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Customer Case Studies

Keep improving your business with SalesVu brewery POS System!


 

Located in Milwaukee, Wisconsin, Champion’s Pub is a little neighborhood tavern that started business in 1956, Robert Greenya is part of the third generation of family ownership. Thanks to their cozy atmosphere, this is the perfect place for conversations, drinks and good music.
 

Robert started his journey with SalesVu in 2013, credit cards were becoming quite popular and he decided to upgrade to an iPad based solution with these capabilities. Champion’s Pub has an outdoor deck where people can watch sports and enjoy the lovely view, this area is seasonal due to weather and Robert is able to enable and disable an extra terminal depending on his needs. This has been very helpful because customers can start tabs and close them inside or outside, orders are shared between the iPads due to the cross-device feature.
 

  

 

‘I decided to implement the Gift Card module because is one of the things you see out there, when you go to other places you see that they offer gift cards and I wanted to give people the possibility to buy them and give them as a present. Likewise, I have customers that come here on a regular basis and it is very convenient for them. I am able to load the cards over and over and check balances and reports with the system. It is also very nice to have your logo on the physicals cards. Having gift cards allows me to give them out for charitable events, fundraisers for the local high school and different celebrations, customers feel always at home when they are at Champion’s Pub’ – Robert Greenya
 

One of Robert’s favorite features is analytics, he used to do all the maths on his own and with SalesVu everything calculates automatically and reports are sent every week by email, he is able to check his comparison between weeks and sales trends. The software gives him a very tangible effect on how his business is doing.
 

Either is winter or summer don’t miss the opportunity to go to Champion’s Pub! You’ll have a great time with their friendly staff and you can buy some merchandise too. Check them out on social media below!
 

    

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Keep improving your business with SalesVu brewery POS System!

Stumpy’s Hatchet House! The first indoor hatchet throwing venue in the USA is using SalesVu to manage reservations in their business.


 

Stuart and Kelly Josberger are the proud business owners of Stumpy’s Hatchet House. Together they started this recreational facility where people can explore their fun side and throw hatchets as a sport, in groups, parties and events. The hottest spot in Eatontown, NJ., was founded in April 2016 and definitely grew into a big trend in the US, they’re franchising right now and their four upcoming locations will open their doors in 2018 in New Jersey and Texas.
 

Stuart and Kelly started this business looking for different POS systems, they had a hard time because this business is so unique that it didn’t fell into the Restaurant or Spa categories. Some of their requirements to choose the right software were the possibility to manage multi-locations, an all-in-one system that included inventory tracking, employee management, online reservations, gift cards and ease of use for the staff, managers and franchises. SalesVu was the right fit for them at an affordable price.
 

  

‘SalesVu has been great with us with customizing the reservation feature. We have been able to maximize the number of people that comes to our store. We started with online reservations and we implemented a feature where we take a deposit at the time of scheduling, thanks to this feature our ‘no shows’ have decreased from 25% to 5%’ – Kelly Josberger


 

The reservation module offers to have the schedule or calendar embedded into your website, there’s no need to redirect your customers to another webpage. In addition, it includes three types of payment options: payment upfront, payment at the business and partial deposits, you are able to choose the right one for your business. When customers reserve a pit on Stumpy’s Hatchet House website, they get a confirmation email and text, and prior to the appointment they also get text reminders.
 

Another feature that has been very helpful for Stuart and Kelly is the online gift card module. They implemented this tool on December 2016 and it was a game changer for them because they used to sell physical gift cards and mail them to their customers, which was very time consuming. Now people can buy electronic gift cards for their own or send them as a gift, they receive an email with a unique code that they will use to redeem it in the store towards a service or a product.

‘Last December we saw a huge increase on electronic gift cards for the Holiday season and we hope this year will be the same’ – Stuart Josberger


 

The last two modules that Stumpy’s uses to manage employees and keep track of their merchandise are Employee and Inventory management. The first module is used for clocking in/out, creating schedules for shifts, send schedules by email/text, pull labor reports and upload training documents for them to review. With the inventory module, they monitor in real time the deduction of the merchandise such as t-shirts and hoodies, they can create PO’s for ordering more products and receive inventory that will update automatically.
 

