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Customer Case Studies

‘SalesVu online ordering and branded app features are extremely convenient for our customer and business’ – Ozzie Ramirez


 

Fruta Loca is a juice bar and cafe that offers a variety of pressed juices, smoothies, cafe and breakfast and lunch specials. Located in Miami, FL., Ozzie Ramirez shared with us why SalesVu is the best POS to help with the different aspects of his business.
 

Five years ago Ozzie started his journey as a business owner, Shopkeep was his first POS system but  couldn’t meet his needs and decided to upgrade to a new solution, SalesVu was the perfect fit because of the integrated modules and low price. POS, online ordering, branded app and employee management are the modules that Fruta Loca is using. Fours years have passed and Ozzie and his team are enjoying SalesVu’s features to the max.
 

‘We started with the POS system and online ordering. Both modules work together pretty good, our sales have definitely increased since we integrated the shopping cart to our website. Business is growing gradually and consistent, and the main reason we decided to offer online ordering is because we are located in an industrial area, we are not a retail store located in a shopping center where people pass around, we wanted to give customers the option to order online and select delivery, dine-in or pick up’. – Ozzie Ramirez
 

Besides delivery preferences, SalesVu also manages different payment options, customizable tools for the shopping cart and email notifications for online orders. To enable/disable products is extremely easy and can be completed within minutes.  
 

 

 

Another module that integrates with the POS software is branded app. Ozzie decided to implement the newest feature SalesVu offered because he wanted his customers to have the full experience of his business from their phones. His app, is available on the app store and play store, it works for ordering products online, reservations, electronic gift cards and loyalty. App is totally customizable with their business, logo, colors and fonts. Customers can always check their purchase history and upcoming reservations straight from their device.
 

‘In addition, customer service has been great with us. We like that is 24/7 and any question that we have or issue that we’re facing, we can ask on chat or email and it gets solved right away’. – Fruta Loca staff
 

Are you in the mood for a sandwich, wrap or a smoothie? Visit frutaloca.com! check their menu and order great food. Take the next step and offer your customers the experience of a lifetime with SalesVu POS system and branded app, grow your business’ sales with an iPad based solution. Don’t forget to follow them on social media below!
 

   

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‘SalesVu online ordering and branded app features are extremely convenient for our customer and business’ – Ozzie Ramirez

Stumpy’s Hatchet House! The first indoor hatchet throwing venue in the USA is using SalesVu to manage reservations in their business.


 

Stuart and Kelly Josberger are the proud business owners of Stumpy’s Hatchet House. Together they started this recreational facility where people can explore their fun side and throw hatchets as a sport, in groups, parties and events. The hottest spot in Eatontown, NJ., was founded in April 2016 and definitely grew into a big trend in the US, they’re franchising right now and their four upcoming locations will open their doors in 2018 in New Jersey and Texas.
 

Stuart and Kelly started this business looking for different POS systems, they had a hard time because this business is so unique that it didn’t fell into the Restaurant or Spa categories. Some of their requirements to choose the right software were the possibility to manage multi-locations, an all-in-one system that included inventory tracking, employee management, online reservations, gift cards and ease of use for the staff, managers and franchises. SalesVu was the right fit for them at an affordable price.
 

  

‘SalesVu has been great with us with customizing the reservation feature. We have been able to maximize the number of people that comes to our store. We started with online reservations and we implemented a feature where we take a deposit at the time of scheduling, thanks to this feature our ‘no shows’ have decreased from 25% to 5%’ – Kelly Josberger


 

The reservation module offers to have the schedule or calendar embedded into your website, there’s no need to redirect your customers to another webpage. In addition, it includes three types of payment options: payment upfront, payment at the business and partial deposits, you are able to choose the right one for your business. When customers reserve a pit on Stumpy’s Hatchet House website, they get a confirmation email and text, and prior to the appointment they also get text reminders.
 

Another feature that has been very helpful for Stuart and Kelly is the online gift card module. They implemented this tool on December 2016 and it was a game changer for them because they used to sell physical gift cards and mail them to their customers, which was very time consuming. Now people can buy electronic gift cards for their own or send them as a gift, they receive an email with a unique code that they will use to redeem it in the store towards a service or a product.

