Stuart and Kelly Josberger are the proud business owners of Stumpy’s Hatchet House. Together they started this recreational facility where people can explore their fun side and throw hatchets as a sport, in groups, parties and events. The hottest spot in Eatontown, NJ., was founded in April 2016 and definitely grew into a big trend in the US, they’re franchising right now and their four upcoming locations will open their doors in 2018 in New Jersey and Texas.
Stuart and Kelly started this business looking for different POS systems, they had a hard time because this business is so unique that it didn’t fell into the Restaurant or Spa categories. Some of their requirements to choose the right software were the possibility to manage multi-locations, an all-in-one system that included inventory tracking, employee management, online reservations, gift cards and ease of use for the staff, managers and franchises. SalesVu was the right fit for them at an affordable price.
‘SalesVu has been great with us with customizing the reservation feature. We have been able to maximize the number of people that comes to our store. We started with online reservations and we implemented a feature where we take a deposit at the time of scheduling, thanks to this feature our ‘no shows’ have decreased from 25% to 5%’ – Kelly Josberger
The reservation module offers to have the schedule or calendar embedded into your website, there’s no need to redirect your customers to another webpage. In addition, it includes three types of payment options: payment upfront, payment at the business and partial deposits, you are able to choose the right one for your business. When customers reserve a pit on Stumpy’s Hatchet House website, they get a confirmation email and text, and prior to the appointment they also get text reminders.
Another feature that has been very helpful for Stuart and Kelly is the online gift card module. They implemented this tool on December 2016 and it was a game changer for them because they used to sell physical gift cards and mail them to their customers, which was very time consuming. Now people can buy electronic gift cards for their own or send them as a gift, they receive an email with a unique code that they will use to redeem it in the store towards a service or a product.
‘Last December we saw a huge increase on electronic gift cards for the Holiday season and we hope this year will be the same’ – Stuart Josberger
The last two modules that Stumpy’s uses to manage employees and keep track of their merchandise are Employee and Inventory management. The first module is used for clocking in/out, creating schedules for shifts, send schedules by email/text, pull labor reports and upload training documents for them to review. With the inventory module, they monitor in real time the deduction of the merchandise such as t-shirts and hoodies, they can create PO’s for ordering more products and receive inventory that will update automatically.
To continue to manage their business and to be able to franchise and add more locations, Stuart and Kelly need the help of a reliable system that keeps growing with them. That’s why SalesVu is the best software for any type of business. If you are in the area of New Jersey, take a break to have some fun and visit Stumpy’s Hatchet House! Reserve your pits here
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