To continue to manage their business and to be able to franchise and add more locations, Stuart and Kelly need the help of a reliable system that keeps growing with them. That’s why SalesVu is the best software for any type of business. If you are in the area of New Jersey, take a break to have some fun and visit Stumpy’s Hatchet House! Reserve your pits here and don’t forget to follow them on social media below!
 

  

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Stumpy’s Hatchet House! The first indoor hatchet throwing venue in the USA is using SalesVu to manage reservations in their business.

Learn more about Living the Dream Brewing Co 4 years of experience with SalesVu!


 

Based in Littleton, Colorado, Living the Dream Brewing Co. produces craft beer on site to serve on their taprooms and sell it on the market . They also offer a large variety of merchandise, including accessories, women’s, men’s and unisex clothing available in different colors and sizes. Jason Bell was very excited to share with us his experience throughout SalesVu and how it has helped manage the brewery.
 

Business opened their doors back in 2013, they started using SalesVu right away because at that time it was the best software that suit their needs, the features fit perfectly for the business and the best part is that the price was very affordable. It was very important for Jason to choose a software that was iPad and cloud based, but most important the flexibility that the system provides, access to all of their information from any device at anytime it’s a really great feature to have.
 


 

‘SalesVu has definitely helped us with everything. It allowed us to have a point of sale system when we opened and now that we’ve been expanding we can add more iPads to make the workflow run smoother’.
– Jason Bell

 

The three modules that Living the Dream Brewing Co uses on a daily basis are POS, inventory and gift cards. They were able to switch from paper gift certificates to physical gift cards, the greatest advantage of this is the fact that they can keep track of all the numbers, balances and recharge history using the system. To redeem or sell gift cards they can just simply scan them with the iPad’s camera or enter the number manually. This change was very convenient for them and made their management life easier in every aspect.
 

POS and Inventory are 2 modules that get along really well, Jason told us that sometimes they have events where they sell their merchandise and retail items, all the products and different matrixes that are uploaded into the system can also be tracked under the inventory feature. They are always in control of what’s selling and which items need to be reordered.
 

The Living the Dream Brewing Co. staff couldn’t be happier with SalesVu, they have a system that’s economical, works pretty well and adjust to their needs right away. Next time you’re visiting Colorado, take time to visit them and try their craft beers and merchandise, this place is 10% pet friendly! Check their newest updates below!
 

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How SalesVu has helped Longfellow’s Coffee to power their business?

logoLongfellow’s Coffee is a small drive-thru coffee house located in Kinnelon, New Jersey. They offer a variety of sweets, high class espressos, and smoothies. They characterize by their original product presentation and their delicious cake pops.

“Having a system that works well for me is very important. I chose SalesVu because it has the functionality that I need. Sales analytics are one of my favorite features. It is really easy to pull up a report and you can customize it per products, categories or devices”.

Jordan Jed is one of SalesVu’s first customers, he decided to move from an old cash register to a POS software. It was crucial for him to find an all in one business solution. He was looking at Square and Clover and at the end he decided to switch to SalesVu because it included all the features he needed to manage his business. When asked what are his favorite factors about the software, Jordan stated that he loves the integrated loyalty and gift card module. Before, he was using a third-party gift card provider that wouldn’t let him manage any cards or numbers properly, SalesVu definitely helped him with tracking balances, customers and most important sales!

Thanks to the SalesVu Gift Card solution, Longfellow’s sales have increased 13% in the past years. Because of the integrated solution that SalesVu offers, Jordan, can check on his sales at any time from any device, there’s no need to use an external gift card provider that is not integrated with the POS. He is very happy that the transition from his past provider to SalesVu was smooth and friendly.

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The fact that SalesVu offers 24/7 support is very important for him. He stated that he uses chat, phone calls and emails to address any situation and the response from the customer service staff is always accurate and quickly. He has been an existing customer for several years and he said that the service SalesVu provides has always been personal and exceptional.