‘Last December we saw a huge increase on electronic gift cards for the Holiday season and we hope this year will be the same’ – Stuart Josberger


 

The last two modules that Stumpy’s uses to manage employees and keep track of their merchandise are Employee and Inventory management. The first module is used for clocking in/out, creating schedules for shifts, send schedules by email/text, pull labor reports and upload training documents for them to review. With the inventory module, they monitor in real time the deduction of the merchandise such as t-shirts and hoodies, they can create PO’s for ordering more products and receive inventory that will update automatically.
 

To continue to manage their business and to be able to franchise and add more locations, Stuart and Kelly need the help of a reliable system that keeps growing with them. That’s why SalesVu is the best software for any type of business. If you are in the area of New Jersey, take a break to have some fun and visit Stumpy’s Hatchet House! Reserve your pits here and don’t forget to follow them on social media below!
 

  

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Stumpy’s Hatchet House! The first indoor hatchet throwing venue in the USA is using SalesVu to manage reservations in their business.

Learn more about how SalesVu and TownVu are helping Wea Creek Orchard!

 
 
 

Located in the beautiful city of Lafayette, Indiana, Wea Creek Orchard is a wedding venue, event and party site, and they also specialize in their own local product such as honey, pumpkins, peaches and apples. They mainly use the POS system for collecting payments for events and on the farmer’s market to sell fresh fruit.
 

‘It is so easy to use the Point of Sale. We can just have a product up and build different categories and even somebody who is not used to using SalesVu just gets the picture because it is very intuitive’ – Perry
 

Perry Kirkham started his journey with SalesVu 4 years ago and was in complete drawn by the ease of use of the software. Before making the big switch, he was using Excel and spreadsheets to have control of the different areas of the business. What Perry and his team were looking in a POS was flexibility, affordability, cloud based, and user friendly. SalesVu met all of these requirements and offered more features to make their work life simpler.
 

‘Linking TownVu to our website has been absolutely tremendous for the business. It terms of measurement, it has increased our record keeping ability and it has greatly increased our efficiency’ – Wea Creek Orchard
 

About 3 months ago, Perry and his team needed a way for clients to pay directly online and keep track of it. They looked at the capabilities of the software and found that SalesVu was able to handle it. It was great news that they didn’t need to find any third-party software that provides that service.
SalesVu offers the ability to create your own website or link the shopping cart to an existing website through a widget code. The biggest advantage is that you will manage all sales, POS and online, in one place and you can even compare which source gives the best results. Another plus about this feature is the ease of taking payments, you can set up 3 different types: full payment upfront, payment in the business and upfront deposit, it will all depend on how your business operates. Selecting which products to offer for online ordering is very simple and will be done in seconds and the software will record the customer’s information into you own CRM.
 


 

Taking the big step and upgrading to an online ordering system was a one of the best decisions for Wea Creek Orchard. To find more information about their products and services, visit their website and don’t forget to follow them on social media below!
 

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How SalesVu E-commerce and Branded App is perfect for SDAdish!


 

Max and Natalie Ocon own SDAdish, an online company that offers a Christian satellite system, installations and items for sale. They offer their services and products to a niche market and not to a general public, mostly it is referred to Christian television and TV networks. Their service includes 60 plus channels and no contracts.
 

They started selling their services by phone and using different processing companies. With a great product comes great responsibilities, and they decided it was time to upgrade to a . SalesVu was the best option for them because of the E-commerce, POS and CRM modules. Square and PayPal were also taken into consideration, but SalesVu stood out because of the website integration.
 

When asked how SalesVu has helped their business, they were very responsive saying that the POS app makes it easier to process payments, 80% of their orders are processed on the POS, by phone, and 20% is online orders. The fact that the POS and website talk to each other in real time, makes it very user friendly to pull reports and differentiate the source. The web-store is a great tool that helps customers create orders and pay right away for them, and with the CRM all the information of the customers is stored in the system and even the purchase history.

 

“Online ordering is our favorite feature, we can create products easily, enable them for our shopping cart. It’s convenient and fast!” – Natalie Ocon

 

SalesVu also integrates with Vantiv/Mercury for processing, SDAdish use them for their business and describe their services as good, rates are pretty decent and overall, they are satisfied with them.
 

