,

Brookwood Georgetown uses SalesVu POS system to manage their Cafe and Shop easily!

Located in Georgetown, Texas, Brookwood in Georgetown is a non-profit organization that offers a program for adults with special needs, their mission is to provide an educational environment that creates meaningful jobs and builds a sense of belonging and validates dignity and respect for adults with disabilities. Diane Saphiro, buying manager, shared with us their purpose of using SalesVu and why they decided to start using a POS system.
 

Brookwood in Georgetown was created 6 years ago and is an expansion from a larger program by the same name which is located in Texas. In March of 2016 the decided to open a shop, cafe and greenhouse, they needed to have a better control of products that were selling and pulling specific data and reports to continue growing, a POS system is what they needed.
 

‘We started using a system from our parent program which was Windows based and it was not working properly based on our needs, that’s why we decided to improve and switch. SalesVu was one of the first programs that offered pictures on the menu. It was able to do both, cafe and gift shop and that was very important for us, using a Ipad POS system that was able to handle different industries under one account’. – Diane Saphiro
 

 

 

Brookwood in Texas uses three main modules in their business: POS, Inventory and Employe modules. With POS they are able to differentiate which categories they can arrange and sell, whether is the cafe or shop, they can distinguish between both of them and pull reports with very specific fields. Inventory is used for the most part for the retail products, they are able to adjust the items on stock in real time and they have a threshold, which is a notification alert when inventory is low, SalesVu sends an email to notify the business owner or any other staff members in order for them to create purchase orders from their vendors. Lastly, the employee module is used for adding more staff into their account and mainly for keeping track of their hours, clock in/out and generating a labor report for payroll.
 

‘SalesVu is really easy to use, our staff learn the system really fast, how to take orders, close the shift, apply discounts for our Christmas or eben birthday discounts. The sales reports and inventory reports are customizable and easy to obtain’. – Diane Saphiro
 

This non-profit organization is very inspirational, if you’re in town don’t hesitate to go there and grab some food and coffee and get some handmade beautiful products. For more information, follow them on social media below.
 

  

Posted in Restaurants and Bars, Retail, RSS | Tagged , , ,

Tresori Vineyards started using SalesVu POS system in 2012 and they couldn’t be happier!


 

Tresori Vineyard is a small wine boutique located in Newberg, OR. They are a family business that started in 1997 and they produce their own Pinot Noir wine bottles and commercialize them in the region. David Walker shared with us their great experience with SalesVu and why they decided to innovate and start using a POS system.
 

‘In 2012 we started our journey with SalesVu, it had a very good price point and we decided the system fit into our business plan. We found the system browsing online and we look for recommendations as well. We talked to some people about SalesVu and thanks to the great reviews we decided this solution was perfect for Tresori Vineyards’ – David Walker
 

David and his team are using the Ipad POS module and it has been great with keeping track of the historical data. They produce a couple of specific pinot noir bottles every season and what they love the most about the POS is the ability to run sales reports, per general sales, categories or products. Basic analytics are available with the this module and are great to run any type of business. In Tresori Vineyards they also sell merchandise as t-shirts or caps but 99% of their sales are wine and they were able to get that information using the POS module and the specific reports.
 

David also uses the inventory module to keep track of wine bottles. He is always working offsite and he loves that he can login from any city and monitor every sold product and his stock remotely. He uses this feature on a monthly basis to make sure all wine bottles are deducting accordingly and to keep track of what they receive from their warehouse.
 

  

 

SalesVu offers 24/7 support and David shared with us his experience so far, he describes tech support as very easy to get ahold of and extremely helpful with any issue.
 

Looking for the perfect gift? Check out below Tresori Vineyard’s social media and find out if shipping is available for your state. Or if you’re in the area don’t forget to visit them and buy some Pinot Noir bottles.
 

   

Posted in RSS, Wineries | Tagged ,

Oasis Helicopter Tours uses SalesVu POS system to manage multi-locations!

  

 

Waking up to an adventure and beautiful landscapes is possible with Oasis helicopter tours! They offer their services in Orange Beach, AL and Galveston Island, TX. You can enjoy beautiful beach and sunset tours with your friends and family. Linda Bailey shared with us how SalesVu POS System has been helping her with keeping record of the different services they offer in the business.
 

‘We’ve been with SalesVu for several years. We started when it was just one module and from to time to time they have been adding many features. We are using the POS module, and initially we decided to go with this software because of the infrastructure of our business. Since we are mobile, we downloaded the app on cell phones and iPads, it was very convenient!’ – Linda Bailey
 

Another reason of why SalesVu was the right fit for their helicopter business was flexibility in pricing. The quality of the product is worth what you pay for. Every module and bundle are designed for clients to customize the tools for their business. In this scenario, the Oasis helicopter tours didn’t wanna have an expensive system that was computer based, and they found an affordable cloud based solution with SalesVu!
 

 

 

‘For us the perfect solution was a balance in between the POS and the back-end. Since we have multiple locations, we needed to see in real time sales per service. With this solution managing both is extremely friendly. When we pull reports we are able to see which products are selling the most and when we have our busiest month of the year’. – Linda Bailey
 

SalesVu has also help Linda with managing multiple locations. They started with 1 location for 3 years and were expanding rapidly, they needed to add more locations. Since the headquarters are in Atlanta, having reporting capabilities of per store was extremely helpful. They were monitoring in real time sales from any computer.
 

SalesVu Ipad POS is able to work with different industries! They don’t just specialize on normal industries like Restaurants or Retail. They are able to work with any business because of their flexibility and ease of use. For more information on Oasis Helicopter tours visit their website here and to know more about their tours and services in your area, follow them on social media below!
 

  

Posted in Professional Services, RSS | Tagged
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