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Next time you’re in town make sure to visit Longfellow’s Coffee! You will be delighted by their line of products and will have a good time with their friendly staff. To learn more, visit their Twitter and Facebook page, be sure to follow them on social media!

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“SalesVu iPad POS System and Gift Cards Management provide the best customer service experience” -Dolce Bakery

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Serving the Kansas City area since 2007, Dolce Bakery is the direct and delicious result of owner Erin Brown’s passionate commitment to “feeding the people with love.” Which means no shortcuts. No mixes. And nothing phoned in. Dolce turned out just as Erin dreamed, from an early age through culinary school. A perfect place to pause for a moment of handcrafted happiness or grab some goodies to go. Using SalesVu iPad POS System and our gift card management module Dolce bakery has been able to add unique value to their clients experience and ease the payment transactions. 

We asked Erin Brown’s how was her experience using our services. Only positive comments and a strong willingness to share her experience with other small business owners was perceived.

“Before, Dolce Bakery used Restaurant Pro Express as the point of sale solution. As soon as we heard about the price and the gift card module SalesVu offered, we decided to switch. I remember that while looking to upgrade our point-of-sale system we reviewed several other options including Quickbooks, Square, Shopkeep, Checkout, and Lightspeed. We ultimately went with SalesVu because it was the most reasonable price, had the most options that best fit our type of business, and gave us the best customer service experience compared to all the other point of sales.”

 

Erin told us that among the things she really enjoyed about SalesVu Ipad POS System and gift card management was our cloud-based service which provide a cross device synchronization to stay on top of the sales, at all times.

“SalesVu’s cloud-based system gives us the ability to update products with ease, add devices as needed, pull real-time reports and set up shop anywhere. We love that we can know exactly what is happening on every device, at any given time.”

 We wanted to know which was Dolce Bakery favorite feature and which one they would recommend the most to future business owners.

“Our favorite feature would have to be ‘Reports.’ We use it on a daily basis to maintain accurate drawer counts and daily sales as well as we heavily rely on the ability to monitor product sales, pull sale reports for particular days/times, and track sale trends.”

The gift card management module was selected and Dolce Bakery believes it is extremely helpful not only for the Dolce brand, but also to motivate brand loyalty among their customers.

“We love the ability to sell and keep track of Gift Cards within Salesvu. Before SalesVu offered the Gift Card Management feature, we used an external system through Mercury Payment. We were able to sell just as many gift cards then as we are now, however the process was more difficult and the margin of error was much larger due to having to use a separate application to sell, re-load, and check card balances, also while keeping track within SalesVu. It took more time from our employees and our customers, which added stress during shop rushes. The all-in-one Gift Card Management feature has saved us the headache of human-errors, has made the sale process easier on our employees and our customers, and gives management the convenience of pulling reports right from SalesVu instead of a third party card processor. “

Erin told that Dolce Bakery has an eye on the ECommerce website feature since they believe it would help their digital strategy and launch their services to the emerging online world.

“We have yet to use ECommerce, though we are very interested. We have been communicating with SalesVu’s tech support team for certain features and we are hopeful that we will be able to use it in the near future! “

Dolce Bakery believes in the joy of the simple pleasures of life. Whether you want to treat someone you love or delight yourself, Dolce’s honest ingredients are sure to please any palate.

Visit their website and follow their social media account by clicking any of the icons below.

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Cool Beans Coffee has a Cool experience with SalesVu Employee Scheduling

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Cool Beans Coffee is a small business interested in bringing local, elegant, gourmet coffee to Norman Oklahoma. They use a fair trade, coffee provider from Oklahoma City, OK. They look forward to serving the community with a great product, quickly, and efficiently within their innovative drive through windows for coffee lovers. They are without doubt, coffee mavens that use SalesVu employee and human capital management for a fair and effective payroll.

We talked to business owner Nicki Tribble and she told us some of the reasons they choose SalesVu as their restaurant POS system.