Branded App is the newest SalesVu module, with this feature online ordering is easier and the presentation is cleaner and customized. Customers can download the SDAdish app on the App Store and Google Play, they can easily access the app to order online, check their purchase history, reorder, buy electronic gift cards and be able to manage them. This app is totally customizable with their logo and colors. Natalie and Max decided to get it because of the newest presentation that it will give to their business.
 

Online businesses are becoming more popular these days and SalesVu is able to provide the tools to manage them all! Follow SDAdish on social media below!

 

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SalesVu iPad POS and Ecommerce Website are very handy for The Galley

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Located in Downtown New Smyrna Beach, The Galley is a locally owned shop and it is the place to go for all your culinary needs.  Their premium infused oils and vinegars delight any pallet and take each cooking experience to a whole new level. The Galley sells  Ultra premium Olive Oil and Balsamic Vinegar as well as cooking and entertaining accessories. Business owner Cathy Jones told us that there are about 40 flavors of vinegar al oil, and that all are available at The Galley. The store and gourmet boutique allows the consumers to “taste” before they buy​ so they know and like the flavor before they buy it.

At the moment they are using the iPad POS System and the Ecommerce Website, which is recently a new SalesVu module they acquired. Cathy Jones, the business owner, told us that SalesVu iPad POS System is the first one she had ever used and she feels very satisfied with it. The Galley is about to turn a year enjoying our services in June 2014.


“At the beginning I looked at Quick-Books and Shopkeep, but they were both expensive and bulky or worse, too pushy for our taste. SalesVu is easy to understand and user friendly. It is not a bulky POS since having an iPad is practical and common.”

 

Cathy also said that:

“My favorite feature is the fact that SalesVu is wireless. For me, the less components to deal with, the better, especially when finalizing the purchases.”

Cathy told us that she was able to reduce the cost of goods and better manage the suppliers of the products after she was able to figure how to correctly use the inventory management feature, and place the data of the oil and vinegar measures  on it.

As for the ECommerce Website module, Cathy told us that she is fairly new in understanding how it works, but that she likes it and sees the potential it has for her business.

Try out the succulent oils and essences of The Galley or order some of their unique products online visiting their website. Click any of the icons below to follow their social media accounts and keep updated with the newest flavors and trends in the culinary world.

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Adding the ECommerce Website to your SalesVu bundle is easy and beneficial.

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SDA Dish is a small company offering sales, repair and installation of satellite systems and parts. Their satellite systems come programmed with each client’s choice of two Christian channel packages with no monthly fees, contracts, or subscriptions. They sell the satellite systems and equipment nationwide and offer repair and installation for the Northern Idaho, Eastern Washington and Western Montana regions. SDA Dish offers commercial satellite equipment, design and installation for large facilities or radio/TV stations.

At the moment, SDA Dish is enjoying the iPad POS System and the ECommerce feature the SalesVu all-in-one business solution offers.  Natalie Ocon is the business owner and told us about her experience with and before us.

“Previous to using SalesVu, we used SecurePay. That service was inadequate for us because we could not swipe cards and it did not offer a shopping cart. The fees were also too high.”

 

Natalie evaluated several other services before choosing to stay with SalesVu. She told us that among them were Square and Paypal.

“We chose SalesVu above the others, primarily because of the free e-commerce website and shopping cart integration. We also like the reasonable flat rate fees”

We wanted to know more about the many ways SalesVu helped Natalie with SDA Satellite and she told us that SalesVu has helped her business in several ways:

“First, the e-commerce website has created an easy, clean online experience for our customers which has resulted in more conversions to sales. Second, we can now process mobile payments when we attend trade shows and events using the iPad app and a card reader. And third, less fees are always a plus.”

We asked Natalie to choose her favorite  feature, and she chooses the product management one service that lets you not only add and modify any product you want to your business roster, but also there is an option to activate them in the ECommerce plugin SalesVu has.

“My favorite feature is the ability to easily add and change products on our e-commerce site. It just takes us one little click. My husband is our web designer and is capable of doing some code. But I am not and like that I can add or change products myself if needed.”

Television is the king of media and entertainment. Nowadays, it is necessary for everyone to have a network provider that is reliable and trustworthy. Check out the SDA Dish website and be sure to visit and follow their social media accounts below.

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“SalesVu has The Cool Factor” says Distinctive Gardens about our retail iPad POS System.