“We are a very small shop and we don’t have a huge space for a register. We needed something portable and fun that could fit in the shop without interfering with any other of the artifacts we have for coffee making

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They told us that from all the other mobile POS platforms out there they chose SalesVu after intense research and realized it was the most viable one for each of their particular business needs.

“We did research on several POS systems and we seemed to like SalesVu the most. It certainly was the most intuitive software, and the easiest to understand. SalesVu is our first POS solution and we are very pleased with it. Among our favorite things is that SalesVu has a very quick to respond customer service., their website is very user friendly and that it is great for Payroll”

Cool Beans Coffee also uses the gift card feature a creative twist that small businesses and small restaurant POS can use to attract more customers and gain their loyalty. Here is a picture of the one they have.

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Cool, right? Get your delicious coffee fast and check Cool Beans Coffee website and add them to your social networks by clicking any of the icons below.

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“SalesVu has The Cool Factor” says Distinctive Gardens about our retail iPad POS System.

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Distinctive Gardens garden center has been in business since 1999 offering a rich variety of plants, garden gifts, landscape design services, and local artist gallery.  Greenhouses filled with unusual annuals, perennials and vegetable plants, outdoor display beds. The business hosts yearly benefit festivals, such as the popular “Gardenstock Art & Music Festival.” Distinctive Gardens decided to implement a mobile POS solution because mainly their customers shop for plants inside the greenhouses.

 

“The ability to ring up purchases right there where they stand creates a streamlined and customer-friendly experience. Our community projects require ringing credit cards outside. Being off location at trade shows or at farmer’s markets makes having a reliable mobile POS a key to help increase sales, efficiency and bolster community projects.”

 

They spent over a year researching a variety of mobile POS solutions. While many offered appealing aspects, none encompassed the breadth of features contained within SalesVu.

 

We have been using SalesVu long enough to see it evolve over time. We used this system for two years as a stand-alone mobile solution before deciding to integrate it as our primary POS within our brick and mortar store. Development is clearly a priority for this company. The base infrastructure of their system is solid and the fine-tuning of software that continues has only increased its ease of use and expanded versatility.”

 

For Distinctive Gardens every feature SalesVu presents important business functionalities that are crucial for the success of their services here are some examples:

 

 “ In regards of Integrated Inventory, We wanted to develop an online presence without having to run two sets of inventory and maintain two different systems. SalesVu allows us to manage products from one convenient cloud-based location for both our brick and mortar store and eCommerce. “

 

They also added that the Quickbooks Integration SalesVu all-in-one business solution works with their current accounting system. For the most part, Distinctive Gardens was satisfied with the integration. They understand the complexity required in integrating with a piece of software that has been notorious for making it difficult for third party integration.

 

 “Additionally, we know that we are using a solid and reliable hardware selection SalesVu system is paired with fantastic hardware partners. The barcode scanner selection is outstanding, simple and reliable. The credit card reader is stable and dependable.  In the same way, the overall system stability as a cloud-based system that is stable is imperative. SalesVu servers are fast, consistent and in our entire experience we have yet to experience one single server malfunction. Incredible.”

 

Currently, Distinctive Gardens is in the process of expanding their brand reach and offer an online experience. SalesVu system is an integral aspect of that project. They are in the early stages of developing an eCommerce channel and testing various seasonal online stores that contain curated products from inventory.

 “We tested our first store last November. Through our Holiday Online store we sold fresh made wreaths and saw promising results.The integrated eCommerce solution is fantastic. Historically, we operate primarily as a local brick and mortar store and run occasional pop-up shops throughout the year. Last year during Gardenstock, we premiered a documentary on the festival, Gardenstock: For Community, and sold it as an additional fundraiser.  Before, during and after, SalesVu eCommerce helped that project’s success by extending reach.”

 

For Distinctive Gardens the credit card processing platform SalesVu offer is a key area. If you decide to do some research about how most small business owners think they will say that some operating systems make navigating the ambiguous waters of the credit card merchant industry a real nightmare.

 “SalesVu system sets itself apart from many in their credit card processing system. They have partnered with banks and negotiated rates in order to be able to offer their customers an incredibly competitive product in the area of credit card processing. Even more, they handle PCI compliance, a huge headache-saver and game-changer in and of itself. The rate is flat. The PCI compliance handled. The statement is clear. Safety, security, predictability, competitive rates and transparency, what else is there?”

 

Among Distinctive Gardens favorites features is the iPad/iPhone App Interface which is really easy to navigate and according to them, is very intuitive since training personnel has been quick and easy, saving them time and of course money.

 

 The transition from our old gift card system to SalesVu was a snap. We imported all the current outstanding balances into SalesVu, and never missed a beat in transacting gift cards. SalesVu has The Cool Factor. I don’t know how many times since its implementation, it has been the topic of conversation during check out gravitated to the POS itself. Customers are impressed with the technology, which reflects well on us. They enjoy the touchscreen experience and think its cool.”

 

Don’t miss out the opportunity to support Distinctive Gardens with their Gardenstock Documentary. Each year in August, “Gardenstock Art & Music Festival” is held on Distinctive Gardens grounds.  Proceeds from their festival benefit an area non-profit, Sinnissippi Center’s Youth Garden Program. This is a great initiative and a benefit for a community project .

Follow them in their social media accounts and visit their website for more information.

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SalesVu all-in-one business solution and iPad POS System helps freelancers reach their outmost potential

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Being a freelancer requires discipline, conviction and organization. Our SalesVu user Jamie Weaver is a perfect example of all of these qualities as she manages her own business as a personal beauty consultant. Jamie uses SalesVu all-in-one business solution to manage her operations, both for convenient payments and for inventory tracking. We talked to her about her experience with SalesVu and especially why she chose SalesVu:

“It was easier to keep track of my money. I have a personal account  associated with SalesVu, so all the payments received go directly to that account. Hence, I have the money right where I need it, to pay for products and the beauty supplies.  I also attend to festivals and outdoor fairs, on these places the credit card swipper is extremely useful. I have an android phone and I can put the credit card info manually or use the swipper without any problem. However, I want to get the new generation iPad so I can use the big swipper and provide a more comfortable payment experience to all of my clients. One thing I have to say is that, even when the swipper fails, SalesVu’s rates are still the same, a feature that is extremely different to all the other business solutions I am aware of”.

Jamie told us that among all the POS competitors, SalesVu was the most suitable for her business requirements, especially considering that she needed an all-in-one business solution.

“The fact that SalesVu offers inventory management and a much lower credit card transaction rate were major influences in making the right choice.  Definitely, this was a big, big thing for me. Besides, square didn’t work half of the time. SalesVu is easier for taxes; I can separate things, for example, I can divide women services from men services and englobe everything even if it  is very specific (massages, facials, etc.)”

Jamie Told us about her favorite feature of SalesVu all-in-one business solution; for her, inventory management is extremely important since she needs to carry a very strict list of the ending beauty supplies. She told us:

” I need to know how much color I am using, SalesVu all-in-one business solution helps me get up to date with the supplies I use. With this, I can measure my return on investment. As a result, I can charge the client exactly what I use. I always put the charge per ounce and SalesVu helps me with that.”

She likes the fact that she can print the receipts which show the ones that were paid with cash, credit cards, or money orders. SalesVu all-in-one business solution helps Jamie and any of our users keep track of their clients.

“I now understand what they like to buy, I can see the previous purchases. I can type the client’s name and see the history of the things the clients buy or have bought in the past. I can go to the SalesVu app and see what products they use and which ones they really want because of it.”

Jamie told us that she would like to use the gift card feature SalesVu offers. If you want to have an appointment with a beauty specialist and get pampered by a top-of-the-line professional, like Jamie Weaver, visit her websites and be sure to book an appointment ASAP!

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How to Create Successful Holiday Promotions with SalesVu iPad POS System and Marketing Automation

 

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The holidays are right around the corner, so it’s time to start thinking about how you’re going to prepare your business for the busy shopping season. Your customers want to feel cheery during the holiday season and, fortunately, you don’t have to spend much to decorate your business and get in the holiday spirit.