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Distinctive Gardens garden center has been in business since 1999 offering a rich variety of plants, garden gifts, landscape design services, and local artist gallery.  Greenhouses filled with unusual annuals, perennials and vegetable plants, outdoor display beds. The business hosts yearly benefit festivals, such as the popular “Gardenstock Art & Music Festival.” Distinctive Gardens decided to implement a mobile POS solution because mainly their customers shop for plants inside the greenhouses.

 

“The ability to ring up purchases right there where they stand creates a streamlined and customer-friendly experience. Our community projects require ringing credit cards outside. Being off location at trade shows or at farmer’s markets makes having a reliable mobile POS a key to help increase sales, efficiency and bolster community projects.”

 

They spent over a year researching a variety of mobile POS solutions. While many offered appealing aspects, none encompassed the breadth of features contained within SalesVu.

 

We have been using SalesVu long enough to see it evolve over time. We used this system for two years as a stand-alone mobile solution before deciding to integrate it as our primary POS within our brick and mortar store. Development is clearly a priority for this company. The base infrastructure of their system is solid and the fine-tuning of software that continues has only increased its ease of use and expanded versatility.”

 

For Distinctive Gardens every feature SalesVu presents important business functionalities that are crucial for the success of their services here are some examples:

 

 “ In regards of Integrated Inventory, We wanted to develop an online presence without having to run two sets of inventory and maintain two different systems. SalesVu allows us to manage products from one convenient cloud-based location for both our brick and mortar store and eCommerce. “

 

They also added that the Quickbooks Integration SalesVu all-in-one business solution works with their current accounting system. For the most part, Distinctive Gardens was satisfied with the integration. They understand the complexity required in integrating with a piece of software that has been notorious for making it difficult for third party integration.

 

 “Additionally, we know that we are using a solid and reliable hardware selection SalesVu system is paired with fantastic hardware partners. The barcode scanner selection is outstanding, simple and reliable. The credit card reader is stable and dependable.  In the same way, the overall system stability as a cloud-based system that is stable is imperative. SalesVu servers are fast, consistent and in our entire experience we have yet to experience one single server malfunction. Incredible.”

 

Currently, Distinctive Gardens is in the process of expanding their brand reach and offer an online experience. SalesVu system is an integral aspect of that project. They are in the early stages of developing an eCommerce channel and testing various seasonal online stores that contain curated products from inventory.

 “We tested our first store last November. Through our Holiday Online store we sold fresh made wreaths and saw promising results.The integrated eCommerce solution is fantastic. Historically, we operate primarily as a local brick and mortar store and run occasional pop-up shops throughout the year. Last year during Gardenstock, we premiered a documentary on the festival, Gardenstock: For Community, and sold it as an additional fundraiser.  Before, during and after, SalesVu eCommerce helped that project’s success by extending reach.”

 

For Distinctive Gardens the credit card processing platform SalesVu offer is a key area. If you decide to do some research about how most small business owners think they will say that some operating systems make navigating the ambiguous waters of the credit card merchant industry a real nightmare.

 “SalesVu system sets itself apart from many in their credit card processing system. They have partnered with banks and negotiated rates in order to be able to offer their customers an incredibly competitive product in the area of credit card processing. Even more, they handle PCI compliance, a huge headache-saver and game-changer in and of itself. The rate is flat. The PCI compliance handled. The statement is clear. Safety, security, predictability, competitive rates and transparency, what else is there?”

 

Among Distinctive Gardens favorites features is the iPad/iPhone App Interface which is really easy to navigate and according to them, is very intuitive since training personnel has been quick and easy, saving them time and of course money.

 

 The transition from our old gift card system to SalesVu was a snap. We imported all the current outstanding balances into SalesVu, and never missed a beat in transacting gift cards. SalesVu has The Cool Factor. I don’t know how many times since its implementation, it has been the topic of conversation during check out gravitated to the POS itself. Customers are impressed with the technology, which reflects well on us. They enjoy the touchscreen experience and think its cool.”

 

Don’t miss out the opportunity to support Distinctive Gardens with their Gardenstock Documentary. Each year in August, “Gardenstock Art & Music Festival” is held on Distinctive Gardens grounds.  Proceeds from their festival benefit an area non-profit, Sinnissippi Center’s Youth Garden Program. This is a great initiative and a benefit for a community project .

Follow them in their social media accounts and visit their website for more information.

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