DIY Decorations

Go for subtle, but expressive, decorations that add a modern, classy flare to your storefront. Stick to traditional holiday color palettes, like red and green, blue and white, or silver and gold. Encourage employees to decorate their areas, while being aware of others’ space and religious sensitivities. Consider a team decorating event or contest, so your employees can feel more pride in where they work and what they’ve done to ring in the holidays.

Get Your Customers Involved

Some of the most successful holiday promotions and branding efforts involve some form of customer interaction. Whether your customers get to leave their name on a snowflake after a donation, can make suggestions for holiday décor on your social media, or can win freebies and goodies with their holiday purchases, find a way to get your customers involved.

Create Gift Sets

If you are trying to sell more items from inventory, consider creating gift sets. This can include something like a customer favorite with a less popular item to entice customers to try new things, while turning over inventory much more quickly. Make sure to also offer special deals, free shipping, or other ways of enticing your customers to shop at your business more both during and after the holidays.

Replenish Your Inventory

The last thing you want is to run out of inventory during the holidays. When your customers want to purchase a gift, if your business is out of stock, they will just go elsewhere. This is a busy time of year and the last thing your customers want is to have to come back twice for the same thing. Get control of your inventory with our inventory management tools so you know what your customers love most and never have to worry about running out again.

Update Your Packaging

Try updating your packaging to include winter scenes and non-religious holiday elements, such as snowflakes and snowmen. This can make your product instantly themed or limited edition, and more appealing to customers who want to get in the holiday spirit.

Establish Your Online Presence

Make sure your customers know where to find you online, so you can inform them of holiday promotions quickly and effectively. Consider updating your website or e-commerce site to feature holiday-related designs or content to bring holiday cheer to every aspect of your business.

Get On Board With Loyalty Programs and Gift Cards

If you haven’t already done so, now is the time to start offering loyalty reward programs and gift cards. Read more about the benefits of a gift card management system and how you can benefit from a loyalty program to see why you need to get on board before the holidays. Contact us for more advice and to get started on a successful holiday promotion today!

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Top Benefits of the Gift Card Management feature of SalesVu iPad POS System

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Gift cards are a quick, convenient gift for your customers to give to someone they love. They are also a quick sale for your business and can increase revenue at any time of year, especially around the holidays. Whether your business currently offers gift cards or would like more information on how you can add them to your store, we can help. With a gift card management plan, you can leave all the work to a reliable software solution, reducing any administrative tasks and risk for human error. There are also benefits to both your business and the customer, so everyone wins.

Your Customers Have a Better Experience

With a gift card management program, your customers can view their gift card information and balance online. They can also conveniently activate their gift card online so that they can begin shopping at your new store in no time.

Spread Your Brand Reach

With gift cards, your customers are giving their friends and family money to your store. That means you instantly gain new customers and upfront cash every time one of your gift cards is handed out.

Your business will also benefit both when a customer uses the gift card, as well as when they don’t. Studies have shown that more than ¾ of all gift card users spend significantly more than the value of the gift card when they shop. This is because they are able to get more while spending less thanks to the gift card. If they do not use the gift card during their first visit, they will have an added incentive to visit again soon.

Free Advertising

Take advantage of customizable gift cards to spread your brand reach even more. By adding your brand logo, name, or imagery to the gift card, it can make your brand more recognizable and increase your sales further. Once a new customer receives your branded gift card, they will continue to see your branding every time they open their wallet.

Simplify Your Business Operations

By leaving the operations to our system, you can ensure that the transaction report adds up and can begin to track trends and make important business decisions. The extensive reporting capabilities will allow you to track sales and outstanding balances, so you have a better idea of the big picture of your business.

With this simple, intuitive system, your business can issue and accept gift cards easily. The gift card sales will be properly tracked in your reporting, so you can reduce errors, easily reconcile transactions, and gain a deeper insight into your business operations.

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